Closed
Bug 1241497
Opened 9 years ago
Closed 9 years ago
Problem starting session
Categories
(Hello (Loop) :: Client, defect)
Hello (Loop)
Client
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: ianbicking, Unassigned)
Details
Attachments
(1 file)
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248.54 KB,
image/png
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Details |
Browser console
In a recent session I started the session and the conversation window opened, but the video was stuck in a waiting state. Restarting the browser fixed it.
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Reporter | |
Updated•9 years ago
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Whiteboard: [triage]
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Reporter | |
Comment 1•9 years ago
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Note this was with a recent build of the add-on
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Comment 2•9 years ago
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Is the browser console from before you restarted the browser? I think the console is incomplete as far as I can tell, as there doesn't seem to be any of the normal window opening type of messages.
The server logs indicate that you tried to leave the session (which failed as per your console log), but had never tried to join that day.
My only thought is that you had some sort of network glitch meaning you didn't get to join, or potentially a camera issue that prevented joining from happening.
Flags: needinfo?(ianb)
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Reporter | |
Comment 3•9 years ago
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I cleared my console and re-started the room joining process, so this was all the messages from that point forward. There might have been some half-started initialization that wasn't torn down properly? It happened again today in https://hello.firefox.com/SuN5DuKYsEA and also required a restart to function (I didn't capture the console that time).
Flags: needinfo?(ianb)
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Reporter | |
Comment 4•9 years ago
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And yes, I suspect my network is glitchy.
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Reporter | |
Comment 5•9 years ago
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I don't think we have enough information to move forward on this.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → INVALID
Whiteboard: [triage]
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Description
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