123330 - (ATT) att.com - Online long distance phone bill unusable due to LAYERS

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect, P2)

Description

[Jim Dunn]

If you have signed up for AT&T's online bill pay, the list of
Direct dialed calls is not showing up correctly, they are all
"scrunched" together.  I am using buildid 2002020103

Since I am assuming that not everyone has signed up for this...
I will attach a "saved portion" of my online bill for testing
purposes.

Comment 1

[Jim Dunn]

Attachment: small testcase

Simplified testcase... 
NOTE: the following lines of JS are in the testcase...
I realize that "layers" may be used... and aren't 
supported, if that is the case then SOMEONE needs to
work with AT&T to fix this...
			document.layers[d].document.write(t);
			document.layers[d].document.close();
			document.layers[d].moveBy(x,0);
			document.layers[d].visibility = "show";

Comment 2

[Boris Zbarsky [:bzbarsky]]

Yeah.  all the content is positioned in one spot.  Over to evangelism.

Comment 3

[Olivier Cahagne]

*** Bug 131607 has been marked as a duplicate of this bug. ***

Comment 4

[fundwatch98]

Using build ID 2002032114, this problem also exists on the Macintosh
platform, MacOS 9.2.2.

Comment 5

[Doron Rosenberg (IBM)]

see http://bugscape.mcom.com/show_bug.cgi?id=14035 also

Comment 6

[Kai Lahmann (is there, where MNG is)]

*** Bug 140385 has been marked as a duplicate of this bug. ***

Comment 7

[Matthias Versen [:Matti]]

*** Bug 148533 has been marked as a duplicate of this bug. ***

Comment 8

[Susie Wyshak]

*** Bug 141329 has been marked as a duplicate of this bug. ***

Comment 9

[Susie Wyshak]

-->susiew

Comment 10

[Susie Wyshak]

Contacted

Comment 11

[Kai Lahmann (is there, where MNG is)]

*** Bug 154722 has been marked as a duplicate of this bug. ***

Comment 12

[Kai Lahmann (is there, where MNG is)]

*** Bug 160853 has been marked as a duplicate of this bug. ***

Comment 13

[Boris Zbarsky [:bzbarsky]]

*** Bug 151292 has been marked as a duplicate of this bug. ***

Comment 14

[Boris Zbarsky [:bzbarsky]]

*** Bug 168608 has been marked as a duplicate of this bug. ***

Comment 15

[Boris Zbarsky [:bzbarsky]]

*** Bug 139014 has been marked as a duplicate of this bug. ***

Comment 16

[Boris Zbarsky [:bzbarsky]]

*** Bug 175491 has been marked as a duplicate of this bug. ***

Comment 17

[Boris Zbarsky [:bzbarsky]]

*** Bug 176108 has been marked as a duplicate of this bug. ***

Comment 18

[Tom Schneider]

Attachment: ATT bill does not sort

My old ATT bills have the scrunched effect, but the latest one for
October 30, 2002 does not have this effect.  So the 123330 bug might
be solved.  However, now THE COLUMN SORTING ROUTINE DOES NOT WORK.
(It was really cool when it did work, under Netscape 4 on Mac OS 9.)  
Note: layers are still there in the code.  This report is for Mozilla	  
1.2b Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-US; rv:1.2b)
Gecko/20021016, OS 10.2.1.

Comment 19

[Ben Liblit]

I used to see the same problem: all lines scrunched together.  However, my
latest bill looks just fine.  No recent changes to my browser, though:  AT&T
must have fixed something on their end.  I'm using Mozilla 1.2b and also Galeon
1.26 / Mozilla 1.1.

Regarding comment #18 From Tom Schneider, I find that column sorting works
correctly as well.  Tom, you may want to go back and have a look for yourself.

If a few more folks can confirm that their recent bills work correctly, perhaps
this bug should be closed.

Comment 20

[Pat Augustine]

Just tested and even in Mozilla 1.1 it looks fine now. AT&T clearly updated
their web page!

Comment 21

[Susie Wyshak]

WOW this is great. Thank you so much for reporting and verifying that this is
fixed! I will mark this fixed, and please add a note if you find at any point
that it isn't.

Comment 22

[Jim Dunn]

verified...  I can now see my bills - not sure if this is a good thing ;-)

Comment 23

[Tom Schneider]

I confirm that my latest bill works fine.  Unfortunately the older
bills are not functioning: I cannot read my old bills (which I saved
as jhtml files) with Mozilla.    So ATT fixed the problem on their end
but mozilla doesn't handle the old type correctly.  So either there
still is a bug in Mozilla or the original code was bad.  Can anyone   
distinguish between these?  Perhaps this is not really resolved.  

Comment 24

[Jim Dunn]

Original code was neither bad nor good, well it was bad, sort of.
They used the LAYERS tag which was Netscape 4 only supported.
However they only checked browser type (netscape .vs. ie/opera)
and if netscape used the LAYERS code.  So your earlier builds
that you saved are incorrect for any netscape/mozilla product
other than netscape 4, since for netscape 6/7 & mozilla LAYERS
is not supported.

ATT has (i assumed) fixed the code to correctly check for netscape/mozilla
version and WON'T use LAYERS if browser == netscape and version > 4.

So you will have to save the new bills, look to see how they changed
the HTML and apply that to your old bills in order to see your old bills.

Comment 25

[Judson Valeski]

datapoint: http://businessesales.att.com/common/smbccommonhome.jhtml has always
worked well for me for viewing, paying, and printing bills.

Comment 26

[Ben Liblit]

Everything worked fine for a few months, but are once again unreadable.  All
lines within a given section of the bill are painted directly on top of each
other, just as when this bug was first reported.  One can view the current bill
as well as the two most recent prior bills; all three are affected.

On the off chance that this is a Mozilla regression rather than an AT&T web site
regression, I'm seeing this problem using Mozilla 1.3b on Windows.

This bug should be REOPENED.  I'd do it myself, but am not so empowered.

Comment 27

[Susie Wyshak]

Please check with a released version of Mozilla or Netscape to make sure it
isn't a browser detection issue. Thanks.

Comment 28

[Ben Liblit]

Checked using Mozilla 1.2.1 on Linux, also known as "Mozilla/5.0 (X11; U; Linux
i686; en-US; rv:1.2) Gecko/20021202" from the "about:" page.  Same problem:
multiple lines squashed together.

This does not appear to be a Mozilla 1.2.1 -> 1.3b regression.

Comment 29

[Jim Dunn]

Using Mozilla 1.3b on win2k, everything works fine for me 
on the customer service site.  

Remember this problem isn't a problem with the browser, it 
was with the website using the wrong browser detection code.
So if you do see everything smooshed together then you should
be able to view source the site and trace to where att is
using LAYERS instead of css/dom for mozilla.

Comment 30

[Boris Zbarsky [:bzbarsky]]

*** Bug 105125 has been marked as a duplicate of this bug. ***