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This bug was filed from the Socorro interface and is report bp-768bd671-95d4-48d2-be25-368972160109. ============================================================= ¡Hola! Filing per request from jya in #media. Crashing Thread (60) Frame Module Signature Source Ø 0 vorbis.acm vorbis.acm@0x1f4f Ø 1 kernel32.dll kernel32.dll@0x1b575 Ø 2 vorbis.acm vorbis.acm@0x15ff Ø 3 winmmbase.dll winmmbase.dll@0x7a1d Ø 4 kernelbase.dll kernelbase.dll@0x26862 Ø 5 msacm32.dll msacm32.dll@0x2793 Ø 6 msacm32.dll msacm32.dll@0x2261 Ø 7 advapi32.dll advapi32.dll@0x17160 Ø 8 kernel32.dll kernel32.dll@0xc798 Ø 9 msacm32.dll msacm32.dll@0x2af8 Ø 10 ntdll.dll ntdll.dll@0x258d3 Ø 11 ntdll.dll ntdll.dll@0x6d019 Ø 12 msacm32.dll msacm32.dll@0x2b70 Ø 13 msacm32.dll msacm32.dll@0x202f Ø 14 ntdll.dll ntdll.dll@0x207d8 Ø 15 kernel32.dll kernel32.dll@0xc829 Ø 16 msacm32.dll msacm32.dll@0x127a7 Ø 17 kernel32.dll kernel32.dll@0x1014d Ø 18 msacm32.dll msacm32.dll@0x126ff Ø 19 msacm32.dll msacm32.dll@0x127bf Ø 20 msacm32.dll msacm32.dll@0x127a7 Ø 21 ntdll.dll ntdll.dll@0x59a97 Ø 22 audioses.dll audioses.dll@0xb230 Ø 23 audioses.dll audioses.dll@0x70c57 Ø 24 kernelbase.dll kernelbase.dll@0x1563e Ø 25 audioses.dll audioses.dll@0xb10f Ø 26 audioses.dll audioses.dll@0x70acf Ø 27 audioses.dll audioses.dll@0xb310 Ø 28 audioses.dll audioses.dll@0xb26f Ø 29 ntdll.dll ntdll.dll@0x258d3 Ø 30 kernelbase.dll kernelbase.dll@0x1bf1f7 Ø 31 kernel32.dll kernel32.dll@0xdb45 Ø 32 msacm32.dll msacm32.dll@0x127bf Ø 33 kernel32.dll kernel32.dll@0xe299 Ø 34 msacm32.dll msacm32.dll@0x127bb Ø 35 msacm32.dll msacm32.dll@0x127bf Ø 36 msacm32.dll msacm32.dll@0x1dee Ø 37 msacm32.dll msacm32.dll@0x15dd Ø 38 msacm32.dll msacm32.dll@0x110b2 Ø 39 winmm.dll winmm.dll@0x63af Ø 40 msacm32.dll msacm32.dll@0x6ae4 Ø 41 msacm32.dll msacm32.dll@0xa7c5 Ø 42 msacm32.drv msacm32.drv@0x230c Ø 43 winmm.dll winmm.dll@0x1bdf Ø 44 winmm.dll winmm.dll@0x1bdf Ø 45 msacm32.drv msacm32.drv@0x3c34 Ø 46 msacm32.drv msacm32.drv@0x3b2f Ø 47 WINMMBASE.dll WINMMBASE.dll@0x7707 Ø 48 ntdll.dll ntdll.dll@0x208f8 Ø 49 winmm.dll winmm.dll@0x6632 Ø 50 winmm.dll winmm.dll@0xf22b Ø 51 winmm.dll winmm.dll@0x194b7 Ø 52 KERNELBASE.dll KERNELBASE.dll@0x266ed Ø 53 winmm.dll winmm.dll@0xf748 Ø 54 winmm.dll winmm.dll@0x201a Ø 55 winmm.dll winmm.dll@0x18fc7 Ø 56 winmm.dll winmm.dll@0x1801f Ø 57 winmm.dll winmm.dll@0x1c3d Ø 58 user32.dll user32.dll@0x11168 Ø 59 combase.dll combase.dll@0x5dedf Ø 60 user32.dll user32.dll@0x11043 Ø 61 winmm.dll winmm.dll@0x1bdf Ø 62 user32.dll user32.dll@0x10c96 Ø 63 winmm.dll winmm.dll@0x1bdf Ø 64 user32.dll user32.dll@0x1cb24 Ø 65 winmm.dll winmm.dll@0x3200 Ø 66 winmm.dll winmm.dll@0x1801f 67 @0x7fffe173ffff Ø 68 kernel32.dll kernel32.dll@0x18101 Ø 69 winmm.dll winmm.dll@0x30ef Ø 70 winmm.dll winmm.dll@0x30ef Ø 71 ntdll.dll ntdll.dll@0x5c2e3 Ø 72 kernel32.dll kernel32.dll@0x180df Ø 73 KERNELBASE.dll KERNELBASE.dll@0xc7c7f More crashes at https://crash-stats.mozilla.com/report/list?product=Firefox&signature=vorbis.acm%400x1f4f ¡Gracias!
¡Hola Ralph! jya suggested to ni? you on this one. ¡Gracias!
So vorbis.acm provides Ogg playback/export support in older windows applications. I found a similar crash report with FLstudio. The Audio Compression Manager interface (https://en.wikipedia.org/wiki/Windows_legacy_audio_components#Audio_Compression_Manager) is deprecated, and I don't understand what's pulling it into our process. Maybe there's a directshow component which wraps them? Flash or another plugin? Without knowing how to block loading, I don't know what to recommend beyond uninstalling vorbis.acm. Based on RtlFreeHeap in a lot of the crashes, it might be a CRT-mismatch with this component.
¡Hola Ralph! Does Firefox have a mechanism to suggest users to "uninstalling vorbis.acm"? Is this a plug-in that can be blacklisted perhaps? https://crash-stats.mozilla.com/signature/?signature=vorbis.acm%400x1f4f shows 6 crashes in the past week in Release, Beta and Nightly. ¡Gracias! Alex
status-firefox48: --- → affected
status-firefox49: --- → affected
status-firefox51: --- → affected
OS: Windows NT → Windows 10
Hardware: Unspecified → x86_64
Not really. We have the decoder doctor which adjusts playback preferences based on what works, but I don't believe it gives user feedback. We can block addons, but it's not clear to me this is just add-on. The stack traces are all different. One is from cubeb in a PluginContainer, another in webrtc code. The only common thing is calling waveOutOpen() or waveInOpen() in the win32 api and subsequently crashing in vorbis.acm. Anthony, how would you suggest we address this?
Flags: needinfo?(giles) → needinfo?(ajones)
Perhaps the issue is an OGG masquerading an MP3 that is being fed to system decoders. If that is the case then we could sniff the MP3 files somehow to ensure they're actually MP3 before feeding them to Direct Show.
Chris - what do you make of this?
Flags: needinfo?(ajones) → needinfo?(cpearce)
All the crashes I've looked at are in vorbis.acm version 0.0.3.6. So we can just add that to our DLL blocklist.
Comment on attachment 8794039 [details] Bug 1239690 - Add vorbis.acm version 0.0.3.6 to the DLL blocklist. https://reviewboard.mozilla.org/r/80620/#review79764
Attachment #8794039 - Flags: review?(aklotz) → review+
Pushed by firstname.lastname@example.org: https://hg.mozilla.org/integration/autoland/rev/dcb05d2949bb Add vorbis.acm version 0.0.3.6 to the DLL blocklist. r=aklotz
Status: NEW → RESOLVED
Last Resolved: a year ago
status-firefox52: --- → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla52
status-firefox46: affected → wontfix
status-firefox48: affected → wontfix
status-firefox49: affected → wontfix
status-firefox50: --- → ?
Comment on attachment 8794039 [details] Bug 1239690 - Add vorbis.acm version 0.0.3.6 to the DLL blocklist. Approval Request Comment [Feature/regressing bug #]: Audio playback [User impact if declined]: Crashes for people who have an old version of a DirectShow Vorbis decoder installed. (That decoder seems to be loading into our process somehow, and injecting itself into the system audio playback code, and crashing when we play audio.) [Describe test coverage new/current, TreeHerder]: We don't use the DirectShow Vorbis decoder in question, so we don't have test coverage for this. [Risks and why]: We're blocking a buggy DLL from loading, and we don't intentionally load this, so this should be low risk. [String/UUID change made/needed]: None.
Comment on attachment 8794039 [details] Bug 1239690 - Add vorbis.acm version 0.0.3.6 to the DLL blocklist. Block listing a dll to avoid crashes, Aurora51+, Beta50+
status-firefox51: affected → fixed
status-firefox50: affected → fixed
Looks like 0.0.3.6 is the only available version, so this crash could reappear again should they ever release a new version. Since this DLL injected in our process doesn't do anything, can we block all versions?
The software is unmaintained, so new versions are unlikely. I'd leave it like it is and update the blocklist later if necessary.
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