1254001 - [WinXP] YouTube skips with Firefox using WiFi. Internet Explorer 8 is OK on same laptop.

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: Playback, defect, P5)

Description

[churchatridgecrestcaus]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:44.0) Gecko/20100101 Firefox/44.0
Build ID: 20160210153822

Steps to reproduce:

Click on for example:
https://www.youtube.com/watch?v=a23945btJYw


Actual results:

Plays, but skips.

As I say, IE8 is OK on same laptop.



Expected results:

Plays without skipping.

Had this problem before, but later Firefox version a few days later cured.

Comment 1

[Chris Peterson [:cpeterson]]

Can you please share your Firefox Troubleshooting Information (about:support)? Here are instructions:

https://support.mozilla.org/kb/use-troubleshooting-information-page-fix-firefox

Also, can you please test Firefox Nightly? We have recently improved the performance of VP9 video:

https://nightly.mozilla.org/

Comment 2

[churchatridgecrestcaus]

Greetings Mr. Peterson,
 
In regard to your messge 3-7-2016:
Do not find anything relevant in "Troubleshooting-information".
Not understand why referred to "nightly.mozilla" since I am not a developer.
 
As to original bug:
    Firefox 45 no better.
     It may be significant that OK until go to "full screen", 
        but problem continues when exit full screen.

Comment 3

[Chris Peterson [:cpeterson]]

Here is the about:support information from Steve, the bug reporter:


Application Basics
------------------

Name: Firefox
Version: 45.0
Build ID: 20160303134406
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Firefox/45.0
Multiprocess Windows: 0/2 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Firefox Hello Beta
Version: 0.1
Enabled: true
ID: [e-mail]

Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}

Graphics
--------

Adapter Description: ATI Radeon Xpress 1150
Adapter Drivers: ati2dvag
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
Device ID: 0x5974
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 10-11-2006
Driver Version: 8.31.0.0
GPU #2 Active: false
GPU Accelerated Windows: 0/2 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
Subsys ID: 022a1028
Supports Hardware H264 Decoding: No; Failed to create H264 decoder
Vendor ID: 0x1002
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.folderList: 0
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160303134406
browser.startup.homepage_override.buildID: 20160303134406
browser.startup.homepage_override.mstone: 45.0
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 45.0
gfx.crash-guard.d3d11layers.appVersion: 45.0
gfx.crash-guard.d3d11layers.deviceID: 0x5974
gfx.crash-guard.d3d11layers.driverVersion: 8.31.0.0
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: false
gfx.crash-guard.status.d3d11layers: 2
media.gmp-gmpopenh264.abi: x86-msvc-x86
media.gmp-gmpopenh264.lastUpdate: 1455603252
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160303134406
media.gmp-manager.lastCheck: 1457498856
media.hardware-video-decoding.failed: true
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1457422729
places.history.expiration.transient_current_max_pages: 23436
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_Fax.print_bgcolor: false
print.printer_Fax.print_bgimages: false
print.printer_Fax.print_duplex: -437918235
print.printer_Fax.print_edge_bottom: 0
print.printer_Fax.print_edge_left: 0
print.printer_Fax.print_edge_right: 0
print.printer_Fax.print_edge_top: 0
print.printer_Fax.print_evenpages: true
print.printer_Fax.print_footercenter:
print.printer_Fax.print_footerleft: &PT
print.printer_Fax.print_footerright: &D
print.printer_Fax.print_headercenter:
print.printer_Fax.print_headerleft: &T
print.printer_Fax.print_headerright: &U
print.printer_Fax.print_in_color: true
print.printer_Fax.print_margin_bottom: 0.5
print.printer_Fax.print_margin_left: 0.5
print.printer_Fax.print_margin_right: 0.5
print.printer_Fax.print_margin_top: 0.5
print.printer_Fax.print_oddpages: true
print.printer_Fax.print_orientation: 0
print.printer_Fax.print_page_delay: 50
print.printer_Fax.print_paper_data: 1
print.printer_Fax.print_paper_height: 11.00
print.printer_Fax.print_paper_name:
print.printer_Fax.print_paper_size_type: 0
print.printer_Fax.print_paper_size_unit: 0
print.printer_Fax.print_paper_width: 8.50
print.printer_Fax.print_resolution: -437918235
print.printer_Fax.print_reversed: false
print.printer_Fax.print_scaling: 1.00
print.printer_Fax.print_shrink_to_fit: true
print.printer_Fax.print_to_file: false
print.printer_Fax.print_unwriteable_margin_bottom: 0
print.printer_Fax.print_unwriteable_margin_left: 0
print.printer_Fax.print_unwriteable_margin_right: 0
print.printer_Fax.print_unwriteable_margin_top: 0
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1455520968

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.21.1 Basic ECC
Version in use: 3.21.1 Basic ECC

NSSSMIME
Expected minimum version: 3.21.1 Basic ECC
Version in use: 3.21.1 Basic ECC

NSSSSL
Expected minimum version: 3.21.1 Basic ECC
Version in use: 3.21.1 Basic ECC

NSSUTIL
Expected minimum version: 3.21.1
Version in use: 3.21.1

Experimental Features
---------------------

Comment 4

[Chris Peterson [:cpeterson]]

Steve tested Nightly 48. He says Nightly plays the video smoothly on the YouTube web page, but skips badly in full screen, worse than Firefox 45. However, the video plays smoothly again in Nightly after exiting full screen, whereas the video continues to skip in Firefox 45.

about:support says "Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer."

Comment 5

[Chris Pearce [:cpearce (Not reading bugmail)]]

Steve is on Windows XP. He'll be getting video decoding using the Adobe GMP instead of Adobe Flash. That would explain why performance regressed.

Comment 6

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Is ffvp9 support in 46 any better?

Comment 7

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

You may find it is a lot better in nightly with the improvements in basic layers performance.

Comment 8

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Is this still reproducible in 48?

Comment 9

[Byron Campen [:bwc]]

Is there anything we want to do with this?

Comment 10

[Jean-Yves Avenard [:jya]]

We no longer support Windows XP