1243292 - I experience frequent loss of bookmarks and bookmark folders.

Status: RESOLVED WORKSFORME

(Firefox :: Bookmarks & History, defect)

Description

[Johnny]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20160105164030

Steps to reproduce:

I'm not certain what is causing this problem. It simply recurs frequently and randomly.


Actual results:

Without any action on my part, I have lost bookmarks and entire folders of bookmarks, forcing me to restore my bookmarks from earlier history.

Comment 1

[Loic]

Try to reset your current profile to keep only your data:
https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems

Comment 2

[Marco Bonardo [:mak]]

You may try to fix the database with my add-on https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

Is there any special thing about how you use your profile? Like do you have it on a network share or such?
Do you have corruption in other software as well or suffer of frequent crashes?
We should not exclude there may be a problem with your RAM or your hard drive... But let's start with the easier things first.

Comment 3

[Johnny]

I have applied the reset as suggested. I will see if that helps. Thanks for the help!

My profile is not shared across any networks, but it is synced with other devices - my iPhone and iPad. I haven't had a crash in over two years, and the causes for that episode were handled at the time. Thanks for your interest!

Comment 4

[Scott Macpherson]

(In reply to Johnny from comment #3)
> I have applied the reset as suggested. I will see if that helps.
Were you able to resolve this issue?

Comment 5

[Johnny]

The reset procedure has corrected the problem. I have not experienced a loss of bookmarks or folders since performing the reset a couple of months ago.

Comment 6

[Loic]

Reopen the bug report if the issue is back.