When adding new email account, on the last step, it's impossible to click on "Finish"



Account Manager
2 years ago
2 years ago


(Reporter: Fab, Unassigned)


38 Branch

Firefox Tracking Flags

(Not tracked)



(1 attachment)

163.20 KB, image/jpeg


2 years ago
Created attachment 8717906 [details]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.103 Safari/537.36

Steps to reproduce:

- Create a new mail account
- Enter my Name and Lastname, my e-mail address, and my password.
- Click on "Next"/"Suivant", Thunderbird is searching the good configuration for my "Gandi Address"
- I set POP3
- Click on "Finish"/"Terminer"

Actual results:

When I click on "Finish"/"Terminer button, it say :
- "Password valid!" / "Mot de passe valid!"
And nothing happen, the button stays in "unclickable" mode.

When i click on "Cancel"/"Annuler", and i want to retry to configure the address, at the final step Thunderbird says : "This server already exists"

PS : What did I try :
- Uninstall / Install Thunderbird
- Configure another mail address (a different one, with different server, like Gmail, Hotmail etc..)
- Remove all Thunderbird files...

Expected results:

When i click on the "Finish"/"Terminer" button, nothing happen.
Normally the windows should close and show all my mails, but no, the windows doesn't want to close.


2 years ago
Group: mail-core-security

Comment 1

2 years ago

Comment 2

2 years ago
(In reply to Fab from comment #0)
> - Remove all Thunderbird files...

Please note: Bugzilla is NOT a support forum. It is a tracking system for bugs in Mozilla products.

In general, people can create new accounts with Thunderbird. We don't know what is special about your case.

Did you remove the entire profile? What does "remove all Thunderbird files" mean?

You could try starting Thunderbird with the -p (-profilemanager) option and create a new profile.

Comment 3

2 years ago
Please reply to questions in comment 1.
And, are  you still seeing this?

(In reply to Jorg K (GMT+2) from comment #2)
> ...
> Please note: Bugzilla is NOT a support forum. It is a tracking system for
> bugs in Mozilla products.

Putting in component sometimes helps by getting more eyes, even if report is unconfirmed or possible support issue.
Component: Untriaged → Account Manager
Flags: needinfo?(fabien)
Whiteboard: [closeme 2016-05-01]

Comment 4

2 years ago
Fab, you can get support at https://support.mozilla.org/products/thunderbird
Last Resolved: 2 years ago
Flags: needinfo?(fabien)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-05-01]
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