Closed
Bug 1240526
Opened 8 years ago
Closed 8 years ago
cache module failed on windows machine tableau3.metrics.scl3.mozilla.com
Categories
(Infrastructure & Operations :: DCOps, task)
Infrastructure & Operations
DCOps
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: mlankford, Assigned: van)
Details
(Whiteboard: HP Case ID is 4653284646)
7:19 AM <@nagios-scl3> Mon 07:19:39 PST [5057] boa-d1.r302-2.console.scl3.mozilla.com:HP Blade Chassis is WARNING: Blade 11 (TABLEAU3-SCL3, ProLiant BL460c Gen9) status is Degraded (http://m.mozilla.org/HP+Blade+Chassis)
Cannot access via ssh with id or root. More details will be added once accessible MacBook-Pro-38:secrets marlenalankford-28535$ ssh mlankford@boa-d1.r302-2.console.scl3.mozilla.com ssh: connect to host boa-d1.r302-2.console.scl3.mozilla.com port 22: Operation timed out MacBook-Pro-38:secrets marlenalankford-28535$ ssh root@boa-d1.r302-2.console.scl3.mozilla.com ssh: connect to host boa-d1.r302-2.console.scl3.mozilla.com port 22: Operation timed out MacBook-Pro-38:secrets marlenalankford-28535$
Comment 2•8 years ago
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Connect as the mozillaadmin user from the appropriate admin machine. [pradcliffe@admin1a.private.scl3 ~]$ ssh mozillaadmin@boa-d1.r302-2.console.s.mozilla.com The authenticity of host 'boa-d1.r302-2.console.scl3.mozilla.com (10.22.2.206can't be established. DSA key fingerprint is 67:47:9b:65:42:34:a6:17:24:d7:21:a4:71:91:ef:6a. Are you sure you want to continue connecting (yes/no)? yes Warning: Permanently added 'boa-d1.r302-2.console.scl3.mozilla.com,10.22.2.20(DSA) to the list of known hosts. ----------------------------------------------------------------------------- WARNING: This is a private system. Do not attempt to login unless you are an authorized user. Any authorized or unauthorized access and use may be moni- tored and can result in criminal or civil prosecution under applicable law. ----------------------------------------------------------------------------- [pradcliffe@admin1a.private.scl3 ~]$ ssh mozillaadmin@boa-d1.r302-2.console.s.mozilla.com ----------------------------------------------------------------------------- WARNING: This is a private system. Do not attempt to login unless you are an authorized user. Any authorized or unauthorized access and use may be moni- tored and can result in criminal or civil prosecution under applicable law. ----------------------------------------------------------------------------- Firmware Version: 4.22 Built: 06/13/2014 @ 07:29 OA Bay Number: 1 OA Role: Active mozillaadmin@boa-d1.r302-2.console.scl3.mozilla.com's password: HP BladeSystem Onboard Administrator (C) Copyright 2006-2014 Hewlett-Packard Development Company, L.P. Type 'HELP' to display a list of valid commands. Type 'HELP <command>' to display detailed information about a specific comman Type 'HELP HELP' to display more detailed information about the help system. boa102-02d1>
[mlankford@admin1a.private.scl3 ~]$ ssh mozillaadmin@boa-d1.r302-2.console.scl3.mozilla.com ----------------------------------------------------------------------------- WARNING: This is a private system. Do not attempt to login unless you are an authorized user. Any authorized or unauthorized access and use may be moni- tored and can result in criminal or civil prosecution under applicable law. ----------------------------------------------------------------------------- Firmware Version: 4.22 Built: 06/13/2014 @ 07:29 OA Bay Number: 1 OA Role: Active mozillaadmin@boa-d1.r302-2.console.scl3.mozilla.com's password: HP BladeSystem Onboard Administrator (C) Copyright 2006-2014 Hewlett-Packard Development Company, L.P. Type 'HELP' to display a list of valid commands. Type 'HELP <command>' to display detailed information about a specific command. Type 'HELP HELP' to display more detailed information about the help system. No entry for terminal type "xterm-256color"; using dumb terminal settings. boa102-02d1> show server names Bay Server Name Serial Number Status Power UID Partner --- ------------------------------------------------- --------------- -------- ------- --- ------- 1 [Absent] 2 hgweb8.dmz.scl3.mozilla.com MXQ20209JC OK On Off 3 elasticsearch2.webapp.scl3.mozilla.com MXQ2260JMQ OK Off Off 4 elasticsearch4.webapp.scl3.mozilla.com MXQ22615DF OK Off Off 5 backup5.db.scl3.mozilla.com MXQ30101JN OK On Off 6 6 Storage Blade TWT2430075 OK On On 5 7 pgdb2.paas.scl3.mozilla.com MXQ25005Y0 OK Off Off 8 [Absent] 9 [Absent] 10 zlb02.nms.mozilla.org MXQ03806Z3 OK On Off 11 TABLEAU3-SCL3 2M2502025F Degraded On Off ************ 12 [Absent] 13 [Absent] 14 [Absent] 15 [Absent] 16 [Absent] Totals: 8 server blades installed, 5 powered on. boa102-02d1>
Comment 4•8 years ago
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From ilo: Controller on System Board Controller Status OK Serial Number PDZVU0HLM7S1N2 Model HP Smart Array P244br Controller Firmware Version 1.34 Cache Module Status Failed Cache Module Serial Number PDZVU0HLM7S1N2 Cache Module Memory 1048576 KB Encryption Status Not Enabled Encryption ASIC Status OK Encryption Critical Security Parameter NVRAM Status OK
Summary: boa-d1.r302-2.console.scl3.mozilla.com:HP Blade Chassis is WARNING: Blade 11 (TABLEAU3-SCL3, ProLiant BL460c Gen9) status is Degraded → cache module failed on windows machine tableau3.metrics.scl3.mozilla.com
Comment 5•8 years ago
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HP Case ID is 4653284646 HP is shipping replacement parts.
Whiteboard: HP Case ID is 4653284646
Comment 6•8 years ago
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2 parts will be shipped. Part Number: 815984-001 SPS-BATT PACK ENHANCED MegaCell 12W UPS Tracking number: 1ZA7Y0140132148469 For Next Business Day orders, the order can be tracked at: http://wwwapps.ups.com/etracking/tracking.cgi?TypeOfInquiryNumber=T&InquiryNumber1=1ZA7Y0140132148469 For Same Day orders, the order can be tracked at: https://www.upspostsaleslogistics.com/cfw/trackOrder.do?trackNumber=1ZA7Y0140132148469 Part Number: 749800-001 SPS-BD AROC P244br PCIe CNTRL UPS Tracking number: 1ZA7Y0140132148478 For Next Business Day orders, the order can be tracked at: http://wwwapps.ups.com/etracking/tracking.cgi?TypeOfInquiryNumber=T&InquiryNumber1=1ZA7Y0140132148478 For Same Day orders, the order can be tracked at: https://www.upspostsaleslogistics.com/cfw/trackOrder.do?trackNumber=1ZA7Y0140132148478
Assignee | ||
Comment 7•8 years ago
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i believe the pcie controller they sent is bad/DOA after tinkering with it for 30 minutes. i was unable to get the host to boot with it and it kept bypassing the smart array options. i used the original controller but swapped out the cache battery. :vinh informed me it's no longer alerting but please reopen and we'll revisit if issues persist.
Assignee: server-ops-dcops → vle
Status: NEW → RESOLVED
Closed: 8 years ago
QA Contact: cshields
Resolution: --- → FIXED
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Description
•