1261695 - Autophone - nexus-6p-6 network disconnected

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: NetOps: Office Wireless, task)

Description

[Bob Clary [:bc] (inactive)]

Attachment: nexus-6p-6-dumpsys-wifi.txt

nexus-6p-6 has disconnected from the network again. The attached dumpsys wifi shows that it is only seeing the 2.4Ghz signal. Van, did we configure nexus-6p-6 to only use 5Ghz?

I've disabled the device again so that it will not attempt to recover.

Comment 1

[Van Le [:van]]

>Van, did we configure nexus-6p-6 to only use 5Ghz

we've had multiple issues with this device. you've mentioned in another bug that sometimes these devices operate better on the 2.4ghz so i wanted to test if there would be a difference. 

this device is running into the same issue, authentication problems. i have to forget the network and rejoin, re-entering the password. is there a config file that gets loaded that might have the wrong password or maybe this device isn't storing the passwords correctly?

i put the device back on 5ghz only and confirmed it has a valid IP.

Comment 2

[Bob Clary [:bc] (inactive)]

If you think it would help, I have a spare 6p here. We could swap it with the 6p-6 and see if it helps?

Comment 3

[Van Le [:van]]

:bc, i think that might help. this phone might need to be reflashed?

Comment 4

[Bob Clary [:bc] (inactive)]

van: Ok. It lost usb connectivity overnight as well. I will take it out of the pool as unreliable and ship my spare to the office. I'll email you and stephend about the next steps.