Closed Bug 1260808 Opened 9 years ago Closed 7 years ago

When i put firefox in background and come back to it the window is completely blank and when I hover mouse over pieces of window reappears.

Categories

(Core :: Graphics, defect, P3)

45 Branch
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: cmm932, Unassigned)

Details

(Whiteboard: gfx-noted)

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Build ID: 20160315153207 Steps to reproduce: Go to other app and come back to firefox. Actual results: Firefox's window is blank and when mouse hovers over items they reappear. Also resizing window make items reappear. Expected results: I should have seen everything without doing anything
Severity: normal → major
Component: Untriaged → Graphics
Product: Firefox → Core
Type about:support in the location bar and copy the section "graphics". Does it work normally if you disable HWA in Firefox? https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration (restart to apply)
Flags: needinfo?(cmm932)
Whiteboard: gfx-noted
Disabling hardware acceleration worked
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(cmm932)
Resolution: --- → WORKSFORME
Disabling HWA is not really a permanent fix, especially because it lowers the perf of content rendering n Firefox. Could you copy the about:support here, please.
Status: RESOLVED → UNCONFIRMED
Flags: needinfo?(cmm932)
Resolution: WORKSFORME → ---
Application Basics ------------------ Name: Firefox Version: 45.0.2 Build ID: 20160407164938 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.7.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Firefox Hello Beta Version: 1.1.14 Enabled: true ID: loop@mozilla.org Name: Speed Tweaks (SpeedyFox) Version: 0.1.7 Enabled: true ID: jid1-wZqm19rJzRkZUA@jetpack Name: Webroot Filtering Extension Version: 1.2.0.36 Enabled: false ID: webrootsecure@webroot.com Name: Webroot Password Manager Version: 3.2.40 Enabled: false ID: {8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda} Graphics -------- Adapter Description: Intel(R) HD Graphics 5500 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x1616 DirectWrite Enabled: false (10.0.10586.0) Driver Date: 12-21-2015 Driver Version: 20.19.15.4360 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.lastLoadDate: 1460575096 accessibility.loadedInLastSession: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.cache.use_new_backend: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160407164938 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20160407164938 browser.startup.homepage_override.mstone: 45.0.2 browser.tabs.remote.disabled-for-a11y: true browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0.2 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 45.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x1616 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4360 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.appVersion: 45.0.2 gfx.crash-guard.glcontext.deviceID: 0x1616 gfx.crash-guard.glcontext.driverVersion: 20.19.15.4360 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1456286222 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1456286224 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160407164938 media.gmp-manager.lastCheck: 1460496759 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 3 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.max-persistent-connections-per-proxy: 256 network.http.pipelining: true network.http.pipelining.aggressive: true network.http.pipelining.max-optimistic-requests: 3 network.http.pipelining.maxrequests: 12 network.http.pipelining.read-timeout: 60000 network.http.pipelining.reschedule-timeout: 15000 network.http.pipelining.ssl: true network.http.proxy.pipelining: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1460507796 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HPD20941_(HP_Officejet_Pro_8620).print_bgcolor: false print.printer_HPD20941_(HP_Officejet_Pro_8620).print_bgimages: false print.printer_HPD20941_(HP_Officejet_Pro_8620).print_duplex: -437918235 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_edge_bottom: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_edge_left: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_edge_right: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_edge_top: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_evenpages: true print.printer_HPD20941_(HP_Officejet_Pro_8620).print_footercenter: print.printer_HPD20941_(HP_Officejet_Pro_8620).print_footerleft: &PT print.printer_HPD20941_(HP_Officejet_Pro_8620).print_footerright: &D print.printer_HPD20941_(HP_Officejet_Pro_8620).print_headercenter: print.printer_HPD20941_(HP_Officejet_Pro_8620).print_headerleft: &T print.printer_HPD20941_(HP_Officejet_Pro_8620).print_headerright: &U print.printer_HPD20941_(HP_Officejet_Pro_8620).print_in_color: true print.printer_HPD20941_(HP_Officejet_Pro_8620).print_margin_bottom: 0.5 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_margin_left: 0.5 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_margin_right: 0.5 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_margin_top: 0.5 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_oddpages: true print.printer_HPD20941_(HP_Officejet_Pro_8620).print_orientation: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_page_delay: 50 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_paper_data: 1 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_paper_height: 11.00 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_paper_name: print.printer_HPD20941_(HP_Officejet_Pro_8620).print_paper_size_type: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_paper_size_unit: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_paper_width: 8.50 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_resolution: -437918235 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_reversed: false print.printer_HPD20941_(HP_Officejet_Pro_8620).print_scaling: 1.00 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_shrink_to_fit: true print.printer_HPD20941_(HP_Officejet_Pro_8620).print_to_file: false print.printer_HPD20941_(HP_Officejet_Pro_8620).print_unwriteable_margin_bottom: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_unwriteable_margin_left: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_unwriteable_margin_right: 0 print.printer_HPD20941_(HP_Officejet_Pro_8620).print_unwriteable_margin_top: 0 print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: 1 print.printer_Microsoft_Print_to_PDF.print_paper_height: 11.00 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_type: 0 print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0 print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.50 print.printer_Microsoft_Print_to_PDF.print_resolution: -437918235 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1459265572 ui.osk.debug.keyboardDisplayReason: IKPOS: ConvertibleSlateMode is non-zero Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1 Experimental Features ---------------------
Flags: needinfo?(cmm932)
The testcase is gone. " Address not found Your message wasn't delivered to cmm932@gmail.com because the address couldn't be found, or is unable to receive mail.
Flags: needinfo?(dbolter)
Closing not actionable.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago7 years ago
Flags: needinfo?(dbolter)
Resolution: --- → INCOMPLETE
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