1231811 - The "Leave feedback" form gets displayed at the end of every call

Status: RESOLVED INVALID

(Hello (Loop) :: Client, defect, P1)

Comment 1

[Romain Testard [:RT]]

For info this is still happening (Mac OS 10.10.4)
Looking into more details this is weird:
- At the end of the first call on a given room I get a small Hello logo in the feedback form
- At the end of the second call on a given room I get a large Hello logo in the feedback form
- All calls after that on a given room will have a small Hello logo

Screenshots of what I call "small Hello logo" and "large Hello logo" attached.

Comment 2

[Romain Testard [:RT]]

Attachment: Small Hello logo

Comment 3

[Romain Testard [:RT]]

Attachment: Large Hello logo

Comment 4

[Romain Testard [:RT]]

This is happening on all release channels now including release, therefore messing-up the NPS reporting data. Can you guys please let me know if a fix could be uplifted to Beta? (I assume no chance to get an uplift to release for this)

Comment 5

[David Critchley (:dcritch)]

Im currently working on the fix for this, as for an uplift, Im not sure I have an answer for that.

Comment 6

[David Critchley (:dcritch)]

Hey RT, Standard8 and I were unable to replicate this bug in our environments... What are these preferences currently set to?
feedback.dateLastSeenSec
feedback.periodSec

Is dateLastSeenSec getting updated when you view the feedback view?

Comment 7

[Romain Testard [:RT]]

Hi David, here are my parameters:
feedback.dateLastSeenSec: 1450340058 (then got updated to 1450340170 when I next saw the feedback view)
feedback.periodSec: 0

When trying with another profile the issue goes away. Apologies this very likely is related to the fact I played with preferences to test some stuff. I'll close this now as INVALID. Thanks for the investigation!

Comment 8

[Mike de Boer [:mikedeboer]]

\o/ /me relieved!