1258278 - Screen turns black on moving the cursor of the mouse

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect, P3)

Description

[Jobins John]

Attachment: Mozilla_Bug_Jobins_John_Screen_turning_black after 45.0 update

Updated forefox to 45.0. Restarted the browser and the browser got restarted with the opened pages.

My twitter page was open with some other websites. 

After the update was complete, i tried to scroll my twitter page. The screen was stuck. I tried to move the cursor of the mouse to check if the system got hang.

The cursor was moving and the screen was turning black on all the areas where cursor was moving.

Comment 1

[:Gijs (he/him)]

John, can you go to Help > Troubleshooting Information, and copy-paste the information in the "Graphics" section into this bug report? Thanks!

Comment 2

[Jobins John]

Hello Kruitbosch,

As per your instruction i am pasting the information that you requested me.

Adapter Description	NVIDIA GeForce 8400GS
Adapter Drivers	nvd3dum nvwgf2um,nvwgf2um
Adapter RAM	512
Asynchronous Pan/Zoom	none
Device ID	0x10c3
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.17568)
Driver Date	2-3-2015
Driver Version	9.18.13.4144
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	318219da
Supports Hardware H264 Decoding	Yes
Vendor ID	0x10de
WebGL Renderer	Google Inc. -- ANGLE (NVIDIA GeForce 8400GS Direct3D11 vs_4_1 ps_4_1)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
(#0) Error	[D2D1.1] 4CreateBitmap failure Size(28,30647) Code: 0x80070057 format 0
(#2) Error	[D2D1.1] 4CreateBitmap failure Size(15960,280) Code: 0x80070057 format 0
(#3) Error	[D2D1.1] 4CreateBitmap failure Size(11,12872) Code: 0x80070057 format 0
(#4) Error	[D2D1.1] 4CreateBitmap failure Size(11,12872) Code: 0x80070057 format 0
(#5) Error	[D2D1.1] 4CreateBitmap failure Size(11,12872) Code: 0x80070057 format 0
(#6) Error	[D2D1.1] 4CreateBitmap failure Size(11,12872) Code: 0x80070057 format 0

Comment 3

[:Gijs (he/him)]

Thanks, hopefully Milan can enlighten us as to what's going on there...

Comment 4

[Loic]

Jobins, can you try to update your Nvidia drivers to 341.95 WHQL, please.
http://www.nvidia.com/download/driverResults.aspx/99994/en-us

Comment 5

[Bas Schouten (:bas.schouten)]

Was that report from the session where this problem occurred or some later session? I suspect this is a redrawing issue after device reset, a lot of those should be fixed on the current train.

Comment 6

[Milan Sreckovic [:milan] (needinfo for best results)]

Also, is this a permanent condition, or just the first time after the update?

Comment 7

[Jobins John]

This happened in the session after first update.

Comment 8

[Alin Ilea, Desktop Test Engineering]

Marking this as Resolved > Incomplete since I cannot reproduce the issue using the latest Fx versions, the last activity on this issue was 6 years ago and it might not be relevant anymore. Feel free to re-open if the issue is still reproducible on your end in the latest FF versions.