Facebook logon not remembered in FF on OS X 10.10.5




2 years ago
2 years ago


(Reporter: William Dorsey, Unassigned)


44 Branch

Firefox Tracking Flags

(Not tracked)




2 years ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:44.0) Gecko/20100101 Firefox/44.0
Build ID: 20160210153822

Steps to reproduce:

"Facebook can't remember FF on OS X 10.10.5"

Even though it reads as a Facebook problem, I think it is related to the fact that FF does not remember Facebook login from one session to the next.

Actual results:

Open FF. Browser bar to facebook.com. Have to logon.

The moment I logon I get an alert in FB in Safari or Chrome that FB was just logged into from Mozilla Firefox. I confirm that it was me. It says thank you, do you want to save the browser, I click yes, but once I quit FF and re-open it and FB, the same two things are necessary.

Expected results:

It should remember me and log me on automatically.

Comment 1

2 years ago
Could you test with a fresh profile, please.

Same issue?
Component: Untriaged → Password Manager
Flags: needinfo?(whldorsey)
Product: Firefox → Toolkit
It sounds like this is session related, not password manager. Perhaps you're running in permanent private browsing mode? Do you have "custom" settings for Privacy preferences enabled?
Component: Password Manager → Untriaged
Product: Toolkit → Firefox

Comment 3

2 years ago
(In reply to Matthew N. [:MattN] (behind on bugmail) from comment #2)
> It sounds like this is session related, not password manager. Perhaps you're
> running in permanent private browsing mode? Do you have "custom" settings
> for Privacy preferences enabled?

No, nothing special, just regular use.
Flags: needinfo?(whldorsey)

Comment 4

2 years ago
(In reply to Loic from comment #1)
> Could you test with a fresh profile, please.
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles
> Same issue?

Sorry, I teach 5 classes to first-in-family to college students and because of the time to do all the add-ons, menu bar links, etc. kept me from doing this.

I have now, however, created a second profile. I would like to import all of that from the default but do not know if that would defeat the thing you want to see with a new profile.

Should I re-construct the links and all that I have in default, or just import them?

Comment 5

2 years ago
I created the second profile and tested all three anomalous problems (FB login not being remembered, EMAILTHIS not retaining login, and Facebook itself not remembering Firefox as an OK login) and all seem to be solved with this new profile.

I had several other things — add-ons, bookmark bar items — that I tried importing from the old profile, but the older problems returned.

Am I going to have to go back and forth between profiles, copying URLs then pasting them into the new profile, or is there a way to selectively bring old elements forward?

Comment 6

2 years ago
Maybe you can try to use "Forget About This Site" to delete all the data related to Facebook.

Of course, before that, save somewhere your password for Facebook. Then forget it and reconnect it to save your pssword again in the password manager.

Comment 7

2 years ago
NB: https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems
Reset Firefox keeps only your private data, it could be useful to fix some issues with your current profile.

Comment 8

2 years ago
Returning with FF 45 FB's login HAS been remembered, meaning they are filled in so all I have to do is click OK, LogIn or whatever the button is.

But FB still does not remember the browser when I do log in, despite saying, last time, that it would.

FB remembers when I log on from the professor's computer in all of my classrooms and also when I log in from the computer in my office (all Windows (7) OS), but does not remember FF on my Mac Pro at home, the same machine it's open on in Safari. I simply open FF, log on, then jump back to Safari to reassure FB that it was me.

Comment 9

2 years ago
If it's fixed with a new profile, reset your current profile, that's all.
Last Resolved: 2 years ago
Resolution: --- → WORKSFORME

Comment 10

2 years ago
I do not know what it means to "re-set" my "current profile." I can not find any discussion about re-setting the profile. 

I find a LOT of information about re-setting Firefox, but that does not sound like the same thing.

And, as I reported a couple of days ago, one problem was solved with FF45 (Facebook login data is entered when I go to it). 

The others actually compounded with the fresh profile so I went back to the long-standing one.

Comment 12

2 years ago
Re --- Comment #11 from Loic <epinal99-bugzilla2@yahoo.fr> 2016-03-22 06:26:42 PDT ---
Follow https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems

I assume that this is telling me that resetting FF is the same as re-setting profile. 

Thank you.
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