Closed Bug 1236641 Opened 8 years ago Closed 7 years ago

Make it clearer in our messaging during the password reset flow that local user data will not be deleted

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: guigs, Unassigned)

References

()

Details

Attachments

(1 file)

Motivation: https://input.mozilla.org/en-US/dashboard/response/5763308

Current forget password wording
" Resetting your password will erase your browsing data from our servers. Any data on your devices will remain untouched. Begin the reset process by entering your email below. "

Adding a wording here that explains that the data that is on the local computer will be what is synced if you reset your password. Previous synced data will not be accessible. To avoid data loss, make sure you have a local back up...

Or something like this to warn the common mistake if they find themselves in the situation mentioned in the input link above.
Alternative idea: a link to a kb article that gives a brief explanation of this. If that was the case I can add this to the support kb component
we are also continually seeing questions on sumo by people claiming that they didn't get adequate warning before they reset their password: https://support.mozilla.org/en-US/questions/1101906

and at least within the account settings i don't see any particular warning either that this will result in all sync data stored on the server being rendered useless: https://accounts.firefox.com/settings/change_password
Ryan, I think you've been working on that text - any thoughts here?
Flags: needinfo?(rfeeley)
Attached image fxa-reset.png
This is the current reset process. All of it, but perhaps the second step, needs new copy. Any suggestions? I'm tempted to include a checkbox. It's difficult because not all users are single-device Sync users (but most of them are).
I wonder if it is as simple tweaking the "Any data on your devices will remain untouched" sentence - something like "Any data on your devices will remain untouched and will re-sync after the reset"?
Component: Firefox Sync: UI → Server: Firefox Accounts
Summary: Support to saving data in change password message → Make it clearer in our messaging during the password reset flow that local user data will not be deleted
A proposal Michelle and I concocted is ready for review: https://www.lucidchart.com/publicSegments/view/4d816217-8c5a-48be-a14e-79d8eac303d8/image.png
Flags: needinfo?(rfeeley) → needinfo?(ckarlof)
Ryan, since this is an FxA feature/improvement, I suggest we do the definition/UX work through an Aha card and PR on the fxa Github repo that we've done the other feature definition work (https://github.com/mozilla/fxa/tree/master/features).
Flags: needinfo?(ckarlof)
See Also: → 1243004
FxA feature definition in progress at: https://github.com/mozilla/fxa/pull/103
Looks like the linked issues were resolved, closing this out.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
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