1239105 - notify user when bookmark Sync isn't successful

Status: RESOLVED INACTIVE

(Firefox for Android Graveyard :: General, defect)

Description

[skierpage]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20160106231004

Steps to reproduce:

1. Have a desktop account with > 5000 bookmarks
2. Buy Android tablet
3. Set up Firefox sync
4. Sync now


Actual results:

Settings > Customize > Sync reports "Last synced: x minutes ago"
Your logins have been sync'd (see about:logins), but no bookmarks at all are synced to the local device.

If you're an expert user, you can use `adb logcat` to see

I/FxAccounts(14157): firefox :: CountCheckingServer11RepositorySession :: First sync for bookmarks: 7628 items.
W/FxAccounts(14157): firefox :: CountCheckingServer11RepositorySession :: Too many items to sync safely. Skipping.
I/FxAccounts(14157): firefox :: SynchronizerSession :: Session requested skip. Short-circuiting sync.
I/FxAccounts(14157): firefox :: ServerSyncStage :: Stage bookmarks received -1 and sent -1 records in 0.09 seconds.


Expected results:

 Firefox Sync must tell the poor user that he or she has exceeded this undocumented internal limit! E.g. display
  "Last synced: x minutes ago. Bookmarks were not synced because you have too many bookmarks (NNNN) to sync safely, export them from desktop Firefox and delete some [help link]."

See bug 814331#c8, "When we get a chance, we'll either add a notification or build a better implementation." Neither has been done.

Related bug 1234655 : earlier I was having memory problems on this tablet and the Firefox Sync process was exiting without doing anything, and likewise Firefox reported "Last synced: x minutes ago" without any indication of total failure. I hope Sync error reporting can notify about both problems.

Comment 1

[Nicolas Turcot (:nico@nc)]

Voted for this bug, it is not normal that Sync fails silently.

We've just been helping a user on the French support forums [1], it took a lot of efforts (including installing and setting up ADB for a non expert user) to understand that the 5000 bookmarks was the issue.

Especially as the limit is not 5000 bookmarks but 5000 bookmarks/folders/separators (the concerned user only has ~3500 bookmarks, but the 5000 limit is reached when adding folders and separators).

[1] https://forums.mozfr.org/viewtopic.php?f=32&t=131817

Comment 2

[Firefox Bug Husbandry Bot]

Closing per https://bugzilla.mozilla.org/show_bug.cgi?id=1473195

Contact :susheel if you think this bug should be re-opened