1254199 - [traceback] DjangoTranslation instance has no attribute 'plural'

Status: RESOLVED WONTFIX

(support.mozilla.org :: General, defect)

Description

[Michael Cooper [:mythmon]]

https://sentry.prod.mozaws.net/operations/sumo/group/241352/

AttributeError DjangoTranslation instance has no attribute 'plural'

Stacktrace (most recent call last):

  File "django/core/handlers/base.py", line 132, in get_response
    response = wrapped_callback(request, *callback_args, **callback_kwargs)
  File "newrelic/hooks/framework_django.py", line 499, in wrapper
    return wrapped(*args, **kwargs)
  File "mobility/decorators.py", line 23, in wrapper
    return f(request, *args, **kw)
  File "kitsune/questions/views.py", line 332, in question_list
    return render(request, template, data)
  File "kitsune/sumo/monkeypatch.py", line 128, in _more_info
    resp = fun(request, template_name, *args, **kwargs)
  File "django/shortcuts.py", line 67, in render
    template_name, context, request=request, using=using)
  File "django/template/loader.py", line 99, in render_to_string
    return template.render(context, request)
  File "django_jinja/backend.py", line 105, in render
    return self.template.render(context)
  File "newrelic/api/function_trace.py", line 98, in dynamic_wrapper
    return wrapped(*args, **kwargs)
  File "jinja2/environment.py", line 891, in render
    return self.environment.handle_exception(exc_info, True)
  File "/data/www/support.mozilla.org/kitsune/kitsune/questions/jinja2/questions/question_list.html", line 28, in top-level template code
    {{ url('questions.list', product_slug)|urlparams(None, request.GET, **kwargs) }}
  File "/data/www/support.mozilla.org/kitsune/kitsune/questions/jinja2/questions/base.html", line 10, in top-level template code
    {% set SURVEY_GIZMOS = ['questions'] %}
  File "/data/www/support.mozilla.org/kitsune/kitsune/sumo/jinja2/base.html", line 189, in top-level template code
    {% block content %}{% endblock %}
  File "/data/www/support.mozilla.org/kitsune/kitsune/questions/jinja2/questions/question_list.html", line 46, in block "content"
    {% trans recent_unanswered_count, url=questions_url(filter='recently-unanswered', show='all') %}
  File "jinja2/ext.py", line 144, in ngettext
    rv = __context.call(func, __singular, __plural, __num)
  File "django/utils/translation/__init__.py", line 88, in ungettext
    return _trans.ungettext(singular, plural, number)
  File "django/utils/translation/trans_real.py", line 381, in ungettext
    return do_ntranslate(singular, plural, number, 'ungettext')
  File "django/utils/translation/trans_real.py", line 358, in do_ntranslate
    return getattr(t, translation_function)(singular, plural, number)
  File "python2.7/gettext.py", line 414, in ungettext
    tmsg = self._catalog[(msgid1, self.plural(n))]

Comment 1

[Stephen Donner [:stephend] Not actively reading bugmail]

https://support.mozilla.org/xx/questions/firefox?sort=desc&tagged=escalate&show=all is one URL which triggers this, for reference

Comment 2

[Safwan Rahman (:safwan)]

xx is a test locale and it should not be in the link! its working fine with bn-BD locale

Comment 3

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to Safwan Rahman from comment #2)
> xx is a test locale and it should not be in the link! its working fine with
> bn-BD locale

Sure; and that's probably why the current code throws this Python exception/traceback, which we'll likely want to mitigate / address, somehow.

Comment 4

[Michael Cooper [:mythmon]]

This affects the `tn` locale too, at this URL: https://support.mozilla.org/tn/questions/979658

Comment 5

[Giorgos Logiotatidis [:giorgos]]

I suspect that this error is related to missing tn/ and xx/ directory in sumo-l10n.

According to Sentry the URLs causing this error are hit by 99% by search engines. Also the TN and XX language is not listed in SUMO's language selection dropdown so users can only directly visit those urls.

Based on these facts I'd give very low priority on this bug

Comment 6

[Seburo]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/