1255442 - Rendering Issue - Black Pages

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[Cam]

Attachment: rendering issue.png

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160307004010

Steps to reproduce:

Loaded Forecast.io and bugzilla.mozilla.org (While trying to report what happened, the same occurred trying to report it)


Actual results:

Entire page goes blackish-gray, able to see some text and images. Most elements are not shown until hovered over with a mouse


Expected results:

The pages should have loaded correctly.

Comment 1

[Loic]

Could you type about:support in the location bar and paste here the section "graphics".

In addition, if you disable HWA, does it render normally?
https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration (restart FF to apply)

Comment 2

[Cam]

Sorry for the late follow up. I do not see this problem when hardware acceleration is disabled.

Graphics
--------

Adapter Description: AMD Radeon(TM) HD8490
Adapter Drivers: atiu9p64 atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64
Adapter RAM: 1024
Asynchronous Pan/Zoom: wheel input enabled
Device ID: 0x6771
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17568)
Driver Date: 1-15-2013
Driver Version: 12.100.0.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 21201028
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD8490 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Comment 3

[Loic]

The issue is probably due to outdated drivers for your GPU AMD Radeon HD8490, date 1-15-2013 is too old.

Please update them to the latest version (15.7.1) and turn on HWA again in Firefox:
http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064