1246937 - Some event tracking is missing on new AAQ flow

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Kadir Topal [:atopal]]

It looks like we are missing events on the AAQ flow (see bug 1193448)

user clicks on one of the suggested articles      (suggested article selected)
user is already logged-in upon loading the page   (preregistered)

And it looks like the error messages event tracking was erroneously implemented. While it’s good to know about internal server errors etc, occurring on submit, this is meant to detect how often the submit fails, because people get the requirements for usernames, email addresses, etc wrong. For some reason only 60% of submitted questions are eventually posted.


* submit fails due to missing or incorrect data (submit failed) 
** possible error labels:
*** no product selected, no topic selected, insufficient title input, insufficient content input
** for authentication errors, the error message is used as the label (e.g. username not available, password must include a number, etc)

Comment 1

[Osmose [:osmose, :mkelly]]

This has been deployed to production.