1240427 - Import des contact via s'il bloqué

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::Feedback, defect)

Description

[Vincent Valentine]

User-Agent: Mozilla/5.0 (Mobile; rv:45.0) Gecko/45.0 Firefox/45.0

Lors de l'import des contact via la carte sim, le processus s'est bloqué a 45/95. Après un temps d'attente de plus de 15 min, j'ai annulé. Une très grande partie des contacts ont été importés mais il en manque quelque uns.
Tel : ZTEopenC ffos 2.5 spark

Comment 1

[Isabel Rios[:isabel_rios]]

Hello Vincent,
(sorry I reply in English, my French is not that good for writing).
We have seen similar issues in the past when there was a contact in the sim missing some data so it was not possible to import.
To understand if that is the case, could you please provide a log?

Please go to the device Settings -> Developer -> Debugging via USB, select ADB and DevTools. Then scroll down and active RIL Output in ADB. 

Connect your device and once it is detected do: adb logcat | grep "Error" -> log.txt and reproduce the problem. Then attach the log.txt file here.

Thank you!

Comment 2

[Vincent Valentine]

I'm sorry, I don't reproduce that bug because it is not my phone.
But if I can do it, I will.

Comment 3

[Andre Klapper]

Reproduction still needed to get better debug information, hence setting needinfo flag again.

Comment 4

[Andre Klapper]

This task is not actionable but I do not want to set the needinfo flag again against the reporter as the reporter cannot provide the requested information.
Not sure what one is supposed to do in this case, so I will add the "steps-wanted" keyword.

Comment 5

[kskarthik]

fxos is dead