Open
Bug 1246853
Opened 8 years ago
Updated 2 years ago
Thunderbird Identities/Aliases disappear from prefs
Categories
(Thunderbird :: Account Manager, defect)
Tracking
(Not tracked)
UNCONFIRMED
People
(Reporter: bugzilla-inbox, Unassigned)
Details
(Keywords: dataloss)
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.103 Safari/537.36 Steps to reproduce: 1 - Having about 70 - 80 email address aliases under two accounts 2 - Use (write/reply) to alias email addresses Actual results: - alias email addresses disappear and need to be entered again - upon reply to an email received to an alias address, where the alias has disappeared the default address for the account appears instead of the alias address Expected results: alias email addresses should stay and not needing reentering to stay functional
Reporter | ||
Updated•8 years ago
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Comment 1•8 years ago
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what exactly do you mean by alias? Do you mean a contact's nickname in the addressbook? Or do you mean in account identity?
Flags: needinfo?(bugzilla-inbox)
Priority: P3 → --
Reporter | ||
Comment 2•8 years ago
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There is a file prefs.js which contains entries like that: user_pref("mail.identity.id1.useremail", "nowhere@somedomain.com"); When I add an alias, it is added to this file. I am observing this file since yesterday and have not observed a loss yet. I grep with userema on prefs.js and compare the result from previous grep. The aliases which have been functional (receive/send emails) disappear and need to be reentered. This is happening consistently for for quite a while across several THB upgrades.
Flags: needinfo?(bugzilla-inbox)
Comment 3•8 years ago
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How many identities do you have under each account?
Summary: Thunderbird Aliases disappear → Thunderbird Identities/Aliases disappear from prefs
Reporter | ||
Comment 4•8 years ago
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40 and 32 email addressed, increasing - added one, then diff, no loss at this one Not sure what could be causing it - I run this Remove Duplicates plugin or whatever it is called. Just checked it, before/after - run 7 - inconclusive As it looks it's data loss without warning/error message...
Updated•8 years ago
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Component: Untriaged → Account Manager
The Remove Duplicates addon should only remove messages, not identities. When a "mail.identity.idX.useremail" pref is lost, is X reused again for a new identity when you add one? Or is always a new unique number generated?
Reporter | ||
Comment 6•8 years ago
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I started following and dealing with this issue a couple of days ago after I got fed up having to add again and again removed but existing and working alias. Since observing it, I have not yet seen a missing case when comparing the "mail.identity.idX.useremail" occurrences before and after running THB. I am on iteration 11 right now and keep doing it until it shows up and then maybe get some idea about the context when it could happen. Once I have a missing case, I'll post it here. I cannot say anything about the frequency since I notice it only when I answer an email with an identity. My subjective impression is that the entities which go missing are "older" i. e. not used for a longer time.
Reporter | ||
Comment 7•8 years ago
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Update on this: I encountered another missing identity alias but it got missing before my closer observation, here are the data: 179 emails received 41 emails sent under this alias-identity last email sent under this alias-identity: Dec. 14, 2015, discovered missing: Feb. 11, 2016
Updated•2 years ago
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Severity: normal → S3
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Description
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