"An error occurred. Please try again later." Displayed When Opening Multiple Tabs of HTML5 YouTube Videos

RESOLVED INCOMPLETE

Status

()

Core
Audio/Video: Playback
P1
normal
Rank:
12
RESOLVED INCOMPLETE
2 years ago
11 months ago

People

(Reporter: James Scantlen, Unassigned, NeedInfo)

Tracking

43 Branch
Unspecified
Windows 7
Points:
---

Firefox Tracking Flags

(platform-rel +)

Details

(Whiteboard: [platform-rel-Youtube])

Attachments

(1 attachment)

1.55 KB, application/msword
Details
(Reporter)

Description

2 years ago
Created attachment 8700427 [details]
DebugInfo.rtf

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20151216175450

Steps to reproduce:

The following pages were opened simultaneously using the "History" "Show All History" commands to bring up the "Library" Dialog Box and then highlighting all entries at one with the SHIFT button. Right click and "Open All in Tabs" command can then be used to open all tabs at once. One or more of the resulting YouTube videos displays the error message. The error message seems to occur more frequently on the tab loading https://www.youtube.com/watch?v=pLShM_dGb2U or https://www.youtube.com/watch?v=kDyJN7qQETA&feature=youtu.be
The issue was reproducible, but inconsistently so. 
If the user simply refreshes the pages with the error messages the videos play normally. 
Debug info from a page with the error message has been attached. 


Actual results:

One or more of the opened videos displayed the error message: "An error occurred. Please try again later."


Expected results:

All of the videos should have opened normally, without error messages. 

Using the latest stable version of Google Chrome the exact same videos were launched, but none resulted in an error.
(Reporter)

Comment 1

2 years ago
Tested on with UserAgent: 

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
Component: Untriaged → File Handling
OS: Unspecified → Windows 7

Updated

2 years ago
Component: File Handling → Audio/Video: Playback
Product: Firefox → Core
Can you provide the graphics section of about:support? Can you check on what codecs you're using by right clicking on a playing YouTube video and selecting Stats for nerds?
Flags: needinfo?(jamesscantlen)
Priority: -- → P2

Updated

2 years ago
platform-rel: --- → ?

Updated

2 years ago
Whiteboard: [platform-rel-Youtube]
Mass change P2 -> P3
Priority: P2 → P3

Updated

2 years ago
platform-rel: ? → +
Rank: 12
Is this issue still reproducible?
Priority: P3 → P1
With no further info — should we close this one out :k17e?
Flags: needinfo?(ajones)
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 months ago
Flags: needinfo?(ajones)
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.