Autophone - nexus-6p-6 network disconnected

RESOLVED FIXED

Status

RESOLVED FIXED
3 years ago
3 years ago

People

(Reporter: bc, Assigned: van)

Tracking

Details

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
Created attachment 8737622 [details]
nexus-6p-6-dumpsys-wifi.txt

nexus-6p-6 has disconnected from the network again. The attached dumpsys wifi shows that it is only seeing the 2.4Ghz signal. Van, did we configure nexus-6p-6 to only use 5Ghz?

I've disabled the device again so that it will not attempt to recover.
(Reporter)

Updated

3 years ago
Flags: needinfo?(vle)
(Assignee)

Comment 1

3 years ago
>Van, did we configure nexus-6p-6 to only use 5Ghz

we've had multiple issues with this device. you've mentioned in another bug that sometimes these devices operate better on the 2.4ghz so i wanted to test if there would be a difference. 

this device is running into the same issue, authentication problems. i have to forget the network and rejoin, re-entering the password. is there a config file that gets loaded that might have the wrong password or maybe this device isn't storing the passwords correctly?

i put the device back on 5ghz only and confirmed it has a valid IP.
Assignee: network-operations → vle
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(vle)
Resolution: --- → FIXED
(Reporter)

Comment 2

3 years ago
If you think it would help, I have a spare 6p here. We could swap it with the 6p-6 and see if it helps?
(Assignee)

Comment 3

3 years ago
:bc, i think that might help. this phone might need to be reflashed?
(Reporter)

Comment 4

3 years ago
van: Ok. It lost usb connectivity overnight as well. I will take it out of the pool as unreliable and ship my spare to the office. I'll email you and stephend about the next steps.
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