Closed Bug 12622 Opened 21 years ago Closed 21 years ago
new message crashes m9
i open m9. preferences state to open both navigator and messenger. only navigator opens. this is reproducible. so, i click on the envelope and messenger opens. i click "new message" and apprunner crashes. did this three times running. on my box it's reproducible.
Assignee: mscott → ducarroz
Component: Networking-Mail → Composition
I'm going to re-assign this to Jean-Francois. topp, did you run apprunner -installer to migrate a 4.x mail account to 5.0? Or did you just run apprunner straight up? I wonder if the crash happened because we don't have any mailnews preferences (i.e. we didn't migrate anything over). QA/Jean-Francois...an easy way to test this theory is to create a new profile and run apprunner so you don't have any mailnews preferences in there. Try to hit new message and see if we crash. I'm guessing this is the problem. Changing component to composition. Re-assigning to ducarroz
Can somebody in QA verify this problem. Thanks
may be similar to http://bugzilla.mozilla.org/show_bug.cgi?id=12570 if mscott's theory holds true. Peter, can you try this theory out when you get a chance? firstname.lastname@example.org - need you to answer mscott's questions on how your mail prefs are migrated/set up. Thanks. Pls post your reply to the bug report.
I just did the following test with THE M9 build I get from Mozilla ftp server: 1)Delete the mozRegistry file 2)Start Apprunner & create a new profile 3)Load messenger, I get a default mail account 4)Create a new message and sent it Works fine, I receive the message. I then do: 1) quit apprunner, 2) Delete all the content of my prefs.js file 3) Start Apprunner and load messenger 4) Create a new message.The account list is empty 5) Send the message At this point I didn't crash but the sent failed without any message I the compose window has never been destroyed.
email receive from email@example.com: okay. i deleted the mozregistry.dat. i cleansed users50. i reinstalled m9. i got migrate to work, two profiles. i open m9. navigator has my bookmarks. navigation partly worked. i click on the envelopes. messenger opens. i click on "new message". m9 crashes. my address.htm file has moved to users50 but i can't convince myself it is being recognized. i now restart m9. in profile manager i choose "new" and accept the default (mozProfile or something). i then select the new account and start. navigator opens. i click the envelopes, messenger opens. i click "new message". m9 crashes. so, either with a new profile or a migrated profile m9 crashes when i click on "new message". however i note that in the mozProfile folder in the Users50 folder there is no address.htm file. there is an address.htm file in the two migrated folders but when i go to messenger and select tasks/address book i can find no evidence my addresses are there. i suspect messenger is not finding the address file. would this cause "new message" to crash m9? lack of address file throws an exception you're not catching or something? btw message/new message causes the same crash as the "new message" button. please note i'm running nt4 sp4. sorry about that. i could try this on a win98 box but it's proxied onto the internet through the nt box and i've not yet found a way to point all the m9 browser/message functions to the proxy. i think that's because of another bug report i filed on edit/new account wizard but i'm not sure.
you want my migration information. i migrated and it seemed to work. my bookmarks are there and fully functional in navigator. my address.htm file is in users50\topp\ and is correct. however when i try "tasks/address book" the "personal address book" appears empty. so, it looks like the address book migrated but isn't being used. so, this behavior is consistent with m9 opening a new message, looking for some feature like an address book, not finding it, throwing an exception, and it's not caught.
Just so we don't get too sidetracked on the migration issue. Your addressbook isn't supposed to get migrated yet. The database format for the addressbook is a 3rd party proprietary format and we haven't developed a tool to convert it to our new open source format yet. So don't view that as an indication of the mailnews migration failing.
I was not able to reproduce the problem also. I tested it under WinNT 4.0 SP5. I was testing with the M9 build 1999-08-24-12-m9 I ran two scenarios: Scenario A. 1) Deleting my mozregistry.dat and all profiles in my Users50 directory 2) Run Apprunner -installer The migration window appears 3) Select a existing profile and click on the start button 4) Click on the Close button 5) Click on the messenger icon The messenger window appears. I can see my profile has been migrated b/c I can see my subscribed newsgroups 6) Click on the New Msg button A new html compose window appears 7) Compose a message to yourself and send 8) Retrieve the message The message was received. Scenario B 1) Deleting my mozregistry.dat and all profiles in my Users50 directory 2) Run Apprunner The basic migration agent apppears 3) Type in a profile name 4) Click on the Next button The browser window appears 5) Click on the messenger icon The messenger window appears. I can see my profile has been migrated b/c I can see my subscribed newsgroups 6) Click on the New Msg button A new html compose window appears 7) Compose a message to yourself and send 8) Retrieve the message The message was received. I also tried setting the navigator to open both the browser and messenger window at the same time. As reporter noted, the messenger window does not open. I have to click on the envelop icon to manual open messenger. For me, it does not crash when I click on the New Msg icon. Am I missing a step?
Bill wrote in a email reply, "nope. i have no newsgroups so i can't verify that but my bookmarks migrated. only difference i spot is nt 4 sp4 vs. sp5. i do what you do and it crashes on my box. one tiny chance, i've got m9 on the d: drive but 4.61 on the c: drive. if some part of the migration involves the location of a specific file and the drive is assumed this could be it. sorry. let me know if there is anything else you want me to try. -- bill topp firstname.lastname@example.org 914 386 1938 " Thank you for the information Bill. On my PC, I have Communicator on a different drive from my seamonkey binary. I will try with no no newsgroup.
Bill, Do you have a talkback report that you can send us? When you crash, what is in your xul/ms-dos windows? Any additional information is appreciated... :) One more thing, it might be good idea to have you try on of the nightly build? There has been a lot of changes between M9 and the work in progress M10.
One more thing to verify: Do you have a diretory called TEMP on c:\?
With m9, I migrated a profile with no subscribed newsgroup. I was able to open a new compose window. I did not crash. With m10, downloaded the latest win32 build from ftp://ftp.mozilla.org/pub/mozilla/nightly/latest/ this build appears to have problem with the profile manager wizard and migration dialog. It doesn't allow me to create a profile or migrate a profile.
Email reply from Bill, " > + ------- Additional Comments From email@example.com 08/30/99 11:40 > + Bill, > + > + Do you have a talkback report that you can send us? don't know what this is. do you mean a dr. watson file from nt? > When you crash, what is in > + your xul/ms-dos windows? ComposeMessage from XUL Created nsToolkitCore Toolbar registered as Drag Listener Toolbar registered as Drag Listener ComposeLoad from XUL Compose: ComposeStartup [format=0] [type=0] > + One more thing, it might be good idea to have you try on of the nightly build? > + There has been a lot of changes between M9 and the work in progress M10. no. profile manager in the nightly build is all messed up. won't work at all. but here's one piece of good news. i put in a newsgroup and m9 finds it just fine and loads the latest from my isp when asked. so newsgroups appears to migrate over and work fine, as bookmarks did. "new message" still crashes even with the newsgroup present. > + -- bill topp firstname.lastname@example.org 914 386 1938 " Thank you for the feedback Bill. Full Circle Enabled builds allow transmission of crash data back to Netscape, improved crash analysis, and posting of crash related information to the netscape.public.mozilla.crash-data news group... Talkback log different from DrWatsons log. After an apprunner crashes, the next time you launch apprunner, the talkback program should run and prompt you if you would like to send a talkback log to netscape. In the future, when you download a nightly binary, try to download the build that contains Fullcircle.
Email reply from Bill, " name of download and url? at the ftp site i only saw a whole bunch of mac downloads, some tar balls, and mozilla-win32.zip so that's what i grabbed. nothing else looked pc platform-ish. " I'm sorry. You're right. It appears that the mozilla with talkback build is available only in the milestone builds but not the nightly builds. i.e ftp://ftp.mozilla.org/pub/mozilla/releases/m9/ The file is called mozilla-win32-M9-fullcircle.zip
Moved it to M11
GREAT NEWS! i originated bug 12622 for m9. i downloaded the nightly build pre m10 and "new message" no longer crashes the build on my box. the message doesn't actually get sent when i ask but that is probably something to do with migration or whatever. repeat, "new message" no longer crashes the program on my box with the current nightly build.
Status: ASSIGNED → RESOLVED
Closed: 21 years ago
Resolution: --- → WORKSFORME
Therefore I close this bug as works for me...
Verified as worksforme.
email@example.com - pls let me know how you like using 5.0 mail :-) You can email me directly if you like. Thanks!
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