Closed Bug 1236886 Opened 10 years ago Closed 2 years ago

Firefox on Linux freezes when whatsapp and/or telegram webpages load/refresh

Categories

(Core :: Widget: Gtk, defect, P3)

Product:
Core
Component:
Widget: Gtk
Version:
43 Branch
Platform:
x86_64
Linux
Type:
defect

Tracking

()

Status:
RESOLVED INACTIVE
Tracking Flags:
Tracking Status
platform-rel --- -

People

(Reporter: aminshahgilani, Unassigned)

Details

(Whiteboard: tpi:+ [platform-rel-Facebook][platform-rel-WhatsappWeb][platform-rel-Telegram])

Attachments

(1 file)

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Details
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:43.0) Gecko/20100101 Firefox/43.0 Build ID: 20151210085006 Steps to reproduce: Visited web.whatsapp.com and/or web.telegram.com on my Firefox install on Elementary OS Freya installation, which is based on Ubuntu 14.04. Actual results: Firefox became unresponsive, and I was alerted to kill the program. Expected results: Firefox should have continued to work.
Hi reporter, I have tried to reproduce this on Ubuntu 14.04 using the latest Firefox release (43.0.4) and latest Nightly build (46.0a1-20150108) and could not make it. I have opened the web.whatsapp.com page, started Whatsapp application on my mobile phone, scanned the QR code and the messenger correctly loaded. What version of Firefox were you using ? Did you installed it by downloading an official build from Firefox ? Can you please try to reproduce your issue using a clean new Firefox profile, or even safe mode and report the results (https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems)? This kind of issues could be caused by custom settings or extensions installed. If this still reproduces please use the latest Nightly build (https://nightly.mozilla.org/) and retest this. Thanks, Paul.
Flags: needinfo?(aminshahgilani)
Due to the fact that I cannot reproduce this and the fact that the reporter didn't responded to my request until now, I am marking this issue as resolved - worksforme. If you can still reproduce this, please feel free to reopen it and provide more information regarding it. Thanks, Paul
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Flags: needinfo?(aminshahgilani)
Resolution: --- → WORKSFORME
Apologies Paul, I missed this email and hunted this thread down in frustration. I've run firefox in Safe Mode, disabled all my extensions, and even all the plugins, including the video codec, but the problem persists. Currently running 45.0 Mozilla Firefox for Ubuntu on Elementary OS Freya.
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
I ran a stack trace. I couldn't get the process to go non-responsive for long enough for my OS to ask me to force kill it, but it hanged multiple times. Here's the trace: GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.2) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "x86_64-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...Reading symbols from /usr/lib/debug//usr/lib/firefox/firefox...done. done. (gdb) handle SIG33 pass nostop noprint Signal Stop Print Pass to program Description SIG33 No No Yes Real-time event 33 (gdb) set pagination 0 (gdb) run Starting program: /usr/lib/firefox/firefox [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1". Gtk-Message: Failed to load module "pantheon-filechooser-module" [New Thread 0x7fffe873b700 (LWP 8349)] [Thread 0x7fffe873b700 (LWP 8349) exited] (firefox:8344): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:8344): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:8344): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:8344): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:8344): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", Gtk-Message: Failed to load module "canberra-gtk-module" [New Thread 0x7fffe873b700 (LWP 8352)] [New Thread 0x7fffe18ff700 (LWP 8353)] [New Thread 0x7ffff7fee700 (LWP 8354)] [New Thread 0x7fffe10fe700 (LWP 8355)] [New Thread 0x7fffe04f3700 (LWP 8356)] [New Thread 0x7fffe02f2700 (LWP 8357)] [New Thread 0x7fffe00f1700 (LWP 8358)] [New Thread 0x7fffdfef0700 (LWP 8359)] [New Thread 0x7fffdfcef700 (LWP 8360)] [New Thread 0x7fffdfaee700 (LWP 8361)] [New Thread 0x7fffdf8ed700 (LWP 8362)] [New Thread 0x7fffdf6ec700 (LWP 8363)] [New Thread 0x7fffde3ff700 (LWP 8364)] [New Thread 0x7fffdd180700 (LWP 8365)] [New Thread 0x7fffdb6e0700 (LWP 8366)] [New Thread 0x7fffdaedf700 (LWP 8367)] [New Thread 0x7fffda6de700 (LWP 8368)] [New Thread 0x7fffd9edd700 (LWP 8369)] [New Thread 0x7fffe7f3a700 (LWP 8371)] [New Thread 0x7fffd7bff700 (LWP 8372)] [New Thread 0x7fffd6694700 (LWP 8373)] [New Thread 0x7fffd5e93700 (LWP 8374)] [New Thread 0x7fffd4bff700 (LWP 8375)] [New Thread 0x7fffd3aff700 (LWP 8376)] FoxyProxy settingsDir: /home/gilani/.mozilla/firefox/c022gsga.default/foxyproxy.xml FoxyProxy settingsDir: /home/gilani/.mozilla/firefox/c022gsga.default/foxyproxy.xml [New Thread 0x7fffd2af2700 (LWP 8377)] [New Thread 0x7fffd20ff700 (LWP 8378)] [New Thread 0x7fffd18fe700 (LWP 8379)] [New Thread 0x7fffcdb4a700 (LWP 8380)] [New Thread 0x7fffcd349700 (LWP 8381)] [New Thread 0x7fffccb48700 (LWP 8382)] [New Thread 0x7fffcc347700 (LWP 8383)] [New Thread 0x7fffcbb46700 (LWP 8384)] [New Thread 0x7fffcb345700 (LWP 8385)] [New Thread 0x7fffcab44700 (LWP 8386)] [Thread 0x7fffda6de700 (LWP 8368) exited] [New Thread 0x7fffda6de700 (LWP 8387)] [New Thread 0x7fffc9bff700 (LWP 8388)] [New Thread 0x7fffc8bff700 (LWP 8389)] [New Thread 0x7fffc7eff700 (LWP 8390)] [New Thread 0x7fffc76fe700 (LWP 8391)] [New Thread 0x7fffc6efd700 (LWP 8392)] [New Thread 0x7fffc66fc700 (LWP 8393)] [New Thread 0x7fffc484e700 (LWP 8396)] [Thread 0x7fffd4bff700 (LWP 8375) exited] [Thread 0x7fffc7eff700 (LWP 8390) exited] [Thread 0x7fffc66fc700 (LWP 8393) exited] [Thread 0x7fffc6efd700 (LWP 8392) exited] [New Thread 0x7fffc66fc700 (LWP 8397)] [New Thread 0x7fffc6efd700 (LWP 8402)] [New Thread 0x7fffc7eff700 (LWP 8403)] [New Thread 0x7fffd4bff700 (LWP 8404)] [Thread 0x7fffc76fe700 (LWP 8391) exited] [Thread 0x7fffd4bff700 (LWP 8404) exited] [New Thread 0x7fffc76fe700 (LWP 8405)] [New Thread 0x7fffc0eff700 (LWP 8406)] [New Thread 0x7fffd4bff700 (LWP 8407)] [New Thread 0x7fffc06fe700 (LWP 8408)] [Thread 0x7fffc7eff700 (LWP 8403) exited] [New Thread 0x7fffc7eff700 (LWP 8409)] [New Thread 0x7fffbfcff700 (LWP 8410)] [New Thread 0x7fffbf4fe700 (LWP 8411)] [New Thread 0x7fffbe3ff700 (LWP 8412)] [New Thread 0x7fffbc9ff700 (LWP 8413)] [New Thread 0x7fffd328e700 (LWP 8414)] [New Thread 0x7fffb78ff700 (LWP 8415)] [New Thread 0x7fffb6eff700 (LWP 8416)] [New Thread 0x7fffb5dff700 (LWP 8417)] [New Thread 0x7fffb55fe700 (LWP 8418)] [Thread 0x7fffb5dff700 (LWP 8417) exited] [Thread 0x7fffb55fe700 (LWP 8418) exited] [New Thread 0x7fffb5dff700 (LWP 8420)] [New Thread 0x7fffb55fe700 (LWP 8421)] [New Thread 0x7fffad2ff700 (LWP 8422)] [Thread 0x7fffad2ff700 (LWP 8422) exited] [New Thread 0x7fffad2ff700 (LWP 8423)] [New Thread 0x7fffa8afd700 (LWP 8424)] [Thread 0x7fffa8afd700 (LWP 8424) exited] [New Thread 0x7fffa82fc700 (LWP 8426)] [New Thread 0x7fffa8afd700 (LWP 8427)] [Thread 0x7fffa8afd700 (LWP 8427) exited] [New Thread 0x7fffa8afd700 (LWP 8428)] [New Thread 0x7fffa7afb700 (LWP 8429)] [New Thread 0x7fffa72fa700 (LWP 8430)] [Thread 0x7fffd9edd700 (LWP 8369) exited] 1458976129713 addons.update-checker WARN Update manifest for ubufox@ubuntu.com did not contain an updates property 1458976129873 addons.update-checker WARN Update manifest for {972ce4c6-7e08-4474-a285-3208198ce6fd} did not contain an updates property [New Thread 0x7fffbeced700 (LWP 8431)] [New Thread 0x7fffbecac700 (LWP 8432)] [New Thread 0x7fffbec6b700 (LWP 8433)] [New Thread 0x7fffbe6b5700 (LWP 8435)] [New Thread 0x7fffbe6f6700 (LWP 8434)] [New Thread 0x7fffbe674700 (LWP 8436)] [New Thread 0x7fffbdbbd700 (LWP 8438)] [New Thread 0x7fffbdb7c700 (LWP 8439)] [New Thread 0x7fffbdbfe700 (LWP 8437)] [New Thread 0x7fffbd4fb700 (LWP 8440)] [New Thread 0x7fffbd4ba700 (LWP 8441)] [New Thread 0x7fffbd479700 (LWP 8442)] [New Thread 0x7fffbc7fe700 (LWP 8443)] [Thread 0x7fffb78ff700 (LWP 8415) exited] [New Thread 0x7fffb78ff700 (LWP 8465)] [Thread 0x7fffb6eff700 (LWP 8416) exited] [Thread 0x7fffbe3ff700 (LWP 8412) exited] [Thread 0x7fffb55fe700 (LWP 8421) exited] [Thread 0x7fffc06fe700 (LWP 8408) exited] [New Thread 0x7fffc06fe700 (LWP 8466)] [New Thread 0x7fffb6eff700 (LWP 8467)] [New Thread 0x7fffb55fe700 (LWP 8468)] [New Thread 0x7fffbe3ff700 (LWP 8469)] [New Thread 0x7fff9fcff700 (LWP 8470)] [New Thread 0x7fff9e0ff700 (LWP 8471)] [New Thread 0x7fff9d8fe700 (LWP 8472)] [New Thread 0x7fff9d0fd700 (LWP 8473)] [New Thread 0x7fff9c8fc700 (LWP 8474)] [Thread 0x7fff9d8fe700 (LWP 8472) exited] [Thread 0x7fffbc7fe700 (LWP 8443) exited] [Thread 0x7fffbdbfe700 (LWP 8437) exited] [Thread 0x7fffbe6f6700 (LWP 8434) exited] [Thread 0x7fffbecac700 (LWP 8432) exited] [Thread 0x7fffbec6b700 (LWP 8433) exited] [Thread 0x7fffbdb7c700 (LWP 8439) exited] [Thread 0x7fffbe6b5700 (LWP 8435) exited] [Thread 0x7fffbdbbd700 (LWP 8438) exited] [Thread 0x7fffbe674700 (LWP 8436) exited] [Thread 0x7fffbd4ba700 (LWP 8441) exited] [Thread 0x7fffbd4fb700 (LWP 8440) exited] [Thread 0x7fffbd479700 (LWP 8442) exited] [Thread 0x7fffb6eff700 (LWP 8467) exited] [Thread 0x7fff9e0ff700 (LWP 8471) exited] [Thread 0x7fff9d0fd700 (LWP 8473) exited] [Thread 0x7fff9fcff700 (LWP 8470) exited] [Thread 0x7fffb55fe700 (LWP 8468) exited] [Thread 0x7fff9c8fc700 (LWP 8474) exited] [New Thread 0x7fff9c8fc700 (LWP 8478)] [New Thread 0x7fffb55fe700 (LWP 8479)] [New Thread 0x7fff9fcff700 (LWP 8480)] [New Thread 0x7fff9d0fd700 (LWP 8513)] [New Thread 0x7fffb6eff700 (LWP 8514)] [Thread 0x7fff9fcff700 (LWP 8480) exited] [Thread 0x7fffb55fe700 (LWP 8479) exited] [Thread 0x7fff9c8fc700 (LWP 8478) exited] [Thread 0x7fffb78ff700 (LWP 8465) exited] [New Thread 0x7fff9e0ff700 (LWP 8515)] [New Thread 0x7fff9d8fe700 (LWP 8516)] [New Thread 0x7fff97dff700 (LWP 8517)] [Thread 0x7fff9d0fd700 (LWP 8513) exited] [Thread 0x7fff9e0ff700 (LWP 8515) exited] [Thread 0x7fff9d8fe700 (LWP 8516) exited] [New Thread 0x7fff9d8fe700 (LWP 8518)] [Thread 0x7fff97dff700 (LWP 8517) exited] [New Thread 0x7fffb55fe700 (LWP 8519)] [New Thread 0x7fff97dff700 (LWP 8520)] [New Thread 0x7fff9e0ff700 (LWP 8521)] [Thread 0x7fff9e0ff700 (LWP 8521) exited] [Thread 0x7fff9d8fe700 (LWP 8518) exited] [New Thread 0x7fff9d8fe700 (LWP 8522)] [New Thread 0x7fff9e0ff700 (LWP 8538)] [Thread 0x7fff9d8fe700 (LWP 8522) exited] [Thread 0x7fff97dff700 (LWP 8520) exited] [Thread 0x7fffb6eff700 (LWP 8514) exited] [New Thread 0x7fffb6eff700 (LWP 8539)] [New Thread 0x7fff97dff700 (LWP 8540)] [New Thread 0x7fff9d8fe700 (LWP 8541)] [New Thread 0x7fffbc787700 (LWP 8542)] [New Thread 0x7fffbc746700 (LWP 8543)] [New Thread 0x7fffb72ff700 (LWP 8544)] [New Thread 0x7fffb72be700 (LWP 8545)] [New Thread 0x7fffb727d700 (LWP 8546)] [New Thread 0x7fffb723c700 (LWP 8547)] [New Thread 0x7fffb71fb700 (LWP 8548)] [New Thread 0x7fffb71ba700 (LWP 8549)] [New Thread 0x7fffb7179700 (LWP 8550)] [New Thread 0x7fffb7138700 (LWP 8551)] [Thread 0x7fff9d8fe700 (LWP 8541) exited] [Thread 0x7fff97dff700 (LWP 8540) exited] [Thread 0x7fffb6eff700 (LWP 8539) exited] [New Thread 0x7fffe1ac3700 (LWP 8712)] [Thread 0x7fffb7179700 (LWP 8550) exited] [Thread 0x7fffb727d700 (LWP 8546) exited] [Thread 0x7fffb723c700 (LWP 8547) exited] [Thread 0x7fffbc746700 (LWP 8543) exited] [New Thread 0x7fffb6eff700 (LWP 8726)] [Thread 0x7fffb6eff700 (LWP 8726) exited] [New Thread 0x7fffb6eff700 (LWP 8732)] [New Thread 0x7fff97dff700 (LWP 8733)] [New Thread 0x7fff9d8fe700 (LWP 8734)] [New Thread 0x7fffbc746700 (LWP 8737)] [New Thread 0x7fffb723c700 (LWP 8738)] [New Thread 0x7fffb727d700 (LWP 8739)] [New Thread 0x7fffb7179700 (LWP 8740)] [New Thread 0x7fffd978f700 (LWP 8741)] [New Thread 0x7fffd974e700 (LWP 8742)] [New Thread 0x7fffd22b0700 (LWP 8744)] [New Thread 0x7fffd22f1700 (LWP 8743)] [Thread 0x7fffb71fb700 (LWP 8548) exited] [Thread 0x7fffe1ac3700 (LWP 8712) exited] [New Thread 0x7fff9d0fd700 (LWP 8745)] [Thread 0x7fffa8afd700 (LWP 8428) exited] [Thread 0x7fffbe3ff700 (LWP 8469) exited] [Thread 0x7fffb6eff700 (LWP 8732) exited] [Thread 0x7fffc06fe700 (LWP 8466) exited] [Thread 0x7fffbf4fe700 (LWP 8411) exited] [Thread 0x7fffe10fe700 (LWP 8355) exited] [Thread 0x7fffc66fc700 (LWP 8397) exited] [Thread 0x7fff9d8fe700 (LWP 8734) exited] [Thread 0x7fff9e0ff700 (LWP 8538) exited] [Thread 0x7fffbfcff700 (LWP 8410) exited] [New Thread 0x7fffbfcff700 (LWP 8746)] [Thread 0x7fffd6694700 (LWP 8373) exited] [Thread 0x7fffd20ff700 (LWP 8378) exited] [Thread 0x7fffbfcff700 (LWP 8746) exited] [Thread 0x7fffb5dff700 (LWP 8420) exited] [Thread 0x7fffc76fe700 (LWP 8405) exited] [Thread 0x7fffd4bff700 (LWP 8407) exited] [Thread 0x7fffd328e700 (LWP 8414) exited] [New Thread 0x7fffe10ee700 (LWP 8748)] [New Thread 0x7fffd328e700 (LWP 8747)] [Thread 0x7fffb7138700 (LWP 8551) exited] [Thread 0x7fffb71ba700 (LWP 8549) exited] [Thread 0x7fffbc787700 (LWP 8542) exited] [Thread 0x7fffb72ff700 (LWP 8544) exited] [Thread 0x7fffe10ee700 (LWP 8748) exited] [Thread 0x7fffb72be700 (LWP 8545) exited] [Thread 0x7fffbc746700 (LWP 8737) exited] [Thread 0x7fffd978f700 (LWP 8741) exited] [Thread 0x7fffb723c700 (LWP 8738) exited] [Thread 0x7fffb727d700 (LWP 8739) exited] [Thread 0x7fffd22b0700 (LWP 8744) exited] [Thread 0x7fffd974e700 (LWP 8742) exited] [Thread 0x7fffb7179700 (LWP 8740) exited] [Thread 0x7fffd22f1700 (LWP 8743) exited] [Thread 0x7fffd328e700 (LWP 8747) exited] [Thread 0x7fffa82fc700 (LWP 8426) exited] [New Thread 0x7fffa82fc700 (LWP 8749)] [Thread 0x7fffd18fe700 (LWP 8379) exited] [Thread 0x7fffd5e93700 (LWP 8374) exited] [Thread 0x7fffc0eff700 (LWP 8406) exited] [Thread 0x7fffc7eff700 (LWP 8409) exited] [Thread 0x7fffa82fc700 (LWP 8749) exited] [Thread 0x7fffbc9ff700 (LWP 8413) exited] [Thread 0x7fffe7f3a700 (LWP 8371) exited] [Thread 0x7ffff7fee700 (LWP 8354) exited] [Thread 0x7fffc9bff700 (LWP 8388) exited] [Thread 0x7fffb55fe700 (LWP 8519) exited] [Thread 0x7fffcd349700 (LWP 8381) exited] [Thread 0x7fffcdb4a700 (LWP 8380) exited] [Thread 0x7fffc8bff700 (LWP 8389) exited] [Thread 0x7fffda6de700 (LWP 8387) exited] [Thread 0x7fffccb48700 (LWP 8382) exited] [Thread 0x7fffcbb46700 (LWP 8384) exited] [Thread 0x7fffcc347700 (LWP 8383) exited] [Thread 0x7fffcb345700 (LWP 8385) exited] [Thread 0x7fffd3aff700 (LWP 8376) exited] [Thread 0x7fff97dff700 (LWP 8733) exited] [Thread 0x7fffe18ff700 (LWP 8353) exited] [Thread 0x7fffd7bff700 (LWP 8372) exited] [Thread 0x7fffa72fa700 (LWP 8430) exited] [Thread 0x7fffa7afb700 (LWP 8429) exited] [Thread 0x7fffc484e700 (LWP 8396) exited] [Thread 0x7fffbeced700 (LWP 8431) exited] [Thread 0x7fffcab44700 (LWP 8386) exited] [Thread 0x7fffe04f3700 (LWP 8356) exited] [Thread 0x7fffe02f2700 (LWP 8357) exited] [Thread 0x7fffe00f1700 (LWP 8358) exited] [Thread 0x7fffdfef0700 (LWP 8359) exited] [Thread 0x7fffdfcef700 (LWP 8360) exited] [Thread 0x7fffdfaee700 (LWP 8361) exited] [Thread 0x7fffdf8ed700 (LWP 8362) exited] [Thread 0x7fffdf6ec700 (LWP 8363) exited] [Thread 0x7fffe873b700 (LWP 8352) exited] [Thread 0x7fffdd180700 (LWP 8365) exited] [Thread 0x7fffc6efd700 (LWP 8402) exited] [Thread 0x7fff9d0fd700 (LWP 8745) exited] [Thread 0x7fffad2ff700 (LWP 8423) exited] [Thread 0x7fffd2af2700 (LWP 8377) exited] [Thread 0x7fffdaedf700 (LWP 8367) exited] [Thread 0x7fffdb6e0700 (LWP 8366) exited] [Thread 0x7fffde3ff700 (LWP 8364) exited] [Inferior 1 (process 8344) exited normally] (gdb) (gdb) bt full No stack. (gdb) thread apply all backtrace full (gdb) info registers The program has no registers now. (gdb) quit
Took a couple of tries, but I managed to get it to be force quit this time: GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.2) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "x86_64-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...Reading symbols from /usr/lib/debug//usr/lib/firefox/firefox...done. done. (gdb) handle SIG33 pass nostop noprint Signal Stop Print Pass to program Description SIG33 No No Yes Real-time event 33 (gdb) set pagination 0 (gdb) run Starting program: /usr/lib/firefox/firefox [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1". Gtk-Message: Failed to load module "pantheon-filechooser-module" [New Thread 0x7fffe873b700 (LWP 10141)] [Thread 0x7fffe873b700 (LWP 10141) exited] (firefox:10120): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:10120): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:10120): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:10120): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:10120): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", Gtk-Message: Failed to load module "canberra-gtk-module" [New Thread 0x7fffe873b700 (LWP 10144)] [New Thread 0x7fffe18ff700 (LWP 10145)] [New Thread 0x7ffff7fee700 (LWP 10146)] [New Thread 0x7fffe10fe700 (LWP 10147)] [New Thread 0x7fffe04f3700 (LWP 10148)] [New Thread 0x7fffe02f2700 (LWP 10149)] [New Thread 0x7fffe00f1700 (LWP 10150)] [New Thread 0x7fffdfef0700 (LWP 10151)] [New Thread 0x7fffdfcef700 (LWP 10152)] [New Thread 0x7fffdfaee700 (LWP 10153)] [New Thread 0x7fffdf8ed700 (LWP 10154)] [New Thread 0x7fffdf6ec700 (LWP 10155)] [New Thread 0x7fffde3ff700 (LWP 10156)] [New Thread 0x7fffdd180700 (LWP 10157)] [New Thread 0x7fffdb6e0700 (LWP 10158)] [New Thread 0x7fffdaedf700 (LWP 10159)] [New Thread 0x7fffda6de700 (LWP 10160)] [New Thread 0x7fffd9edd700 (LWP 10161)] [New Thread 0x7fffe7f3a700 (LWP 10163)] [New Thread 0x7fffd7bff700 (LWP 10164)] [New Thread 0x7fffd6694700 (LWP 10165)] [New Thread 0x7fffd5e93700 (LWP 10166)] [New Thread 0x7fffd4bff700 (LWP 10167)] [New Thread 0x7fffd3aff700 (LWP 10168)] [Thread 0x7fffd9edd700 (LWP 10161) exited] FoxyProxy settingsDir: /home/gilani/.mozilla/firefox/c022gsga.default/foxyproxy.xml FoxyProxy settingsDir: /home/gilani/.mozilla/firefox/c022gsga.default/foxyproxy.xml [New Thread 0x7fffd9edd700 (LWP 10169)] [New Thread 0x7fffd28ff700 (LWP 10170)] [New Thread 0x7fffd20fe700 (LWP 10171)] [New Thread 0x7fffcdff9700 (LWP 10172)] [New Thread 0x7fffcd7f8700 (LWP 10173)] [New Thread 0x7fffccff7700 (LWP 10174)] [New Thread 0x7fffcc7f6700 (LWP 10175)] [New Thread 0x7fffcbff5700 (LWP 10176)] [New Thread 0x7fffcb7f4700 (LWP 10177)] [New Thread 0x7fffcaff3700 (LWP 10178)] [New Thread 0x7fffc9fff700 (LWP 10179)] [New Thread 0x7fffc97fe700 (LWP 10180)] [New Thread 0x7fffc8aff700 (LWP 10181)] [New Thread 0x7fffc7dff700 (LWP 10182)] [New Thread 0x7fffc75fe700 (LWP 10183)] [New Thread 0x7fffc6dfd700 (LWP 10184)] [New Thread 0x7fffc65fc700 (LWP 10185)] [New Thread 0x7fffc474e700 (LWP 10186)] [Thread 0x7fffc7dff700 (LWP 10182) exited] [Thread 0x7fffc75fe700 (LWP 10183) exited] [Thread 0x7fffd4bff700 (LWP 10167) exited] [Thread 0x7fffc6dfd700 (LWP 10184) exited] [New Thread 0x7fffc6dfd700 (LWP 10187)] [New Thread 0x7fffd4bff700 (LWP 10188)] [New Thread 0x7fffc75fe700 (LWP 10190)] [New Thread 0x7fffc7dff700 (LWP 10191)] [New Thread 0x7fffc0eff700 (LWP 10192)] [New Thread 0x7fffc06fe700 (LWP 10193)] [New Thread 0x7fffbfefd700 (LWP 10194)] [New Thread 0x7fffbf6fc700 (LWP 10195)] [New Thread 0x7fffbe0fb700 (LWP 10196)] [New Thread 0x7fffbd6ff700 (LWP 10198)] [New Thread 0x7fffd32fe700 (LWP 10199)] [New Thread 0x7fffb85ff700 (LWP 10214)] [New Thread 0x7fffb7bff700 (LWP 10215)] [New Thread 0x7fffb6eff700 (LWP 10217)] [New Thread 0x7fffb66fe700 (LWP 10218)] [Thread 0x7fffb66fe700 (LWP 10218) exited] [Thread 0x7fffb6eff700 (LWP 10217) exited] [New Thread 0x7fffb6eff700 (LWP 10219)] [New Thread 0x7fffb66fe700 (LWP 10220)] [New Thread 0x7fffaeaff700 (LWP 10222)] [Thread 0x7fffaeaff700 (LWP 10222) exited] [New Thread 0x7fffaeaff700 (LWP 10227)] [New Thread 0x7fffae2fe700 (LWP 10228)] [New Thread 0x7fffadafd700 (LWP 10229)] [Thread 0x7fffc65fc700 (LWP 10185) exited] [New Thread 0x7fffc65fc700 (LWP 10230)] [New Thread 0x7fffa92fb700 (LWP 10231)] [Thread 0x7fffa92fb700 (LWP 10231) exited] [New Thread 0x7fffa8afa700 (LWP 10232)] [New Thread 0x7fffa92fb700 (LWP 10233)] [Thread 0x7fffa92fb700 (LWP 10233) exited] [Thread 0x7fffda6de700 (LWP 10160) exited] [New Thread 0x7fffc2060700 (LWP 10236)] [New Thread 0x7fffbeaf2700 (LWP 10237)] [New Thread 0x7fffbeab1700 (LWP 10238)] [New Thread 0x7fffbea70700 (LWP 10239)] [New Thread 0x7fffbdefa700 (LWP 10240)] [New Thread 0x7fffbdeb9700 (LWP 10241)] [New Thread 0x7fffbde78700 (LWP 10242)] [New Thread 0x7fffbcefe700 (LWP 10243)] [New Thread 0x7fffbcebd700 (LWP 10244)] [New Thread 0x7fffbce7c700 (LWP 10245)] [Thread 0x7fffb85ff700 (LWP 10214) exited] [New Thread 0x7fffb85ff700 (LWP 10259)] [Thread 0x7fffb7bff700 (LWP 10215) exited] [New Thread 0x7fffdc97f700 (LWP 10262)] [New Thread 0x7fffb7bff700 (LWP 10266)] [New Thread 0x7fffda6de700 (LWP 10267)] [New Thread 0x7fffa92fb700 (LWP 10268)] [New Thread 0x7fff96fff700 (LWP 10269)] [New Thread 0x7fff967fe700 (LWP 10270)] [New Thread 0x7fff95ffd700 (LWP 10271)] [Thread 0x7fffb85ff700 (LWP 10259) exited] [New Thread 0x7fffb85ff700 (LWP 10274)] [Thread 0x7fffb85ff700 (LWP 10274) exited] [New Thread 0x7fffb85ff700 (LWP 10282)] [Thread 0x7fffda6de700 (LWP 10267) exited] [Thread 0x7fff96fff700 (LWP 10269) exited] [Thread 0x7fffb6eff700 (LWP 10219) exited] [Thread 0x7fffb85ff700 (LWP 10282) exited] [Thread 0x7fff95ffd700 (LWP 10271) exited] [Thread 0x7fff967fe700 (LWP 10270) exited] [Thread 0x7fffa92fb700 (LWP 10268) exited] [Thread 0x7fffb7bff700 (LWP 10266) exited] [Thread 0x7fffdc97f700 (LWP 10262) exited] [Thread 0x7fffbce7c700 (LWP 10245) exited] [Thread 0x7fffbcefe700 (LWP 10243) exited] [Thread 0x7fffbde78700 (LWP 10242) exited] [Thread 0x7fffbdeb9700 (LWP 10241) exited] [Thread 0x7fffbea70700 (LWP 10239) exited] [Thread 0x7fffbeab1700 (LWP 10238) exited] [Thread 0x7fffbeaf2700 (LWP 10237) exited] [Thread 0x7fffa8afa700 (LWP 10232) exited] [Thread 0x7fffc65fc700 (LWP 10230) exited] [Thread 0x7fffae2fe700 (LWP 10228) exited] [Thread 0x7fffb66fe700 (LWP 10220) exited] [Thread 0x7fffd32fe700 (LWP 10199) exited] [Thread 0x7fffbd6ff700 (LWP 10198) exited] [Thread 0x7fffbe0fb700 (LWP 10196) exited] [Thread 0x7fffbf6fc700 (LWP 10195) exited] [Thread 0x7fffbfefd700 (LWP 10194) exited] [Thread 0x7fffc0eff700 (LWP 10192) exited] [Thread 0x7fffc7dff700 (LWP 10191) exited] [Thread 0x7fffd4bff700 (LWP 10188) exited] [Thread 0x7fffc6dfd700 (LWP 10187) exited] [Thread 0x7fffc474e700 (LWP 10186) exited] [Thread 0x7fffc97fe700 (LWP 10180) exited] [Thread 0x7fffc9fff700 (LWP 10179) exited] [Thread 0x7fffcaff3700 (LWP 10178) exited] [Thread 0x7fffcb7f4700 (LWP 10177) exited] [Thread 0x7fffcbff5700 (LWP 10176) exited] [Thread 0x7fffcc7f6700 (LWP 10175) exited] [Thread 0x7fffccff7700 (LWP 10174) exited] [Thread 0x7fffcd7f8700 (LWP 10173) exited] [Thread 0x7fffd28ff700 (LWP 10170) exited] [Thread 0x7fffd9edd700 (LWP 10169) exited] [Thread 0x7fffd3aff700 (LWP 10168) exited] [Thread 0x7fffd5e93700 (LWP 10166) exited] [Thread 0x7fffe7f3a700 (LWP 10163) exited] [Thread 0x7fffdaedf700 (LWP 10159) exited] [Thread 0x7fffdb6e0700 (LWP 10158) exited] [Thread 0x7fffdd180700 (LWP 10157) exited] [Thread 0x7fffe02f2700 (LWP 10149) exited] [Thread 0x7fffe10fe700 (LWP 10147) exited] [Thread 0x7ffff7fee700 (LWP 10146) exited] [Thread 0x7fffe18ff700 (LWP 10145) exited] [Thread 0x7fffbcebd700 (LWP 10244) exited] [Thread 0x7fffbdefa700 (LWP 10240) exited] [Thread 0x7fffc2060700 (LWP 10236) exited] [Thread 0x7fffadafd700 (LWP 10229) exited] [Thread 0x7fffaeaff700 (LWP 10227) exited] [Thread 0x7fffc06fe700 (LWP 10193) exited] [Thread 0x7fffc75fe700 (LWP 10190) exited] [Thread 0x7fffc8aff700 (LWP 10181) exited] [Thread 0x7fffd20fe700 (LWP 10171) exited] [Thread 0x7fffd6694700 (LWP 10165) exited] [Thread 0x7fffd7bff700 (LWP 10164) exited] [Thread 0x7fffde3ff700 (LWP 10156) exited] [Thread 0x7fffdf6ec700 (LWP 10155) exited] [Thread 0x7fffdf8ed700 (LWP 10154) exited] [Thread 0x7fffdfaee700 (LWP 10153) exited] [Thread 0x7fffdfcef700 (LWP 10152) exited] [Thread 0x7fffdfef0700 (LWP 10151) exited] [Thread 0x7fffe00f1700 (LWP 10150) exited] [Thread 0x7fffe04f3700 (LWP 10148) exited] [Thread 0x7fffe873b700 (LWP 10144) exited] [Thread 0x7ffff7fd7780 (LWP 10120) exited] Program terminated with signal SIGKILL, Killed. The program no longer exists. (gdb) bt full No stack. (gdb) thread apply all backtrace full (gdb) info registers The program has no registers now. (gdb) quit
I also ran a sysprof, dunno how that works, but it's a 22mb file. Not sure where to put it.
Hi reporter, After looking over your stack traces two things got my attention. 1. FoxyProxy settingsDir: /home/gilani/.mozilla/firefox/c022gsga.default/foxyproxy.xml In order to eliminate all the possible causes, can you please retest this without FoxyProxy extension ? You can do this by creating a new Firefox profile (point #7 from https://goo.gl/PNe90E), that will have no extensions installed. You didn't specified anything about testing with new profile in comment 3 and this could be related to your installed extensions. 2. Gtk-Message: Failed to load module "canberra-gtk-module". You may not have that module installed. You can find out more from this page on how to install it. http://www.linuxquestions.org/questions/linux-software-2/gtk-message-failed-to-load-module-canberra-gtk-module-936168/ Related to your "sysprof", you can choose to "Add an attachment" form the button above your bug description. Let me know about the results and if this still occurs after the above steps, I will move this issue as New and assign it to a development team to look over it.
Flags: needinfo?(aminshahgilani)
I ran it again, after having resolved the gtk-canterra issue, and running a new profile. It crashed. The hang happens most frequently on: 1. Loading web.whatsapp.com 2. Opening pictures or multimedia files Less frequently, but often enough, it happens randomly while using web. The hang can be avoided, if during the likely times of the hang, I switch to a different tab, so that the whatsapp web tab loads in the background. When it hangs, the text is oddly rendered, i'll attach a screenshot. Latest trace with a new profile: GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.2) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "x86_64-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...Reading symbols from /usr/lib/debug//usr/lib/firefox/firefox...done. done. (gdb) handle SIG33 pass nostop noprint Signal Stop Print Pass to program Description SIG33 No No Yes Real-time event 33 (gdb) set pagination 0 (gdb) run Starting program: /usr/lib/firefox/firefox [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1". Gtk-Message: Failed to load module "pantheon-filechooser-module" [New Thread 0x7fffe873b700 (LWP 20330)] [Thread 0x7fffe873b700 (LWP 20330) exited] (firefox:20322): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:20322): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:20322): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:20322): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (firefox:20322): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", [New Thread 0x7fffe873b700 (LWP 20332)] [New Thread 0x7fffe14ff700 (LWP 20333)] [New Thread 0x7ffff7fee700 (LWP 20334)] [New Thread 0x7fffe0cfe700 (LWP 20335)] [New Thread 0x7fffe00f3700 (LWP 20336)] [New Thread 0x7fffdfef2700 (LWP 20337)] [New Thread 0x7fffdfcf1700 (LWP 20338)] [New Thread 0x7fffdfaf0700 (LWP 20339)] [New Thread 0x7fffdf8ef700 (LWP 20340)] [New Thread 0x7fffdf6ee700 (LWP 20341)] [New Thread 0x7fffdf4ed700 (LWP 20342)] [New Thread 0x7fffdf2ec700 (LWP 20343)] [New Thread 0x7fffddfff700 (LWP 20344)] [New Thread 0x7fffdd3ff700 (LWP 20345)] [New Thread 0x7fffdbadf700 (LWP 20347)] [New Thread 0x7fffdb2de700 (LWP 20348)] [New Thread 0x7fffdaadd700 (LWP 20349)] [New Thread 0x7fffda2dc700 (LWP 20350)] [New Thread 0x7fffe7f3a700 (LWP 20352)] [New Thread 0x7fffd7fff700 (LWP 20353)] [Thread 0x7fffdaadd700 (LWP 20349) exited] [New Thread 0x7fffdaadd700 (LWP 20354)] [New Thread 0x7fffd6b94700 (LWP 20355)] [New Thread 0x7fffd59ff700 (LWP 20356)] [New Thread 0x7fffd51fe700 (LWP 20357)] [New Thread 0x7fffd42f9700 (LWP 20358)] [New Thread 0x7fffd3af8700 (LWP 20359)] [New Thread 0x7fffd32f7700 (LWP 20360)] [New Thread 0x7fffd2af6700 (LWP 20361)] [New Thread 0x7fffd22f5700 (LWP 20362)] [New Thread 0x7fffd1af4700 (LWP 20363)] [New Thread 0x7fffd12f3700 (LWP 20364)] [New Thread 0x7fffd02ff700 (LWP 20365)] [New Thread 0x7fffcfafe700 (LWP 20366)] [New Thread 0x7fffcefff700 (LWP 20367)] [New Thread 0x7fffce7fe700 (LWP 20368)] [New Thread 0x7fffcddff700 (LWP 20369)] [New Thread 0x7fffcd5fe700 (LWP 20370)] [Thread 0x7fffd51fe700 (LWP 20357) exited] [Thread 0x7fffcddff700 (LWP 20369) exited] [Thread 0x7fffcefff700 (LWP 20367) exited] [Thread 0x7fffce7fe700 (LWP 20368) exited] [New Thread 0x7fffccaff700 (LWP 20371)] [New Thread 0x7fffce7fe700 (LWP 20372)] [New Thread 0x7fffcefff700 (LWP 20373)] [Thread 0x7fffcefff700 (LWP 20373) exited] [Thread 0x7fffcd5fe700 (LWP 20370) exited] [New Thread 0x7fffcefff700 (LWP 20374)] [Thread 0x7fffce7fe700 (LWP 20372) exited] [New Thread 0x7fffce7fe700 (LWP 20375)] [New Thread 0x7fffcb2ff700 (LWP 20376)] [Thread 0x7fffcefff700 (LWP 20374) exited] [New Thread 0x7fffcefff700 (LWP 20377)] [Thread 0x7fffce7fe700 (LWP 20375) exited] [New Thread 0x7fffce7fe700 (LWP 20378)] [Thread 0x7fffcefff700 (LWP 20377) exited] [New Thread 0x7fffcefff700 (LWP 20379)] [New Thread 0x7fffcd5fe700 (LWP 20380)] [Thread 0x7fffcd5fe700 (LWP 20380) exited] [Thread 0x7fffcefff700 (LWP 20379) exited] [New Thread 0x7fffcefff700 (LWP 20381)] [Thread 0x7fffce7fe700 (LWP 20378) exited] [New Thread 0x7fffce7fe700 (LWP 20382)] [Thread 0x7fffcefff700 (LWP 20381) exited] [New Thread 0x7fffcefff700 (LWP 20383)] [Thread 0x7fffce7fe700 (LWP 20382) exited] [New Thread 0x7fffce7fe700 (LWP 20384)] [Thread 0x7fffce7fe700 (LWP 20384) exited] [New Thread 0x7fffce7fe700 (LWP 20385)] [Thread 0x7fffcefff700 (LWP 20383) exited] [New Thread 0x7fffcefff700 (LWP 20386)] [New Thread 0x7fffcd5fe700 (LWP 20387)] [New Thread 0x7fffcddff700 (LWP 20388)] [New Thread 0x7fffd51fe700 (LWP 20389)] [New Thread 0x7fffc7cff700 (LWP 20390)] [New Thread 0x7fffc70f2700 (LWP 20391)] [New Thread 0x7fffc68f1700 (LWP 20392)] [New Thread 0x7fffc60f0700 (LWP 20393)] [New Thread 0x7fffc58ef700 (LWP 20394)] [New Thread 0x7fffc4cff700 (LWP 20395)] [New Thread 0x7fffd844c700 (LWP 20396)] [New Thread 0x7fffc42f8700 (LWP 20397)] [New Thread 0x7fffc37ff700 (LWP 20398)] [Thread 0x7fffc4cff700 (LWP 20395) exited] [New Thread 0x7fffc2ffe700 (LWP 20399)] [New Thread 0x7fffc4cff700 (LWP 20400)] [New Thread 0x7fffc23ff700 (LWP 20401)] [New Thread 0x7fffc1bfe700 (LWP 20402)] [New Thread 0x7fffc13fd700 (LWP 20403)] [Thread 0x7fffc23ff700 (LWP 20401) exited] [Thread 0x7fffc1bfe700 (LWP 20402) exited] [New Thread 0x7fffc23ff700 (LWP 20404)] [Thread 0x7fffce7fe700 (LWP 20385) exited] [New Thread 0x7fffce7fe700 (LWP 20405)] [New Thread 0x7fffc1bfe700 (LWP 20406)] [New Thread 0x7fffbeaff700 (LWP 20407)] [New Thread 0x7fffbe2fe700 (LWP 20408)] [Thread 0x7fffc1bfe700 (LWP 20406) exited] [Thread 0x7fffc23ff700 (LWP 20404) exited] [Thread 0x7fffbeaff700 (LWP 20407) exited] [New Thread 0x7fffbeaff700 (LWP 20409)] [New Thread 0x7fffc23ff700 (LWP 20410)] [New Thread 0x7fffc1bfe700 (LWP 20411)] [New Thread 0x7fffb8bfe700 (LWP 20412)] [New Thread 0x7fffb83fd700 (LWP 20413)] [Thread 0x7fffc23ff700 (LWP 20410) exited] [Thread 0x7fffb8bfe700 (LWP 20412) exited] [New Thread 0x7fffc23ff700 (LWP 20414)] [New Thread 0x7fffb8bfe700 (LWP 20415)] [Thread 0x7fffbe2fe700 (LWP 20408) exited] [Thread 0x7fffb8bfe700 (LWP 20415) exited] [Thread 0x7fffda2dc700 (LWP 20350) exited] [Thread 0x7fffc4cff700 (LWP 20400) exited] [Thread 0x7fffb83fd700 (LWP 20413) exited] [Thread 0x7fffc13fd700 (LWP 20403) exited] [Thread 0x7fffc37ff700 (LWP 20398) exited] [Thread 0x7fffc68f1700 (LWP 20392) exited] [Thread 0x7fffc60f0700 (LWP 20393) exited] [Thread 0x7fffc58ef700 (LWP 20394) exited] [Thread 0x7fffc42f8700 (LWP 20397) exited] [Thread 0x7fffc2ffe700 (LWP 20399) exited] [Thread 0x7fffce7fe700 (LWP 20405) exited] [Thread 0x7fffd844c700 (LWP 20396) exited] [Thread 0x7fffbeaff700 (LWP 20409) exited] [Thread 0x7fffc23ff700 (LWP 20414) exited] [Thread 0x7fffc1bfe700 (LWP 20411) exited] [Thread 0x7fffc70f2700 (LWP 20391) exited] [Thread 0x7fffc7cff700 (LWP 20390) exited] [Thread 0x7fffd51fe700 (LWP 20389) exited] [Thread 0x7fffcddff700 (LWP 20388) exited] [Thread 0x7fffcd5fe700 (LWP 20387) exited] [Thread 0x7fffcefff700 (LWP 20386) exited] [Thread 0x7fffcb2ff700 (LWP 20376) exited] [Thread 0x7fffccaff700 (LWP 20371) exited] [Thread 0x7fffcfafe700 (LWP 20366) exited] [Thread 0x7fffd02ff700 (LWP 20365) exited] [Thread 0x7fffd12f3700 (LWP 20364) exited] [Thread 0x7fffd1af4700 (LWP 20363) exited] [Thread 0x7fffd22f5700 (LWP 20362) exited] [Thread 0x7fffd2af6700 (LWP 20361) exited] [Thread 0x7fffd32f7700 (LWP 20360) exited] [Thread 0x7fffd3af8700 (LWP 20359) exited] [Thread 0x7fffd42f9700 (LWP 20358) exited] [Thread 0x7fffd59ff700 (LWP 20356) exited] [Thread 0x7fffd6b94700 (LWP 20355) exited] [Thread 0x7fffdaadd700 (LWP 20354) exited] [Thread 0x7fffd7fff700 (LWP 20353) exited] [Thread 0x7fffe7f3a700 (LWP 20352) exited] [Thread 0x7fffdb2de700 (LWP 20348) exited] [Thread 0x7fffdbadf700 (LWP 20347) exited] [Thread 0x7fffdd3ff700 (LWP 20345) exited] [Thread 0x7fffddfff700 (LWP 20344) exited] [Thread 0x7fffdf4ed700 (LWP 20342) exited] [Thread 0x7fffdf6ee700 (LWP 20341) exited] [Thread 0x7fffdf8ef700 (LWP 20340) exited] [Thread 0x7fffdfaf0700 (LWP 20339) exited] [Thread 0x7fffdfcf1700 (LWP 20338) exited] [Thread 0x7fffdfef2700 (LWP 20337) exited] [Thread 0x7fffe00f3700 (LWP 20336) exited] [Thread 0x7fffe0cfe700 (LWP 20335) exited] [Thread 0x7ffff7fee700 (LWP 20334) exited] [Thread 0x7fffe14ff700 (LWP 20333) exited] [Thread 0x7fffe873b700 (LWP 20332) exited] [Thread 0x7fffdf2ec700 (LWP 20343) exited] Program terminated with signal SIGKILL, Killed. The program no longer exists. (gdb) bt full4[K No stack. (gdb) thread apply all backtrace full (gdb) info registers The program has no registers now. (gdb) quit
Flags: needinfo?(aminshahgilani)
The text distorts abnormally while the page is stuck. It becomes clear as soon as the hang runs it's course in a minute or three, or five.
I have retried to reproduce this on my end using Ubuntu 12.04 x32 and Ubuntu 14.04 x64 but the web.whatsapp.com website perfectly works for me. Maybe it has something to do with your OS version, I have seen some different behaviors between Linux distributions when it comes to Firefox. However, considering that you can still reproduce this after both the errors mentioned were removed from your last stack trace I am marking this as New. I'm inclining to think that this could be a Core-Widget:Gtk issue since only the Gtk error remains (Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap").
Status: UNCONFIRMED → NEW
Component: Untriaged → Widget: Gtk
Ever confirmed: true
OS: Unspecified → Linux
Product: Firefox → Core
Hardware: Unspecified → x86_64
Fixed the theme engine error as well. I'm on Elementary OS Freya, which is based on 14.04, and the desktop environment is called pantheon, which is why I would discard the file-chooser error, but here's another stacktrace: GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.2) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "x86_64-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...Reading symbols from /usr/lib/debug//usr/lib/firefox/firefox...done. done. (gdb) handle SIG33 pass nostop noprint Signal Stop Print Pass to program Description SIG33 No No Yes Real-time event 33 (gdb) set pagination 0 (gdb) run Starting program: /usr/lib/firefox/firefox [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1". Gtk-Message: Failed to load module "pantheon-filechooser-module" [New Thread 0x7fffe873b700 (LWP 23569)] [Thread 0x7fffe873b700 (LWP 23569) exited] [New Thread 0x7fffe873b700 (LWP 23572)] [New Thread 0x7fffe12ff700 (LWP 23573)] [New Thread 0x7ffff7fee700 (LWP 23574)] [New Thread 0x7fffe0afe700 (LWP 23575)] [New Thread 0x7fffdfef3700 (LWP 23577)] [New Thread 0x7fffdfcf2700 (LWP 23578)] [New Thread 0x7fffdfaf1700 (LWP 23579)] [New Thread 0x7fffdf8f0700 (LWP 23580)] [New Thread 0x7fffdf6ef700 (LWP 23581)] [New Thread 0x7fffdf4ee700 (LWP 23582)] [New Thread 0x7fffdf2ed700 (LWP 23583)] [New Thread 0x7fffdf0ec700 (LWP 23584)] [New Thread 0x7fffdddff700 (LWP 23585)] [New Thread 0x7fffdcfff700 (LWP 23586)] [New Thread 0x7fffdb6df700 (LWP 23587)] [New Thread 0x7fffdaede700 (LWP 23588)] [New Thread 0x7fffda6dd700 (LWP 23589)] [New Thread 0x7fffd9edc700 (LWP 23590)] [Thread 0x7fffda6dd700 (LWP 23589) exited] [New Thread 0x7fffe7f3a700 (LWP 23592)] [New Thread 0x7fffda6dd700 (LWP 23593)] [New Thread 0x7fffd7094700 (LWP 23594)] [New Thread 0x7fffd6893700 (LWP 23595)] [New Thread 0x7fffd56ff700 (LWP 23596)] [New Thread 0x7fffd4efe700 (LWP 23597)] [New Thread 0x7fffd3ff9700 (LWP 23598)] [New Thread 0x7fffd37f8700 (LWP 23599)] [New Thread 0x7fffd2ff7700 (LWP 23600)] [New Thread 0x7fffd27f6700 (LWP 23601)] [New Thread 0x7fffd1ff5700 (LWP 23602)] [New Thread 0x7fffd17f4700 (LWP 23603)] [New Thread 0x7fffd0ff3700 (LWP 23604)] [New Thread 0x7fffcffff700 (LWP 23605)] [New Thread 0x7fffcf7fe700 (LWP 23606)] [New Thread 0x7fffce9ff700 (LWP 23607)] [New Thread 0x7fffcdaff700 (LWP 23608)] [Thread 0x7fffd4efe700 (LWP 23597) exited] [New Thread 0x7fffd4efe700 (LWP 23609)] [Thread 0x7fffcdaff700 (LWP 23608) exited] [New Thread 0x7fffcd2fe700 (LWP 23610)] [Thread 0x7fffd4efe700 (LWP 23609) exited] [New Thread 0x7fffd4efe700 (LWP 23611)] [New Thread 0x7fffcdaff700 (LWP 23612)] [New Thread 0x7fffcabff700 (LWP 23613)] [New Thread 0x7fffca1ff700 (LWP 23614)] [Thread 0x7fffce9ff700 (LWP 23607) exited] [New Thread 0x7fffce9ff700 (LWP 23615)] [New Thread 0x7fffc97ff700 (LWP 23616)] [New Thread 0x7fffc7bff700 (LWP 23617)] [New Thread 0x7fffd96ab700 (LWP 23618)] [New Thread 0x7fffc73ff700 (LWP 23619)] [New Thread 0x7fffc69ff700 (LWP 23620)] [Thread 0x7fffc69ff700 (LWP 23620) exited] [New Thread 0x7fffc61fe700 (LWP 23621)] [New Thread 0x7fffc69ff700 (LWP 23622)] [New Thread 0x7fffc53ff700 (LWP 23623)] [Thread 0x7fffc69ff700 (LWP 23622) exited] [Thread 0x7fffc53ff700 (LWP 23623) exited] [New Thread 0x7fffc53ff700 (LWP 23624)] [New Thread 0x7fffc69ff700 (LWP 23625)] [New Thread 0x7fffc41f2700 (LWP 23626)] [New Thread 0x7fffc39f1700 (LWP 23627)] [New Thread 0x7fffc31f0700 (LWP 23628)] [New Thread 0x7fffc29ef700 (LWP 23629)] [New Thread 0x7fffc21ee700 (LWP 23630)] [New Thread 0x7fffc17ff700 (LWP 23631)] [New Thread 0x7fffc0ffe700 (LWP 23632)] [Thread 0x7fffc0ffe700 (LWP 23632) exited] [Thread 0x7fffc17ff700 (LWP 23631) exited] [New Thread 0x7fffc17ff700 (LWP 23633)] [New Thread 0x7fffc0ffe700 (LWP 23634)] [New Thread 0x7fffbe8ff700 (LWP 23635)] [New Thread 0x7fffbe0fe700 (LWP 23636)] [Thread 0x7fffbe8ff700 (LWP 23635) exited] [Thread 0x7fffbe0fe700 (LWP 23636) exited] [New Thread 0x7fffbe0fe700 (LWP 23637)] [New Thread 0x7fffbe8ff700 (LWP 23638)] [New Thread 0x7fffb89fe700 (LWP 23639)] [New Thread 0x7fffb81fd700 (LWP 23640)] [Thread 0x7fffbe8ff700 (LWP 23638) exited] [Thread 0x7fffb81fd700 (LWP 23640) exited] [Thread 0x7fffd9edc700 (LWP 23590) exited] [New Thread 0x7fffc99fe700 (LWP 23644)] [New Thread 0x7fffc99bd700 (LWP 23645)] [New Thread 0x7fffc997c700 (LWP 23646)] [New Thread 0x7fffc8dba700 (LWP 23648)] [New Thread 0x7fffc8dfb700 (LWP 23647)] [New Thread 0x7fffd8069700 (LWP 23649)] [New Thread 0x7fffd6092700 (LWP 23650)] [New Thread 0x7fffd9edc700 (LWP 23651)] [New Thread 0x7fffbe8ff700 (LWP 23652)] [Thread 0x7fffbe8ff700 (LWP 23652) exited] [Thread 0x7fffc61fe700 (LWP 23621) exited] [New Thread 0x7fffdd19c700 (LWP 23659)] [Thread 0x7fffc73ff700 (LWP 23619) exited] [New Thread 0x7fffc73ff700 (LWP 23661)] [New Thread 0x7fffc61fe700 (LWP 23662)] [Thread 0x7fffc61fe700 (LWP 23662) exited] [Thread 0x7fffc73ff700 (LWP 23661) exited] [Thread 0x7fffd9edc700 (LWP 23651) exited] [Thread 0x7fffd6092700 (LWP 23650) exited] [Thread 0x7fffc8dba700 (LWP 23648) exited] [Thread 0x7fffc8dfb700 (LWP 23647) exited] [Thread 0x7fffc997c700 (LWP 23646) exited] [Thread 0x7fffdd19c700 (LWP 23659) exited] [Thread 0x7fffd8069700 (LWP 23649) exited] [Thread 0x7fffc99bd700 (LWP 23645) exited] [Thread 0x7fffc99fe700 (LWP 23644) exited] [Thread 0x7fffb89fe700 (LWP 23639) exited] [Thread 0x7fffbe0fe700 (LWP 23637) exited] [Thread 0x7fffc0ffe700 (LWP 23634) exited] [Thread 0x7fffc17ff700 (LWP 23633) exited] [Thread 0x7fffc21ee700 (LWP 23630) exited] [Thread 0x7fffc29ef700 (LWP 23629) exited] [Thread 0x7fffc31f0700 (LWP 23628) exited] [Thread 0x7fffc39f1700 (LWP 23627) exited] [Thread 0x7fffc41f2700 (LWP 23626) exited] [Thread 0x7fffc69ff700 (LWP 23625) exited] [Thread 0x7fffc53ff700 (LWP 23624) exited] [Thread 0x7fffd96ab700 (LWP 23618) exited] [Thread 0x7fffc7bff700 (LWP 23617) exited] [Thread 0x7fffc97ff700 (LWP 23616) exited] [Thread 0x7fffce9ff700 (LWP 23615) exited] [Thread 0x7fffca1ff700 (LWP 23614) exited] [Thread 0x7fffcabff700 (LWP 23613) exited] [Thread 0x7fffcdaff700 (LWP 23612) exited] [Thread 0x7fffd4efe700 (LWP 23611) exited] [Thread 0x7fffcd2fe700 (LWP 23610) exited] [Thread 0x7fffcf7fe700 (LWP 23606) exited] [Thread 0x7fffcffff700 (LWP 23605) exited] [Thread 0x7fffd17f4700 (LWP 23603) exited] [Thread 0x7fffd1ff5700 (LWP 23602) exited] [Thread 0x7fffd27f6700 (LWP 23601) exited] [Thread 0x7fffd2ff7700 (LWP 23600) exited] [Thread 0x7fffd37f8700 (LWP 23599) exited] [Thread 0x7fffd3ff9700 (LWP 23598) exited] [Thread 0x7fffd56ff700 (LWP 23596) exited] [Thread 0x7fffd6893700 (LWP 23595) exited] [Thread 0x7fffd7094700 (LWP 23594) exited] [Thread 0x7fffda6dd700 (LWP 23593) exited] [Thread 0x7fffe7f3a700 (LWP 23592) exited] [Thread 0x7fffdaede700 (LWP 23588) exited] [Thread 0x7fffdb6df700 (LWP 23587) exited] [Thread 0x7fffdcfff700 (LWP 23586) exited] [Thread 0x7fffdddff700 (LWP 23585) exited] [Thread 0x7fffdf0ec700 (LWP 23584) exited] [Thread 0x7fffdf2ed700 (LWP 23583) exited] [Thread 0x7fffdf4ee700 (LWP 23582) exited] [Thread 0x7fffdf6ef700 (LWP 23581) exited] [Thread 0x7fffdf8f0700 (LWP 23580) exited] [Thread 0x7fffdfaf1700 (LWP 23579) exited] [Thread 0x7fffdfcf2700 (LWP 23578) exited] [Thread 0x7fffdfef3700 (LWP 23577) exited] [Thread 0x7fffe0afe700 (LWP 23575) exited] [Thread 0x7ffff7fee700 (LWP 23574) exited] [Thread 0x7fffe12ff700 (LWP 23573) exited] [Thread 0x7fffe873b700 (LWP 23572) exited] [Thread 0x7ffff7fd4780 (LWP 23561) exited] Program terminated with signal SIGKILL, Killed. The program no longer exists. (gdb) bt full4 No stack. (gdb) bt full4[K No stack. (gdb) thread apply all backtrace full (gdb) info registers The program has no registers now. (gdb) quit
Is the CPU busy when Firefox freezes? If so, please use 'H' in top to identify the busy thread. After the window manager has sent SIGKILL to the process, there is no process to get a stack. Instead reject the offer to kill the program and use Ctrl+C in gdb to interrupt. Then the process still exists and a stack trace can be collected.
I too have this issue. However, it's a bit less obvious for me. My laptop uses Optimus and using nvidia-prime I'm able to switch between the dGPU (GF 965GTX) and iGPU (Intel HD Graphics 530). When using the dGPU, everything is fine. When using the iGPU, the browser will freeze on web.whatsapp.com. For all other sites I've visited so far, everything is fine. Chromium does open web.whatsapp.com quick and good so it's at least somewhat related to Firefox. I have a lot of plugins, but I also tried with moving my ~/.mozilla out of the way and starting with a new empty profile. Same issue.
Small addition: I monitored the process using 'top'. It seems that the CPU is used a lot when the problem occurs, but not by Firefox: the xorg process is hogging the CPU. Once again, when visiting the same website using Chromium everything is peachy and CPU usage remains low. Seems to have something to do with the way the graphics APIs are used between the two different browsers. If there's any way I can provide additional data to help diagnose this problem, please let me know and I'll do my best to help.
Priority: -- → P2
Whiteboard: tpi:+
platform-rel: --- → ?
Whiteboard: tpi:+ → tpi:+ [platform-rel-Facebook][platform-rel-WhatsappWeb][platform-rel-Telegram]
platform-rel: ? → -
Moving to p3 because no activity for at least 1 year(s). See https://github.com/mozilla/bug-handling/blob/master/policy/triage-bugzilla.md#how-do-you-triage for more information
Priority: P2 → P3
Severity: normal → S3

No activity for years, closing.
Please reopen if this is still impacting you.

Status: NEW → RESOLVED
Closed: 10 years ago → 2 years ago
Resolution: --- → INACTIVE
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