Closed Bug 1240034 Opened 9 years ago Closed 6 years ago

[user story] see the CSAT for the community

Categories

(support.mozilla.org :: Knowledge Base Software, task, P2)

Product:
support.mozilla.org
Component:
Knowledge Base Software
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: atopal, Unassigned)

References

Details

User Story

Acceptance Criteria
* Survey for all contributors, contributors defined as
** one reply on a thread where the poster is not the thread starter
** One revision or review for KB/L10n
** One tweet for AoA
* Survey broken down by contribution area
** KB
** L10n
** forum
** AoA
* One metric is reported for overall CSAT
** How satisfied are you as a SUMO contributor, likert scale 0-100%.
* Community health metrics page reports the broken down metrics
** what areas they contributed to
** free form field (results on SG)
* We send the first survey 30 days after the first contribution, and then in 30 days intervals.
* Users can opt out from the email
I as a SUMO staff member want to see the CSAT for the community so I can tell whether we are getting closer or further away from our goal around it. This should be on the KPI dashboard (https://support.mozilla.org/en-US/kpi/dashboard) The acceptance criteria are in the user story field.
Depends on: 1241661
Depends on: 1241662
Depends on: 1241666
Depends on: 1259470
if figure out how CSAT can help measure OKRs we should do this if/when we get dev folks so P2
Priority: -- → P2

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/

Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX
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