123527 - Unexpected kernel mode trap

Status: VERIFIED INVALID

(SeaMonkey :: MailNews: Message Display, defect)

Description

[James Rome]

On build 2002020103, several times now, when I go to the next IMAP message, my
PC crashes with an "unexpected kernel mode trap". I have lots of things running,
but Mozilla was active. It does not put out a stack trace on the screen. There
doesn't seem to be an upload field here, so I will upload the minidump file when
this gets posted in hopes that someone can figure out the culprit.

Comment 1

[James Rome]

Attachment: win2k minidump file

Comment 2

[Matthias Versen [:Matti]]

Reporter: 
Can you please use a talkback enabled build ?
After you crashed and talkback submitted the crash run
Mozilla/components/talkback.exe and add the talkback ID to this bug.

Thanks !

Comment 3

[James Rome]

I think it is a talkback enabled build. But the crash is a blue screen and I
doubt there is time to do anything in talkback.

I usually use the mozilla-win32-installer-sea.exe. I have never understood (and
its not documented in a readme file with the sea means....

Comment 4

[Matthias Versen [:Matti]]

You mean you get a win2k BSOD (Blue screen of Death) with unexpected kernel mode
trap ?

Comment 5

[Matthias Versen [:Matti]]

Mozilla can't cause a BSOD because Mozilla doesn't run any kernel mode drivers.
(Mozilla can only trigger this problem in your system)

This can be the problem:
graphic card drivers
Netwoprk drivers
Sound-Card drivers
Bad memory or overheated CPU

from
http://ctdp.tripod.com/os/windows/ntwsguide/ntwserrors.html:
    * Unexpected kernel mode trap - RAM or BIOS hardware problem or possible
corrupted system drivers.

-> invalid, no mozilla bug.

.sea means that this file contains all compressed files. The other installer is
the net-installer and must download the selected components

Comment 6

[[e-mail] (gone - use [e-mail] instead)]

I haven't seen this (or heard of it with the many contacts here and on #mozilla,
running Windows 2000.  Build 2002-02-12-03.  Probably something more serious at
the driver/OS level.

Verified.