1257822 - On Windows XP, can't go automatically past version 43.0.1.

Status: RESOLVED WONTFIX

(Release Engineering :: Release Requests, defect)

Description

[Jean-Yves Avenard [:jya]]

not a firefox problem per say as I get the same issue with IE, it's a server issue but I don't know where to lodge it

On Windows XP SP2

Going to mozilla.com ; attempting to download the latest version always give me version 43.0.1 (I had 44 currently installed and it kept saying there wasn't any update)

I had to manually tweak the URL to finally get 45.0.1 :(

Comment 1

[Jean-Yves Avenard [:jya]]

With IE, I go to:

https://www.mozilla.org/en-US/firefox/new/?scene=2

I click on "click here"
which is a link to:
https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US

and that gives (see screen capture)

Comment 2

[Jean-Yves Avenard [:jya]]

Attachment: Screen Shot 2016-03-18 at 11.25.14 PM.png

Comment 3

[:Gijs (he/him)]

This sounds like releng-type stuff, so moving and needinfo'ing catlee.

Based on bugs related to download.mozilla.org, also needinfo'ing gozer in case they have an idea what to do. Several people in #developers could not reproduce.

Comment 4

[Rail Aliiev [:rail]]

I cannot reproduce this now...

Comment 5

[Jean-Yves Avenard [:jya]]

can consistently reproduce it in this windows XP.

interestingly:
going to https://www.mozilla.org/en-US/firefox/channel/

beta gives me 44b1
and aurora gives me 45b1

I've rebooted several times, no luck.

can't reproduce on win7 32 bits

Comment 6

[:Gijs (he/him)]

(In reply to Jean-Yves Avenard [:jya] from comment #5)
> can consistently reproduce it in this windows XP.
> 
> interestingly:
> going to https://www.mozilla.org/en-US/firefox/channel/
> 
> beta gives me 44b1
> and aurora gives me 45b1
> 
> I've rebooted several times, no luck.
> 
> can't reproduce on win7 32 bits

Is the system time on the XP machine set correctly? What's the UA string for the IE and existing Firefox installs ?

Comment 7

[Jean-Yves Avenard [:jya]]

(In reply to :Gijs Kruitbosch from comment #6)
> Is the system time on the XP machine set correctly? What's the UA string for
> the IE and existing Firefox installs ?

it is (Saturday 19th, 2016 1:08AM)

IE user agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729

Firefox 45 manually downloaded user agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Firefox/45.0

clean profile

Comment 8

[Rail Aliiev [:rail]]

On XP this is expected. You have to download 43.0.1 first, then update to latest. Firefox installers released after 43.0.1 are signed differently and that signature may not work on XP.

Comment 9

[Jean-Yves Avenard [:jya]]

(In reply to Rail Aliiev [:rail] from comment #8)
> On XP this is expected. You have to download 43.0.1 first, then update to
> latest. Firefox installers released after 43.0.1 are signed differently and
> that signature may not work on XP.

Sorry, but this doesn't work. Once 43 is installed, you can no longer update. It always tells me I have the latest version.

I had to manually find on the ftp site the 45 binaries and then install it. Surely this isn't an acceptable expected behaviour. 

So how is the user expected to upgrade to the latest version?

Comment 10

[Rail Aliiev [:rail]]

Updates were disabled for ~24h and we have just enabled them ~1h ago. Can you check again?

Comment 11

[Jean-Yves Avenard [:jya]]

I downloaded 44.0.2 following the instructions from https://support.mozilla.org/en-US/kb/install-older-version-of-firefox

FWIW, the "
•Windows XP SP2 users: The last Firefox installer that can be executed on XP SP2 systems is Firefox 43.0.1 (US English). 
" bit doesn't seem entirely accurate; I can install the 44.0.2 just fine on my system.

after starting 44.0.2 and going into about firefox, it did download the update and updated to 45.

What exactly "may not work" on XP ?

Comment 12

[Rail Aliiev [:rail]]

(In reply to Jean-Yves Avenard [:jya] from comment #11)
> What exactly "may not work" on XP ?

sha-256 signing certificates don't work in XP with SP < 3. See the following links for more details:

https://bugzilla.mozilla.org/show_bug.cgi?id=1079858
https://www.mozilla.org/en-US/firefox/43.0.1/releasenotes/
https://www.mozilla.org/en-US/firefox/43.0.2/releasenotes/

Comment 13

[Jean-Yves Avenard [:jya]]

oh right, I have SP3 installed.

Comment 14

[Rail Aliiev [:rail]]

(In reply to Jean-Yves Avenard [:jya] from comment #13)
> oh right, I have SP3 installed.

Yeah, there is no easy way to detect the SP # using UAs.