User Agent: Mozilla/5.0 (Windows NT 6.3; rv:45.0) Gecko/20100101 Firefox/45.0 Build ID: 20160315153207 Steps to reproduce: installed pkrss addon (since thfirefox has unfortunately no native rss support!) addon required a firefox restart Actual results: after restart there is no access to the addon page (about:addons) Addon page is visible for 1 second then the following page is schown: about:neterror?e=unknownProtocolFound&u=rdf:#$32c4e this errorpage says (translated to english): "Address not recognized" Expected results: about:addon page should load normally to delete that rss addon
is it pollible to fix this without a complete firefox reset? I would like to avoid reinstalling firefox. is it possible to start without addons, or to delete an addon without the about:addons page, or thomething else?
sorry for the spelling errors... :-(
I cannot reproduce this with "Stylish" add-on which also needs restarts. I can reproduce with "Pkrss" add-on: 1. Install it 2. Restart Firefox => ADD-ONS page with "pkrss" is displayed => but if I go to Tools > Add-ons, or I enter manually about:addons, "The address wasn't understood" page is displayed. I can reproduce this on all branches
Thanks for testing. Now we need a fix without loosing firefox´s personal data and settings. :-) And other users should be warned not to install pkrss. Could this be a safety issue or virus? Or is it just a simple bug?
I found out that there is a button "restart without addons"(translated) in "about:support" page. This button does nothing... Could somebody test if the button is working generally?
I can't reproduce this bug on my local build. Is it possible the add-on was updated? It seems like this is an issue with the add-on. (In reply to Frank from comment #5) > I found out that there is a button "restart without addons"(translated) in > "about:support" page. > This button does nothing... > Could somebody test if the button is working generally? This button isn't supported on mobile.
Flags: needinfo?(margaret.leibovic) → needinfo?(teodora.vermesan)
Summary: no access to about:addon page → no access to about:addons page
I cannot reproduce it anymore on latest Nightly (2016-04-06) using Samsung S6 Edge (Android 5.1.1)
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → WORKSFORME
OK thanks I will simply wait until the next FF update arrives and hopefully the problem will disappear... Just for your information: The addon was not updated since 2013 and its only valid for firefox versions 10-26. That may be the reason why it doesnt work with newer firefox but it shouldn't be the reason why the addon page is completely blocked.
small update: I had to reset FF to remove the problematic addon. Updating to a new version doesn´t solve that. Very annoying. An now I have another problem with addons: some of them dowssnt show me the settings anymore - but thats a different bug...
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