Firefox appcrash when opening links from outside firefox




2 years ago
2 years ago


(Reporter: Jonas Hagelder, Unassigned)



44 Branch

Firefox Tracking Flags

(Not tracked)




2 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
Build ID: 20160205155049

Steps to reproduce:

Clicking, opening http(s):// links from Outlook, Microsoft Word or possibly anywhere outside Firefox.

Actual results:

Sometimes crashes.
Might be related to (I think buggy) behavior that started about same time as the crash (v.44) as every link I open, new process is created but in reality the link opens in existing Firefox new tab not new window. When I close that tab, the process still remains. Every process is about 10MB and when opening a lot of links this might also start to be a problem. I can force kill those processes without any effect on the newly opened tabs or Firefox in general.

Still, crash appears to sometimes happen even after Firefox restart and first link opening.

This behavior - particular crash and also ghost processes, started after FF 44 update.

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	firefox.exe
  Application Version:
  Application Timestamp:	56b54c20
  Fault Module Name:	ntdll.dll
  Fault Module Version:	6.1.7601.19018
  Fault Module Timestamp:	5609fe30
  Exception Code:	c0000005
  Exception Offset:	0002e389
  OS Version:	6.1.7601.
  Locale ID:	1061
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Expected results:

Should have opened link.

Comment 1

2 years ago
Could you provide a crash ID?
Severity: normal → critical
Flags: needinfo?(helmetor)
Keywords: crash

Comment 2

2 years ago
(In reply to YF (Yang) from comment #1)
> Could you provide a crash ID?

For some reason there is no recent crash report, Crash Reporter window does not even appear. I doublechecked that I don't accidentally have Environment var MOZ_CRASHREPORTER_DISABLE - no such variable is set.
For additional info, when particular appcrash appears, the whole Firefox does not always freeze, but when if will I must kill all firefox.exe proceses from task manager before I can reopen Firefox.
Flags: needinfo?(helmetor)

Comment 3

2 years ago
Just found out there is update 44.0.2 (I had 44.0.1, no autoupdate) and after update there is no crash yet.
The ghost processes problem has also disappeared.
Last Resolved: 2 years ago
Resolution: --- → WORKSFORME
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