HTML5 videos at weather.com don't autoplay with Firefox 64-bit build

RESOLVED WORKSFORME

Status

()

P3
normal
RESOLVED WORKSFORME
3 years ago
a year ago

People

(Reporter: streetwolf, Unassigned)

Tracking

({html5, reproducible})

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160309223102

Steps to reproduce:

1. Set your Flash plugin to 'Never activate' if you have it installed.
2. Play this video https://weather.com/news/trending/video/wave-washes-woman-away-in-wedding-dress
3. Video will use an HTML5 player.  Right clicking on the video will show a message indicating it's using an HTML5 player.


Actual results:

Depends:
1. 64 bit Fx the video doesn't auto play.
2. 32 bit Fx the video does auto play.


Expected results:

Both 32 bit and 64 bit Fx should play the video the same way, either auto play or no auto play.
(Reporter)

Updated

3 years ago
Component: Untriaged → Audio/Video: Playback
Keywords: html5
Product: Firefox → Core
(Reporter)

Comment 1

3 years ago
Problems happens with previous versions of Fx not just Fx48. Could this be a site problem?
Version: 48 Branch → unspecified
(Reporter)

Comment 2

3 years ago
I've only tested on Windows 10 x64.

Comment 3

3 years ago
Windows 7 here. Can confirm when repeating the steps 32 bit firefox auto plays, while 64 bit does not autoplay.
(Reporter)

Updated

3 years ago
OS: Unspecified → Windows
(Reporter)

Comment 4

3 years ago
Tried the video on MS Edge and it auto played.  I believe that on a 64 bit processor, such as I have, Edge runs in 64 bit mode.
(Reporter)

Updated

3 years ago
Hardware: Unspecified → x86_64

Comment 5

3 years ago
With Flash, both 32b and 64b autoplay the video.
With HTML5, only 32b autoplays it.
Summary: HTML5 videos at weather.com. → HTML5 videos at weather.com don't autoplay with Firefox 64-bit build
Version: unspecified → Trunk
(Reporter)

Comment 6

3 years ago
(In reply to Loic from comment #5)
> With Flash, both 32b and 64b autoplay the video.
> With HTML5, only 32b autoplays it.

Yes, that is correct.
(Reporter)

Comment 7

3 years ago
Response please?

Comment 8

3 years ago
Response about what? I just modified the bug report to be more accurate about the issue. :)
(Reporter)

Comment 9

3 years ago
First off it is still unconfirmed. Unless you are working on it no one from Mozilla has chimed in.  I've seen too many bug reports that disappear in a black hole sometimes reappearing years later.

Comment 10

3 years ago
Honestly, changing the state to NEW is not really decisive.
Status: UNCONFIRMED → NEW
Ever confirmed: true
(Reporter)

Comment 11

3 years ago
No, but seeing this bug report in the same state two years from now would be.  All I am asking that if the problem is confirmed, as it now is, the folks responsible for the component at least comment on it one way or another.  Is that too much to ask?  If it's too trivial to work on then say so.  Nuff said.
Has Regression Range: --- → no
Has STR: --- → yes
Keywords: reproducible
Version: Trunk → unspecified
(Reporter)

Comment 12

3 years ago
Running on latest inbound and it appears something fixed this problem.  Videos now play automatically.  Can others confirm this?
Flags: needinfo?(garyshap)

Comment 13

3 years ago
(In reply to Gary [:streetwolf] from comment #12)
> Running on latest inbound and it appears something fixed this problem. 
> Videos now play automatically.  Can others confirm this?

The page doesn't exist anymore. Any new link?

Comment 15

3 years ago
Uh are you sure its using HTML5 and not flash for you, because it definitely doesn't auto play in my 64 bit nightly if i disable flash.
(Reporter)

Comment 16

3 years ago
My Bad.  I was using Flash instead of HTML5.  Still doesn't auto play with HTML5.  Sorry folks.
Gary: Do you have tracking protection enabled or are you browsing in Private Browsing mode? If I have Tracking Protection enabled https://weather.com/storms/winter/video/clearing-10-inches-of-snow-off-driveway-in-seconds does not play, but if I disabled it, the page works fine.

Can you paste you about:support here?
Flags: needinfo?(garyshap)

Comment 18

3 years ago
Im not Gary, but i can reproduce the bug. And my Tracking Protection is disabled. And just tried in safe mode and it still doesn't auto play in FF4bit with flash disabled. Uh here is my about:support

Application Basics
------------------

Name: Firefox
Version: 48.0a1
Build ID: 20160329030246
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0
OS: Windows_NT 6.1 x86-64
Multiprocess Windows: 1/1 (Enabled by user)
Safe Mode: true

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports (including 3 pending crashes in the given time range)

Extensions
----------

Name: Firefox Hello Beta
Version: 1.2.2
Enabled: true
ID: loop@mozilla.org

Name: Multi-process staged rollout
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Enabled: true
ID: e10srollout@mozilla.org

Name: Pocket
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Graphics
--------

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Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 3072
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
Device ID: 0x1004
DirectWrite Enabled: false (6.2.9200.17568)
Driver Date: 12-16-2015
Driver Version: 10.18.13.6143
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC)
Subsys ID: 00000000
Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Vendor ID: 0x10de
windowLayerManagerRemote: true
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo

Important Modified Preferences
------------------------------

accessibility.blockautorefresh: true
accessibility.browsewithcaret: true
accessibility.browsewithcaret_shortcut.enabled: false
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
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browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
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browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20160329030246
browser.startup.homepage: about:home
browser.startup.homepage_override.buildID: 20160329030246
browser.startup.homepage_override.mstone: 48.0a1
browser.tabs.animate: false
browser.tabs.closeWindowWithLastTab: false
browser.tabs.remote.autostart: true
browser.tabs.remote.autostart.2: false
browser.tabs.warnOnClose: false
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
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dom.event.contextmenu.enabled: false
dom.ipc.plugins.asyncInit.enabled: true
dom.ipc.plugins.flash.disable-protected-mode: true
dom.ipc.plugins.sandbox-level.default: 3
dom.ipc.plugins.sandbox-level.flash: 3
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font.minimum-size.x-western: 9
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gfx.crash-guard.d3d11layers.deviceID: 0x1004
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gfx.crash-guard.d3d11layers.feature-d3d11: true
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Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

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Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSSMIME
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSSSL
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSUTIL
Expected minimum version: 3.23
Version in use: 3.23

Experimental Features
---------------------

Name: DisplayPort Size Tuning
ID: displayport-tuning-nightly@experiments.mozilla.org
Description: Measuring the effect of different displayport sizes on checkerboarding.
Active: false
End Date: 1457778931634
Homepage:
Branch: group6
(Reporter)

Comment 19

3 years ago
Tracking protection is off.

Application Basics
------------------

Name: Firefox
Version: 48.0a1
Build ID: 20160329133118
Update Channel: default
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0
OS: Windows_NT 10.0 x86-64
Multiprocess Windows: 1/1 (Enabled by user)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
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Enabled: true
ID: biscuit@nuko.org

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Graphics
--------

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Important Modified Preferences
------------------------------

accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
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Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

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Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSSMIME
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSSSL
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSUTIL
Expected minimum version: 3.23
Version in use: 3.23

Experimental Features
---------------------
Flags: needinfo?(garyshap)
The video plays for me if I set privacy.trackingprotection.enabled=false
Priority: -- → P2
Mass change P2 -> P3
Priority: P2 → P3
I can't reproduce this issue on Nightly 58.0a1 (2017-10-30) (64-bit) on OSX.
Could you still reproduce it?
Thanks!
Flags: needinfo?(garyshap)
(Reporter)

Comment 23

a year ago
Sorry it took so long to get back. It appears that weather.com is working fine now with WR enabled.
Flags: needinfo?(garyshap)
Per comment23, the issue doesn't exist now, close this bug.
Please feel free to reopen it if you see the issue again.
Status: NEW → RESOLVED
Last Resolved: a year ago
Resolution: --- → WORKSFORME
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