1262294 - wezhou is unable to connect to the Mozilla Based VPN

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Description

[Henry Langi [:hlangi]]

Attachment: Screen Shot 2016-04-05 at 3.29.12 PM.png

Wei downloaded his VPN configuration zip file from https://login.mozilla.com/openvpn. Upon unzipping it, there is a zero sized cert.crt file. Because of this, he can't log onto to VPN server successfully.

After multiple attempts to "revoke and regenerate certificate", each time got a zero sized cert.crt in it.

Comment 1

[:wezhou]

any update on this? this is blocking me accessing our vpn server, and the services behind it.

thx!

Comment 2

[Ryan C [:ryanc] (UTC-4)]

Hello,

Moving this to the proper component.

Comment 3

[Rob Tucker [:rtucker]]

Wei,
Can you please try to generate a new certificate and update this bug with the results?

Comment 4

[:wezhou]

Yep. I generated and downloaded a new cert. This time the cert.crt file is not zero sized any more.

I imported the config into Viscosity and tried to connect. This time I'm getting an "Authentication Failed" error, which says, "The username and/or password entered was incorrect. Please reconnect to try again.".

I used my corp email address as user name and triple checked I typed in the right password.

Comment 5

[Salvador Espinoza [:sal]]

Wei,
Please try using "push" as the password, then use mfa to confirm the connection.

Comment 6

[:wezhou]

That seems to have done the trick.

I think now I'm connected to VPN.

Thanks!

Comment 7

[Ryan C [:ryanc] (UTC-4)]

Please reopen if you need any further assistance.