1259721 - PDF embedded SHREE-DEV-7 font not getting rendered properly with HWA disabled

Status: RESOLVED WORKSFORME

(Firefox :: PDF Viewer, defect, P3)

Description

[vinod beloshe]

Attachment: 19860101_Mahaganesh Puja, Havan Ekadesha Rudras_Ganapatipule_M_TC.pdf

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Firefox/45.0
Build ID: 20160315153207

Steps to reproduce:

Simply open attached give pdf in browser. Just to compare if its opened in other browser like chrome/IE, you can see the difference.
I also tried with ON/OFF for 'hardware acceleration', but didn't work.



Expected results:

Embedded fonts should get rendered properly. Other Web browser like Chrome and IE renders properly.

Comment 1

[Loic]

Attachment: pdf.png

WFM with FF45-Win 7.

Could you attach a screenshot of the rendering on your machine.

Comment 2

[vinod beloshe]

Please find attached file named 'Pdf view screenshot'.
My machine details:
FF version: 45.0.1
User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Firefox/45.0

Comment 3

[vinod beloshe]

Attachment: Pdf view screenshot.png

Comment 4

[Loic]

Can you type about:support in the location bar and copy here the section "graphics".

Comment 5

[vinod beloshe]

Graphics:
Adapter Description	Intel(R) 82945G Express Chipset Family (Microsoft Corporation - WDDM 1.0)
Adapter Drivers	igdumd32
Adapter RAM	Unknown
Asynchronous Pan/Zoom	none
Device ID	0x2772
Direct2D Enabled	Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.1930 or newer.
DirectWrite Enabled	false (6.1.7601.17514)
Driver Date	5-6-2009
Driver Version	8.15.10.1749
GPU #2 Active	false
GPU Accelerated Windows	0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.1930 or newer.
Subsys ID	00000000
Supports Hardware H264 Decoding	No; Hardware video decoding disabled or blacklisted
Vendor ID	0x8086
WebGL Renderer	Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.1930 or newer.
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Loic, I don't see it machine specific issue as I have observed this issue over other 3 machine.

PDF js plugin details as below:
PDFJS.version = '1.3.91';
PDFJS.build = 'd1e83b5';

Comment 6

[Loic]

Are you running the latest drivers for your Intel CPU?
https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81526

Comment 7

[vinod beloshe]

Even after updating with latest drivers, the end result is same. Please find attachment named 'after updating latest drivers'.

Comment 8

[vinod beloshe]

Attachment: after updating latest drivers.png

Comment 9

[Brendan Dahl [:bdahl]]

I'm able to reproduce on windows 7 with hardware acceleration disabled.

Looks like your computer will not have hardware acceleration "GPU Accelerated Windows	0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.1930 or newer." Is that still the case after updating your drivers?

Comment 10

[vinod beloshe]

Hi Brendan, 

I tried with updating drivers(https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81526). 
Even after updating with latest drivers, the end result is same. Please find attachment named 'after updating latest drivers'.

Comment 11

[Marco Castelluccio [:marco]]

Can you still reproduce this?

Comment 12

[Brendan Dahl [:bdahl]]

I only have a windows 10 machine now and I'm unable to reproduce.