1230916 - Thunderbird crashes when displaying certain email messages

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect, P1)

Description

[Joan Sánchez Sabé]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
Build ID: 20151029151421

Steps to reproduce:

I try to display a certain message (either when double-clicking on it to open it in a window or by using Message Pane) 


Actual results:

Thunderbird crashes. 


Expected results:

A windows should open and the message should be displayed, or the message pane should show the contents of the message.

If instead of trying to display the message I chose to "reply it", the compose window shows the original message (together with my signature etc.) without apparent problems. This is completely reproducible, it always happens with the messages sent by one particular sender (which I assume will have a specific format, or a specific logo, etc.)

If I save the message as an .EML file and I open the file, the same problem happens.

I assume the message is somehow ill-formed.

Comment 1

[Jorg K (CEST = GMT+2)]

Please attach the message so we can take a look.

Comment 2

[Joan Sánchez Sabé]

Attachment: email message that crashes (my copy of) Thunderbird - some information has been edited out

Comment 3

[Joan Sánchez Sabé]

Attachment: Report when TB crashes

This is the content of the report that TB produces when the message previously attached makes it crash. Hope this can help you. I've tried to reproduce the crash with two other machines: one did crash, the other did not.

Comment 4

[Joan Sánchez Sabé]

After looking the HTML inside the message: I have found out it uses a font (Geneva) that doesn't show properly on the machines where TB crashes, and that is not installed at all on the machine where it does not crash... which makes me think the root cause is a (possibly) corrupt font.

Comment 5

[Jorg K (CEST = GMT+2)]

Doesn't crash for me. Did you read the log file you attached? It says:
GraphicsCriticalError: |[0][GFX1]: Attempt to create DrawTarget for invalid surface. Size(1395,227) Cairo Status: 1

This looks like another hardware acceleration error. Try switching hardware acceleration off:
Tools > Options, Advanced, General:
Use hardware acceleration when available.

Untick the box.

Wayne, what's your assessment?

Comment 6

[Joan Sánchez Sabé]

(In reply to Jorg K (GMT+1) from comment #5)
> Doesn't crash for me. Did you read the log file you attached? It says:
> GraphicsCriticalError: |[0][GFX1]: Attempt to create DrawTarget for invalid
> surface. Size(1395,227) Cairo Status: 1
> 
> This looks like another hardware acceleration error. Try switching hardware
> acceleration off:
> Tools > Options, Advanced, General:
> Use hardware acceleration when available.
> 
> Untick the box.
> 
> Wayne, what's your assessment?

I did another thing: uninstall my "Geneva" font -> problem (apparently) solved.

Comment 7

[Jorg K (CEST = GMT+2)]

Thanks for letting us know.