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latest version locks up when using windows 10 I fianlly reverted to n older version and it is working fine

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: heshey, Unassigned)

Tracking

38 Branch
x86_64
Windows 10

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

Steps to reproduce:

All I have to do is use the latest version


Actual results:

Starts and with in a few seconds stops responding 
I tried safe mode
I contacted Mcafee 
I tried the latest beta version 
Nothing helped
Only thing that help was reverting to an older version


Expected results:

It should have worked
(Reporter)

Updated

2 years ago
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64

Comment 1

2 years ago
1. Please start *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
Then still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode
Does problem go away? 

2. The "latest version" 38.4.0 has been out for many weeks. How is it that you only now updated?  And how long have you been running windows 10 without Thunderbird problems?
Flags: needinfo?(hesheyf)
(Reporter)

Comment 2

2 years ago
I believe there was a recent Windows 10 update that contributed to the problem.
It was working fine midweek last week
Flags: needinfo?(hesheyf)

Comment 3

2 years ago
please do #1
Flags: needinfo?(hesheyf)
Whiteboard: [closeme 2016-01-10]

Comment 4

2 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(hesheyf)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-01-10]
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