Dialogs do not react to some button clicks anymore

RESOLVED INCOMPLETE

Status

()

Firefox
Tabbed Browser
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: Loïc Lacombe, Unassigned, NeedInfo)

Tracking

47 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0

Steps to reproduce:

On Window 7, with Firefox Developper edition, I have tried to close firefox with some tabs open.


Actual results:

The dialog "Confirm close" popped. If I try to click on "Close window" nothing happens but the "Cancel" button works properly (closes the dialog). It happens with various dialogs.
It.
I must kill the firefox.exe process to close the app.


Expected results:

The Firefox window should have closed.
(Reporter)

Comment 1

2 years ago
Version: 47.0a2 (2016-03-21)

Troubleshooting information
{
  "application": {
    "name": "Firefox",
    "osVersion": "Windows_NT 6.1",
    "arch": "x86-64",
    "version": "47.0a2",
    "buildID": "20160321004046",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0",
    "safeMode": false,
    "updateChannel": "aurora",
    "supportURL": "https://support.mozilla.org/1/firefox/47.0a2/WINNT/en-US/",
    "numTotalWindows": 1,
    "numRemoteWindows": 1,
    "remoteAutoStart": true,
    "autoStartStatus": 1
  },
  "modifiedPreferences": {
    "accessibility.typeaheadfind.flashBar": 0,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.hashstats_reported": 1,
    "browser.cache.disk.filesystem_reported": 1,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.frecency_experiment": 4,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.download.importedFromSqlite": true,
    "browser.download.manager.alertOnEXEOpen": true,
    "browser.places.smartBookmarksVersion": 7,
    "browser.search.useDBForOrder": true,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20160321004046",
    "browser.startup.homepage_override.mstone": "47.0a2",
    "browser.startup.homepage_override.buildID": "20160321004046",
    "browser.urlbar.suggest.searches": true,
    "browser.urlbar.userMadeSearchSuggestionsChoice": true,
    "dom.disable_open_during_load": false,
    "dom.apps.reset-permissions": true,
    "dom.mozApps.used": true,
    "extensions.lastAppVersion": "47.0a2",
    "font.name.serif.x-western": "Baskerville Old Face",
    "font.size.fixed.x-western": 10,
    "font.name.monospace.x-western": "DejaVu Sans Mono",
    "font.internaluseonly.changed": true,
    "font.name.sans-serif.x-western": "Trebuchet MS",
    "general.useragent.vendorsub": "",
    "general.useragent.vendor": "Apple Computer, Inc.",
    "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
    "gfx.crash-guard.d3d11layers.appVersion": "47.0a2",
    "gfx.driver-init.appVersion": "42.0",
    "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
    "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
    "gfx.crash-guard.d3d11layers.driverVersion": "9.18.13.3523",
    "gfx.crash-guard.d3d11layers.deviceID": "0x10d8",
    "gfx.driver-init.deviceID": "0x10d8",
    "gfx.driver-init.driverVersion": "9.18.13.3523",
    "gfx.driver-init.status": 2,
    "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
    "gfx.crash-guard.d3d11layers.feature-d3d11": true,
    "gfx.crash-guard.status.glcontext": 2,
    "gfx.crash-guard.d3d11layers.feature-d2d": true,
    "gfx.crash-guard.status.d3d11layers": 2,
    "gfx.driver-init.feature-d3d11": true,
    "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
    "gfx.driver-init.feature-d2d": true,
    "gfx.direct3d.last_used_feature_level_idx": 0,
    "gfx.crash-guard.status.d3d9video": 2,
    "media.eme.enabled": false,
    "media.gmp-eme-adobe.lastUpdate": 1433176196,
    "media.gmp-gmpopenh264.lastUpdate": 1455698403,
    "media.hardware-video-decoding.failed": false,
    "media.gmp-gmpopenh264.version": "1.5.3",
    "media.gmp-manager.lastCheck": 1458549336,
    "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
    "media.gmp-manager.buildID": "20160320004007",
    "network.prefetch-next": false,
    "network.http.speculative-parallel-limit": 0,
    "network.http.use-cache": false,
    "network.predictor.cleaned-up": true,
    "network.http.accept-encoding": "gzip,deflate",
    "network.cookie.prefsMigrated": true,
    "places.history.expiration.transient_current_max_pages": 104858,
    "places.database.lastMaintenance": 1458549182,
    "plugin.importedState": true,
    "plugin.state.npctrl": 0,
    "plugin.state.npgeplugin": 0,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "plugin.state.npqtplugin": 0,
    "plugin.state.npgatewaynpapi": 0,
    "plugin.state.npgoogleupdate": 0,
    "plugin.state.npvlc": 0,
    "plugins.enumerable_names": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_duplex": 1515870810,
    "print.printer_PDFCreator.print_duplex": 1515870810,
    "print.printer_PDFCreator.print_orientation": 0,
    "print.printer_PDFCreator.print_bgcolor": false,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_scaling": "  1,00",
    "print.printer_PDFCreator.print_oddpages": true,
    "print.printer_PDFCreator.print_headercenter": "",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_paper_name": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_colorspace": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_headerleft": "&T",
    "print.printer_PDFCreator.print_footerleft": "&PT",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_scaling": "  1,00",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_unwriteable_margin_left": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_bgcolor": false,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_edge_top": 0,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_margin_top": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_duplex": 1515870810,
    "print.printer_PDFCreator.print_paper_name": "",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_page_delay": 50,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_bgimages": false,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_plex_name": "",
    "print.printer_PDFCreator.print_edge_left": 0,
    "print.printer_PDFCreator.print_paper_size_unit": 1,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_bgimages": false,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_margin_top": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_paper_size_unit": 1,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_footercenter": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_margin_bottom": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_oddpages": true,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_reversed": false,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_paper_width": "  8,50",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_paper_height": " 11,00",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_edge_bottom": 0,
    "print.printer_PDFCreator.print_unwriteable_margin_top": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_unwriteable_margin_bottom": 0,
    "print.printer_PDFCreator.print_scaling": "  1,00",
    "print.printer_PDFCreator.print_in_color": true,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_evenpages": true,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_in_color": true,
    "print.printer_PDFCreator.print_margin_left": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_edge_right": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_resolution": 1515870810,
    "print.printer_PDFCreator.print_paper_data": 9,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_downloadfonts": false,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_margin_right": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_to_file": false,
    "print.printer_PDFCreator.print_command": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_downloadfonts": false,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_plex_name": "",
    "print.printer_PDFCreator.print_edge_top": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_paper_width": "  8,50",
    "print.printer_PDFCreator.print_plex_name": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_footerright": "&D",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_headercenter": "",
    "print.printer_PDFCreator.print_edge_right": 0,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_paper_name": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_paper_size_type": 0,
    "print.printer_PDFCreator.print_unwriteable_margin_right": 0,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_paper_data": 9,
    "print.printer_PDFCreator.print_margin_top": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_margin_left": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_margin_bottom": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_resolution_name": "",
    "print.printer_PDFCreator.print_headerleft": "&T",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_command": "",
    "print.printer_PDFCreator.print_paper_size_type": 0,
    "print.printer_PDFCreator.print_margin_bottom": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_to_file": false,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_unwriteable_margin_top": 0,
    "print.printer_PDFCreator.print_footerright": "&D",
    "print.printer_PDFCreator.print_colorspace": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_margin_right": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_unwriteable_margin_bottom": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_edge_left": 0,
    "print.printer_PDFCreator.print_resolution": 1515870810,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_bgcolor": false,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_edge_top": 0,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_oddpages": true,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_edge_right": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_shrink_to_fit": true,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_shrink_to_fit": true,
    "print.printer_PDFCreator.print_paper_width": "  8,50",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_orientation": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_margin_left": "0.5",
    "print.printer_PDFCreator.print_shrink_to_fit": true,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_unwriteable_margin_right": 0,
    "print.printer_PDFCreator.print_evenpages": true,
    "print.printer_PDFCreator.print_edge_bottom": 0,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_edge_left": 0,
    "print.printer_PDFCreator.print_footercenter": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_headerright": "&U",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_paper_size_unit": 1,
    "print.printer_PDFCreator.print_margin_right": "0.5",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_resolution": 1515870810,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_orientation": 0,
    "print.printer_PDFCreator.print_unwriteable_margin_bottom": 0,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_page_delay": 50,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_edge_bottom": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_unwriteable_margin_right": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_reversed": false,
    "print.printer_PDFCreator.print_reversed": false,
    "print.printer_PDFCreator.print_headerright": "&U",
    "print.printer_PDFCreator.print_resolution_name": "",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_paper_size_type": 0,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_in_color": true,
    "print.printer_PDFCreator.print_unwriteable_margin_left": 0,
    "print.printer_PDFCreator.print_page_delay": 50,
    "print.printer_PDFCreator.print_to_file": false,
    "print.printer_PDFCreator.print_bgimages": false,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_unwriteable_margin_top": 0,
    "print.printer_PDFCreator.print_downloadfonts": false,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_colorspace": "",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_paper_height": " 11,00",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_command": "",
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_paper_data": 9,
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_evenpages": true,
    "print.printer_\\\\office-filer\\Xerox_11_Color.print_resolution_name": "",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_unwriteable_margin_left": 0,
    "print.printer_PDFCreator.print_paper_height": " 11,00",
    "print.printer_\\\\office-filer\\Xerox_11_NB.print_footerleft": "&PT",
    "privacy.cpd.siteSettings": true,
    "privacy.sanitize.timeSpan": 0,
    "privacy.sanitize.migrateClearSavedPwdsOnExit": true,
    "privacy.trackingprotection.enabled": true,
    "privacy.donottrackheader.value": 1,
    "privacy.donottrackheader.enabled": true,
    "privacy.trackingprotection.introCount": 20,
    "privacy.cpd.offlineApps": true,
    "privacy.sanitize.migrateFx3Prefs": true,
    "services.sync.declinedEngines": "",
    "storage.vacuum.last.index": 1,
    "storage.vacuum.last.places.sqlite": 1457169952
  },
  "lockedPreferences": {},
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.12",
      "version": "4.12"
    },
    "NSS": {
      "minVersion": "3.23 Basic ECC",
      "version": "3.23 Basic ECC"
    },
    "NSSUTIL": {
      "minVersion": "3.23",
      "version": "3.23"
    },
    "NSSSSL": {
      "minVersion": "3.23 Basic ECC",
      "version": "3.23 Basic ECC"
    },
    "NSSSMIME": {
      "minVersion": "3.23 Basic ECC",
      "version": "3.23 Basic ECC"
    }
  },
  "userJS": {
    "exists": false
  },
  "crashes": {
    "submitted": [],
    "pending": 0
  },
  "extensions": [
    {
      "name": "Cookie Controller",
      "version": "5.3",
      "isActive": true,
      "id": "{ac2cfa60-bc96-11e0-962b-0800200c9a66}"
    },
    {
      "name": "Cookie Monster",
      "version": "1.3.0.0",
      "isActive": true,
      "id": "{45d8ff86-d909-11db-9705-005056c00008}"
    },
    {
      "name": "Firefox Hello Beta",
      "version": "1.1.12",
      "isActive": true,
      "id": "loop@mozilla.org"
    },
    {
      "name": "Html Validator",
      "version": "0.9.6.6",
      "isActive": true,
      "id": "{3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}"
    },
    {
      "name": "KeeFox",
      "version": "1.5.4",
      "isActive": true,
      "id": "keefox@chris.tomlinson"
    },
    {
      "name": "Multi-process staged rollout",
      "version": "1.0",
      "isActive": true,
      "id": "e10srollout@mozilla.org"
    },
    {
      "name": "Pocket",
      "version": "1.0",
      "isActive": true,
      "id": "firefox@getpocket.com"
    },
    {
      "name": "Tab Mix Plus",
      "version": "0.4.2.2",
      "isActive": true,
      "id": "{dc572301-7619-498c-a57d-39143191b318}"
    },
    {
      "name": "View Cookies",
      "version": "1.13",
      "isActive": true,
      "id": "{8F6A6FD9-0619-459f-B9D0-81DE065D4E21}"
    },
    {
      "name": "ADB Helper",
      "version": "0.8.7",
      "isActive": false,
      "id": "adbhelper@mozilla.org"
    },
    {
      "name": "Add to Search Bar",
      "version": "2.9",
      "isActive": false,
      "id": "add-to-searchbox@maltekraus.de"
    },
    {
      "name": "Firebug",
      "version": "2.0.14",
      "isActive": false,
      "id": "firebug@software.joehewitt.com"
    },
    {
      "name": "Privacy Badger",
      "version": "1.0.6",
      "isActive": false,
      "id": "jid1-MnnxcxisBPnSXQ-eff@jetpack"
    },
    {
      "name": "Rename Tab Title",
      "version": "0.1.1-signed",
      "isActive": false,
      "id": "renametabtitle@mozilla.org"
    },
    {
      "name": "Self-Destructing Cookies",
      "version": "0.4.9",
      "isActive": false,
      "id": "jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack"
    },
    {
      "name": "Stylish",
      "version": "2.0.6",
      "isActive": false,
      "id": "{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}"
    },
    {
      "name": "Tab Groups",
      "version": "1.0.2",
      "isActive": false,
      "id": "tabgroups@quicksaver"
    },
    {
      "name": "uBlock Origin",
      "version": "1.6.4",
      "isActive": false,
      "id": "uBlock0@raymondhill.net"
    },
    {
      "name": "Valence",
      "version": "0.3.5",
      "isActive": false,
      "id": "fxdevtools-adapters@mozilla.org"
    }
  ],
  "experiments": [],
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "Direct3D 11",
    "windowLayerManagerRemote": true,
    "supportsHardwareH264": "Yes",
    "adapterDescription": "NVIDIA NVS 300",
    "adapterVendorID": "0x10de",
    "adapterDeviceID": "0x10d8",
    "adapterSubsysID": "086210de",
    "adapterRAM": "512",
    "adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
    "driverVersion": "9.18.13.3523",
    "driverDate": "3-4-2014",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": true,
    "directWriteEnabled": true,
    "directWriteVersion": "6.2.9200.17568",
    "clearTypeParameters": "Gamma: 1800 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 100 ",
    "webglRenderer": "Google Inc. -- ANGLE (NVIDIA NVS 300 Direct3D11 vs_4_1 ps_4_1)",
    "info": {
      "AzureCanvasBackend": "direct2d 1.1",
      "AzureCanvasAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "direct2d 1.1",
      "ApzWheelInput": 1
    }
  }
}

Updated

2 years ago
Component: Untriaged → Tabbed Browser

Comment 2

2 years ago
Do you know when this problem started? Could you try using mozregression ( http://mozilla.github.io/mozregression/ ) to find out when exactly it broke?
Flags: needinfo?(damaki)

Comment 3

2 years ago
Also, are there errors in the browser console (ctrl-shift-j) when this happens? Can you also reproduce in safe mode? ( https://support.mozilla.org/kb/troubleshoot-and-diagnose-firefox-problems#w_3-restart-firefox-in-safe-mode )

Comment 4

2 years ago
It's been a month, so closing this as incomplete for now. Feel free to reopen if this is still happening and you have more details.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.