1234198 - Mozilla does not print from Yahoo mail

Status: RESOLVED INCOMPLETE

(Core :: Printing: Output, defect)

Description

[Masoud Pajoh]

Attachment: mozillabugs.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20151220030223

Steps to reproduce:

logon to Yahoo mail.
select an email.
try to print.


Actual results:

the whole computer freezes for about 2 minutes.  then I stopped the firefox process from the windows task manager.


Expected results:

Print the email to the default printer, as it does with a web page that I tried afterwards.

Comment 1

[Paul Pasca[Away. Please needinfo? Paul Oiegas [:pauloiegasSV]]]

Hi Masoud,


I haven't managed to reproduce this issue on the latest release(43.0.3) nor latest Nightly(46.0a1). Any email I've selected, I was able to print without any problems.

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20151223140742

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160105030211

Can you please try to reproduce this on the latest release(43.0.3) and latest Nightly(46.0a1) and provide the results? When doing this, please try to reproduce with a new clean Firefox profile, maybe even in safe mode, as some of this issues may be caused by third party installed add-ons or custom settings(https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems).


Thanks,
Paul.

Comment 2

[Masoud Pajoh]

Attachment: 20160105150939823.pdf

Picture of the printed page.

Comment 3

[Masoud Pajoh]

(In reply to PaulMircea from comment #1)
> Hi Masoud,
> 
> 
> I haven't managed to reproduce this issue on the latest release(43.0.3) nor
> latest Nightly(46.0a1). Any email I've selected, I was able to print without
> any problems.
> 
> User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101
> Firefox/43.0
> Build ID: 20151223140742
> 
> User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101
> Firefox/46.0
> Build ID: 20160105030211
> 
> Can you please try to reproduce this on the latest release(43.0.3) and
> latest Nightly(46.0a1) and provide the results? When doing this, please try
> to reproduce with a new clean Firefox profile, maybe even in safe mode, as
> some of this issues may be caused by third party installed add-ons or custom
> settings(https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-
> firefox-problems).
> 
> 
> Thanks,
> Paul.
Paul:
Thanks for your time.
I will disable add-ons one-by-one to see which, if any is making the trouble.
But for now:Just now I tried to print the Yahoo email with the same result.
I must also mention that if I pres alt+p  anew window opens with that email then it will print easily but if when on preview window of Yahoo email select print from the menu then it did lock up, the dialog box title says "Printing(Not Responding)".  This time I waited about maybe three minutes it did print although not very good, please see attached.

Comment 4

[Paul Pasca[Away. Please needinfo? Paul Oiegas [:pauloiegasSV]]]

Hi Masoud,

Can you please provide your results after you're done testing? Also, did creating a new clean Firefox profile had any impact on your issue?

Thanks,
Paul.

Comment 5

[Paul Pasca[Away. Please needinfo? Paul Oiegas [:pauloiegasSV]]]

Since the reporter didn't provide the requested information, I will mark this issue as RESOLVED INCOMPLETE. If you still encounter this problem, please feel free to reopen this bug, or file a new one.