1256320 - crash in igd10iumd32.dll@0x4a458 with HWA enabled

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Loic]

This bug was filed from the Socorro interface and is 
report bp-bf424551-5005-4ef8-a7f2-810d02160302.
=============================================================

Reported here: https://forums.mozfr.org/viewtopic.php?f=5&t=128682

The user says FF crashes when many tabs are open or when playing video. Windows displays a notification to say the "display driver stopped responding and has recovered". Disabling HWA fixes the issue apparently.

Computer: Asus Zenbook UX305FA-FB003P with Intel Core M-5Y10

CR:
https://crash-stats.mozilla.com/report/index/bp-ea51e564-b898-42df-bff5-ffc862160305
https://crash-stats.mozilla.com/report/index/bp-3665554d-8609-4e83-b916-5b9352160304
https://crash-stats.mozilla.com/report/index/bp-bf424551-5005-4ef8-a7f2-810d02160302
https://crash-stats.mozilla.com/report/index/bp-51a40947-23b1-4a76-88e2-22cd12160301

Date du pilote 11-18-2015
Description de la carte Intel(R) HD Graphics 5300
Direct2D activé true
DirectWrite activé true (10.0.10586.0)
Fenêtres avec accélération graphique 1/1 Direct3D 11 (OMTC)
GPU 2 actif false
ID du périphérique 0x161e
ID du sous-système 181d1043
ID du vendeur 0x8086
Pilotes de la carte igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Prise en charge matérielle pour le décodage H264 Yes
RAM de la carte Unknown
Rendu WebGL Google Inc. -- ANGLE (Intel(R) HD Graphics 5300 Direct3D11 vs_5_0 ps_5_0)
Version du pilote 20.19.15.4331
windowLayerManagerRemote true
Zoom/Panoramique asynchrones aucun
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0

Comment 1

[Jamie Nicol [:jnicol]]

Looks like it could be an OOM crash in the graphics driver - most of the reports contain a gfxCriticalError saying an allocation failed.

Comment 2

[u279076]

I'm not convinced this is an issue introduced in Firefox 44, we have reports going back at least as far as Firefox 36. What is interesting is this is 100% correlated to Intel Broadwell and Cherryview chipsets using the 20.19.15.4331 driver. We should probably just block this driver and encourage users experiencing this to get off that driver version. There is a newer driver version available so if we do block, these users have a path forward.

Source:
https://crash-stats.mozilla.com/search/?product=Firefox&signature=%3Digd10iumd32.dll%400x4a458&date=>%3D2015-04-23&_facets=signature&_facets=version&_facets=adapter_vendor_id&_facets=adapter_device_id&_facets=adapter_driver_version#facet-adapter_driver_version

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'igd10iumd32.dll@0x4a458':
 - nightly (version 50): 0 crash from 2016-06-06.
 - aurora  (version 49): 0 crash from 2016-06-07.
 - beta    (version 48): 22 crashes from 2016-06-06.
 - release (version 47): 168 crashes from 2016-05-31.
 - esr     (version 45): 0 crash from 2016-04-07.

Crash volume on the last weeks:
             Week N-1   Week N-2   Week N-3   Week N-4   Week N-5   Week N-6   Week N-7
 - nightly          0          0          0          0          0          0          0
 - aurora           0          0          0          0          0          0          0
 - beta             0          0          0          0          4         17          1
 - release          0          0          0          0         44         94         30
 - esr              0          0          0          0          0          0          0

Affected platform: Windows

Comment 4

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/message/reply/question/etc.)]

I'm marking this bug as WORKSFORME as bug crashlog signature didn't appear from a long time (over half year) + dropping ni.