Closed Bug 1242393 Opened 8 years ago Closed 8 years ago

crash in base::MessagePumpWin::RunWithDispatcher with Trusteer Rapport

Categories

(Core :: General, defect)

Product:
Core
Component:
General
Version:
44 Branch
Platform:
x86
Windows NT
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED FIXED
Tracking Flags:
Tracking Status
firefox44 + fixed

People

(Reporter: philipp, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash)

Crash Data

[Tracking Requested - why for this release]:

This bug was filed from the Socorro interface and is 
report bp-c0a793a6-b357-464a-92c2-516232160123.
=============================================================
Crashing Thread (21)
Frame 	Module 	Signature 	Source
0 		@0xa464336b 	
1 		@0x7160ffff 	
2 	xul.dll 	base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) 	ipc/chromium/src/base/message_pump_win.cc
3 	xul.dll 	base::MessagePumpWin::Run(base::MessagePump::Delegate*) 	ipc/chromium/src/base/message_pump_win.h
4 	xul.dll 	MessageLoop::RunHandler() 	ipc/chromium/src/base/message_loop.cc
5 	kernelbase.dll 	InitializeCriticalSectionAndSpinCount

the two signatures base::MessagePumpWin::RunWithDispatcher and NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run jumped up yesterday in 44 rc builds a bit and made up 1.5% of crashes.

according to correlation data, those seem to be related to trusteer rapport on the affected systems:

  base::MessagePumpWin::RunWithDispatcher|EXCEPTION_ACCESS_VIOLATION_EXEC (132 crashes)
    100% (132/132) vs.   4% (698/15841) TRF.dll (5.11.29.5)
    100% (132/132) vs.   4% (698/15841) atl80.dll (8.0.50727.762)
    100% (132/132) vs.   4% (698/15841) RapportUtil.dll
         23% (30/132) vs.   1% (182/15841) 3.5.1507.105
         77% (102/132) vs.   3% (516/15841) 3.5.1507.107
    100% (132/132) vs.   4% (699/15841) rooksdol.dll (2.211.0.0)
    100% (132/132) vs.   5% (762/15841) rooksbas.dll
          0% (0/132) vs.   0% (1/15841) 2.106.0.0
          0% (0/132) vs.   0% (1/15841) 2.107.0.0
        100% (132/132) vs.   5% (760/15841) 2.143.0.0
     99% (131/132) vs.   5% (714/15841) riched20.dll
          0% (0/132) vs.   0% (1/15841) 5.30.23.1221
          0% (0/132) vs.   0% (1/15841) 5.31.23.1228
          4% (5/132) vs.   0% (39/15841) 5.31.23.1229
         63% (83/132) vs.   3% (446/15841) 5.31.23.1230
         33% (43/132) vs.   1% (227/15841) 5.31.23.1231
     96% (127/132) vs.   4% (668/15841) RapportGP.DLL
         21% (28/132) vs.   1% (177/15841) 3.5.1507.105
         75% (99/132) vs.   3% (491/15841) 3.5.1507.107
     96% (127/132) vs.   4% (668/15841) RapportTanzanEx440.DLL
         21% (28/132) vs.   1% (177/15841) 3.5.1507.105
         75% (99/132) vs.   3% (491/15841) 3.5.1507.107

  NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run|EXCEPTION_ACCESS_VIOLATION_EXEC (98 crashes)
    100% (98/98) vs.   4% (698/15841) TRF.dll (5.11.29.5)
    100% (98/98) vs.   4% (698/15841) atl80.dll (8.0.50727.762)
    100% (98/98) vs.   4% (698/15841) RapportUtil.dll
         33% (32/98) vs.   1% (182/15841) 3.5.1507.105
         67% (66/98) vs.   3% (516/15841) 3.5.1507.107
    100% (98/98) vs.   4% (699/15841) rooksdol.dll (2.211.0.0)
    100% (98/98) vs.   5% (762/15841) rooksbas.dll
          0% (0/98) vs.   0% (1/15841) 2.106.0.0
          0% (0/98) vs.   0% (1/15841) 2.107.0.0
        100% (98/98) vs.   5% (760/15841) 2.143.0.0
     99% (97/98) vs.   5% (714/15841) riched20.dll
          0% (0/98) vs.   0% (1/15841) 5.30.23.1221
          0% (0/98) vs.   0% (1/15841) 5.31.23.1228
          7% (7/98) vs.   0% (39/15841) 5.31.23.1229
         60% (59/98) vs.   3% (446/15841) 5.31.23.1230
         32% (31/98) vs.   1% (227/15841) 5.31.23.1231
     94% (92/98) vs.   4% (668/15841) RapportGP.DLL
         33% (32/98) vs.   1% (177/15841) 3.5.1507.105
         61% (60/98) vs.   3% (491/15841) 3.5.1507.107
     94% (92/98) vs.   4% (668/15841) RapportTanzanEx440.DLL
         33% (32/98) vs.   1% (177/15841) 3.5.1507.105
         61% (60/98) vs.   3% (491/15841) 3.5.1507.107
Crash Signature: [@ base::MessagePumpWin::RunWithDispatcher] [@ NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run] → [@ base::MessagePumpWin::RunWithDispatcher] [@ NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run] [@ mozilla::ipc::MessagePump::Run]
can we do some outreach to ibm here as well - to get it on their radar at least?
Flags: needinfo?(sledru)
Crash Signature: [@ base::MessagePumpWin::RunWithDispatcher] [@ NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run] [@ mozilla::ipc::MessagePump::Run] → [@ base::MessagePumpWin::RunWithDispatcher] [@ NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run] [@ mozilla::ipc::MessagePump::Run] [@ base::MessagePumpForUI::DoRunLoop]
The bug 1235257 signatures are spiking as well.
They said "We released an update yesterday that should resolved most of the cases in FF44."
I asked for a confirmation that this bug is fixed too.
Flags: needinfo?(sledru)
Philipp mentioned in #crashkill this morning that he can see the trusteer crashes going down in volume. Let's hope that the trend continues and trusteer related crashes are gone for Fx44.
due to the recent development in crash stats i'm going to mark this issue as fixed by trusteer's update:
https://crash-stats.mozilla.com/signature/?date=%3E2016-01-15&signature=nsAppShell%3A%3AProcessNextNativeEvent#graphs
Status: NEW → RESOLVED
Closed: 8 years ago
status-firefox44: affected → fixed
Resolution: --- → FIXED
See Also: → 1303531
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