Mozilla Server access issue

RESOLVED INCOMPLETE

Status

Infrastructure & Operations
Infrastructure: Other
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: PythianSRC, Assigned: Service Desk)

Tracking

Details

Attachments

(1 attachment)

(Reporter)

Description

2 years ago
Hi Matthew,

I am having issues accessing peach-gw server with my private sshkey. I am getting a permission denied public key error. I was  trying to upload new keys via login.mozilla.com ,but its asking me for a duo authentication pass-code . I had setup MFA using my BlackBerry device,but for some reasons the BlackBerry duo application seems to be broken and it isn't giving me the passcode .I tried reinstalling the same ,but still facing the same issues. I don't see any options under login.mozilla.com url to change the MFA device. Request you to reset my MFA token .

Ldap ID :phatak@pythian.com
Hi, I've reset your BBY 9729. You should be able to enroll with a new device.
Assignee: infra → servicedesk
Status: NEW → ASSIGNED
QA Contact: mpressman → gcanavaggio
(Reporter)

Comment 2

2 years ago
Created attachment 8711408 [details]
mozilla_login issues.jpg
(Reporter)

Comment 3

2 years ago
Hi Guillaume,

For some reasons its still showing me as you are enrolled in duo security not sure why.Could you please reset my MFA once again.
Attaching screenshot for your reference.Sorry for the inconvenience
Bug is almost 6 months old with no activity. Please re-open if it's still an issue.
Status: ASSIGNED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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