1247391 - [Persona] Unable to verify Persona login using Firefox Browser

Status: RESOLVED FIXED

(Cloud Services :: Server: Identity, defect)

Description

[Liz Compton [:liz]]

Attachment: personapic.PNG

Firefox 44.0.1 fails - Error message when trying to log into either air.mozilla.org or moderator tool. This works using Chrome.

Attached is a screenshot of the error console. We tried turning tracking protection off but that didn't seem to fix the issue.

Comment 1

[Liz Compton [:liz]]

Attachment: Can't Verify message.PNG

Here's a screenshot of the error message

Comment 2

[Liz Compton [:liz]]

I just discovered that I get the same can't verify message on mozillians.org.

Comment 3

[Liz Compton [:liz]]

Hi. I'm still having this problem. I can't log into Air Mozilla, the Moderator Tool, or mozillians.org using Firefox, so it seems like a Persona related issue. I can log into all 3 services in Chrome. It seems unlikely I'm the only one. If someone could figure out what's going on, I'd really appreciate it. Thanks.

Comment 4

[Ryan Kelly [:rfkelly]]

I'm not able to repro on latest Firefox release, so I wonder if it's something specific to your profile.  :loz, can you please check whether you're able to login using a fresh Firefox profile?

Comment 5

[Liz Compton [:liz]]

Thanks. Yes, I can log in with a new profile. How can I figure out what in my regular profile is causing the problem?

Comment 6

[Ryan Kelly [:rfkelly]]

My first guess would be a problem with localStorage or cookies.  If you visit https://login.persona.org and open the debug javascript console, can you type in "localStorage" and successfully view the data that it's storing in your profile?

Comment 7

[Liz Compton [:liz]]

Hi Ryan. I'm not very familiar with using a debugger. I went to https://login.persona.org and then to Tools => Web Developer => Debugger. Was that the right thing to do? A section popped up at the bottom with a lot of HTML code (at least I think that's what it is). I put localStorage in the search box, but that didn't seem to change the code that was displayed. Am I doing something wrong? Thanks.

Comment 8

[Ryan Kelly [:rfkelly]]

Attachment: Screen Shot 2016-04-01 at 09.54.58.png

Sorry, I should have been more precise:

* Visit https://login.persona.org
* Open Tools => Web Developer => Web Console
* Select the "Console" tab if it's not selected by default
* Type "localStorage" into the prompt there and hit enter

For me it looks like the attached screenshot.

Comment 9

[Liz Compton [:liz]]

Thanks. Here's what showed up:

Storage { storageCheck: "true", returnTo: "null", usersComputer: "{"1163407":{"state":"confirmed","up…", emailToUserID: "{"[e-mail]":1163407,"li…", main_site: "{}", siteInfo: "{}", stagedOnBehalfOf: "null", interaction_data: "{}", emails: "{}", managePage: "{}" }

Comment 10

[Ryan Kelly [:rfkelly]]

Thanks, that looks like it was able to access the storage correctly.  I'm unfortunately short on other things to suggest.  Two more general things you could try:

* Start in "Safe Mode" to see if it's bad interaction with some addon or similar [1]
* Do a profile refresh to clear out any weird state that's in the profile [2]

[1] https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
[2] https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Comment 11

[Liz Compton [:liz]]

In case this comes up with anyone else, the way I was able to fix the problem was to change, under Privacy Preferences, "Accept third-party cookies" from "Never" to "From Visited."

Comment 12

[Ryan Kelly [:rfkelly]]

Thanks Liz, I will try to remember this if similar problems come up again in the future.