Closed
Bug 1242933
Opened 8 years ago
Closed 8 years ago
crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | CSCardSubcontext::WaitForAvailable | CSCardSubcontext::ReleaseContext caused by wdpkcs.dll - Watchdata's PKI
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: wsmwk, Unassigned)
Details
(Keywords: crash, topcrash-thunderbird)
Crash Data
#21 crash for 38.5.1. All crashes are MS Windows estimate 10-20% of crashes are from users in Brazil (have ".br" in email address) A few crashes have mentioned password. but most have significant uptime. most users who have supplied email addresses crash multiple times per week. for example these users: bp-ac115d8a-9578-408b-b7e7-2a0562160122 bp-3f80bafa-bcf7-4128-b4c8-c82842160106 bp-755a2cc5-e156-4424-94e8-775682160118 (only 74sec uptime) bp-c3fdaff0-5c41-4aec-917f-1f1e72160118
Comment 1•8 years ago
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I'm very confused by the signature with CSCardSubcontext as I cannot find this string in our code at all. Otherwise it looks like our generic timeout crash at shutdown.
Comment 2•8 years ago
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(In reply to Kent James (:rkent) from comment #1) > I'm very confused by the signature with CSCardSubcontext as I cannot find > this string in our code at all. Otherwise it looks like our generic timeout > crash at shutdown. Maybe, user uses smart card via NSS. Same hang occurs on Firefox too (ex. bp-82996a49-aab0-4706-be91-6bf2a2160120). This isn't thunderbird issue.
Comment 3•8 years ago
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This issue will be wdpkcs.dll. wdpkcs.dll seems to be Watchdata's PKI.
Comment 4•8 years ago
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I assume then we should list this as invalid.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
Reporter | ||
Comment 5•8 years ago
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(In reply to Makoto Kato [:m_kato] from comment #3) > This issue will be wdpkcs.dll. wdpkcs.dll seems to be Watchdata's PKI. sadly, this is still a topcrash - #12 for 45.2.0. And that's only win8-10**, without version 7. Unclear if the problem occurs for win7. **Windows 10 566 77.9% Windows 8.1 131 18.0% Windows 8 30 4.1% Other signatures - both low rate shutdownhang | NtWaitForAlertByThreadId | RtlpWaitOnAddressWithTimeout | RtlpWaitOnAddress | RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | RtlEnterCriticalSection | RedirectionContextRelease shutdownhang | RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | ntdll.dll@0x1dc64
Summary: crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | CSCardSubcontext::WaitForAvailable | CSCardSubcontext::ReleaseContext → crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | CSCardSubcontext::WaitForAvailable | CSCardSubcontext::ReleaseContext caused by wdpkcs.dll - Watchdata's PKI
Reporter | ||
Comment 6•8 years ago
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Another signature shutdownhang | CSCardSubcontext::WaitForAvailable | CSCardSubcontext::ReleaseContext bp-34bb3f1c-9965-4741-bc6c-275e52161111 50.0b3
Crash Signature: [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | CSCardSubcontext::WaitForAvailable | CSCardSubcontext::ReleaseContext] → [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | CSCardSubcontext::WaitForAvailable | CSCardSubcontext::ReleaseContext]
[@ shutdownhang | CSCardSubcontext::WaitForAvailable | CSCardSubcontext::ReleaseContext]
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Description
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