1260865 - mdn-samples.mozilla.org hosted on AWS is unreachable

Status: RESOLVED FIXED

(Infrastructure & Operations :: SRE, task)

Description

[Eric Shepherd [:sheppy]]

While this EC2 instance on AWS is listed as running, attempts to connect to it timeout and traceroute does not reach it.

Traceroute results:

sheppy:mozilla-central sheppy$ traceroute mdn-samples.mozilla.org
traceroute to ec2-52-0-70-144.compute-1.amazonaws.com (52.0.70.144), 64 hops max, 52 byte packets
 1  192.168.86.1 (192.168.86.1)  1.986 ms  1.448 ms  2.533 ms
 2  * * *
 3  dtr01mavltn-tge-0-3-0-1.mavl.tn.charter.com (96.34.68.141)  71.715 ms  63.202 ms  23.209 ms
 4  dtr02mrtwtn-bue-103.mrtw.tn.charter.com (96.34.69.24)  19.673 ms  20.307 ms  18.884 ms
 5  crr01kgpttn-bue-201.kgpt.tn.charter.com (96.34.69.206)  16.430 ms  15.529 ms  16.787 ms
 6  crr02kgpttn-bue-101.kgpt.tn.charter.com (96.34.68.128)  25.415 ms  18.386 ms  15.511 ms
 7  crr02spbgsc-bue-200.spbg.sc.charter.com (96.34.92.44)  24.665 ms
    crr02spbgsc-bue-401.spbg.sc.charter.com (96.34.69.254)  24.077 ms
    crr02spbgsc-bue-202.spbg.sc.charter.com (96.34.69.238)  25.183 ms
 8  bbr01spbgsc-bue-4.spbg.sc.charter.com (96.34.2.50)  25.011 ms  29.818 ms  25.267 ms
 9  bbr02slidla-tge-0-1-0-4.slid.la.charter.com (96.34.0.133)  55.044 ms  31.584 ms  31.298 ms
10  bbr02atlnga-tge-0-2-0-0.atln.ga.charter.com (96.34.3.111)  26.722 ms  32.397 ms  37.426 ms
11  72.21.221.174 (72.21.221.174)  29.680 ms  31.804 ms  28.730 ms
12  54.239.104.20 (54.239.104.20)  44.935 ms
    54.239.104.68 (54.239.104.68)  42.840 ms
    54.239.104.20 (54.239.104.20)  44.499 ms
13  54.239.104.71 (54.239.104.71)  25.882 ms
    54.239.104.23 (54.239.104.23)  30.047 ms
    54.239.104.95 (54.239.104.95)  28.559 ms
14  54.239.104.151 (54.239.104.151)  43.951 ms  61.578 ms  36.924 ms
15  * * *
16  * * *
17  54.239.110.183 (54.239.110.183)  71.363 ms
    54.239.110.191 (54.239.110.191)  51.805 ms
    54.239.110.139 (54.239.110.139)  44.682 ms
18  54.239.111.47 (54.239.111.47)  50.389 ms
    54.239.111.41 (54.239.111.41)  45.438 ms
    54.239.109.13 (54.239.109.13)  45.008 ms
19  205.251.244.207 (205.251.244.207)  49.899 ms
    205.251.244.205 (205.251.244.205)  38.077 ms
    205.251.244.203 (205.251.244.203)  38.264 ms
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
31  * * *
32  * * *
33  * * *
34  * * *
35  * * *
36  * * *
37  * * *
38  * * *

Then I gave up.

This server holds real-time usable examples of tech and is referenced from MDN's newer content.

Comment 1

[Eric Shepherd [:sheppy]]

Clarification -- when I log into AWS and look at the EC2 control panel, the instance is listed as running. Just can't connect.

Comment 2

[Eric Shepherd [:sheppy]]

OK, AWS has been having technical issues in the region on which the mdn-samples server is running, but they have been mostly resolved. Amazon staff are working to clear up the rest. I'm closing this bug.