1244065 - "Could not connect to page" message is displayed at a first "sign in" page load attempt

Status: NEW

(Firefox for iOS :: General, defect)

Description

[u549602]

Device: Apple iPad Air 2
Firmware: 9.2(13C75)
Build version: 2.0(4) 

Steps to reproduce:

1. Install Firefox and perform a first launch action
2. Go to settings - Sign in

Actual result: 
The sing in page loads and after a few seconds "could not load this page" message is displayed

Please note that after a while (4-5 seconds) the sign in page is loaded
For further details please check : https://www.youtube.com/watch?v=5JwlopLj_NE&feature=youtu.be

This issue is intermittent, i could reproduce it 3 out of 5 tryes
Could not reproduce on release version 1.4(1405) nor on a iPhone 6 Plus (fw 9.1(13B143)) using both mentioned firefox versions

Comment 1

[Aaron Train [:aaronmt]]

Works for me, same device - residential WiFI. Sounds like 

This is the sign-in endpoint URL you are accessing: (1.4)https://stable.dev.lcip.org/signin?service=sync&context=fx_ios_v1

and 2.0b4: https://latest.dev.lcip.org/signin?service=sync&context=fx_ios_v1

See if you can access that in a browser on your office network.

Comment 2

[u549602]

Hi Aaron,

Yes this seems to be a connectivity issue, when the wifi signal is not strong the connection error is triggered. This message might be triggered to soon. In my opinion, an error should be triggered after a minimum of three failed connection attempts. 
Please note that the error is triggered if the wifi is low, not disconnected.

Comment 3

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Would be nice to have some more info or a Try Again button on the error page.

Comment 4

[mustafaanabtawi]

I have the same problem but it remains on the error message, it happened after I restored my
iPhone 5
iOS 10.4
Firefox 15.0 (12649)

Comment 5

[mustafaanabtawi]

(In reply to mustafaanabtawi from comment #4)

I have the same problem but it remains on the error message, it happened after I restored my
iPhone 5
iOS 10.4
Firefox 15.0 (12649)

Correction: Firefox 14.0 (12649)