Closed
Bug 1262348
Opened 8 years ago
Closed 8 years ago
crashes in ss2osd.dll
Categories
(Core :: Audio/Video, defect)
Tracking
()
RESOLVED
FIXED
mozilla48
People
(Reporter: n.nethercote, Assigned: jrmuizel)
Details
(Keywords: crash, Whiteboard: [gfx-noted])
Crash Data
Attachments
(1 file)
755 bytes,
patch
|
benjamin
:
review+
|
Details | Diff | Splinter Review |
This bug was filed from the Socorro interface and is report bp-73492e10-5e14-43c9-b53e-b2aa62160330. ============================================================= 194 startup crashes with this signature in Nightly, all under gfxWindowsPlatform::InitializeDevices(). Started happening on March 19 (Nightly 20160319030558). If you remove the address from the crash signature you get another 300+ crashes. Those ones almost all have the same crash address (0x1240) but some of them occur in older versions, mostly 45.0.1.
It feels remarkably similar to this - https://steamcommunity.com/app/262060/discussions/3/492379159714705337/? Sonic Studio 2 related, but I'm not sure how to proceed if this is the correct information and who to tell about it :) :dees, any ideas?
Flags: needinfo?(milan) → needinfo?(dchinniah)
Updated•8 years ago
|
Whiteboard: [gfx-noted]
No idea here either — and I don't know anyone at Sonic Studio (hadn't even heard of it until now). I can try to locate someone there if that's the ask?
Updated•8 years ago
|
Flags: needinfo?(dchinniah)
Maybe Martin knows, especially since it seems to be coming from steam.
Flags: needinfo?(mbest)
Reporter | ||
Comment 5•8 years ago
|
||
This is still showing up highly. Nightly 20160408030212 has 102 crashes with the ss2osd.dll@0x663e signature, which is a very high number for a single Nightly build.
Crash Signature: [@ ss2osd.dll@0x556e] → [@ ss2osd.dll@0x556e]
[@ ss2osd.dll@0x663e]
Reporter | ||
Updated•8 years ago
|
Crash Signature: [@ ss2osd.dll@0x556e]
[@ ss2osd.dll@0x663e] → [@ ss2osd.dll@0x556e]
[@ ss2osd.dll@0x663e]
[@ ss2osd.dll@0x6699]
[@ ss2osd.dll@0x58f9]
[@ ss2osd.dll@0x4f69]
[@ ss2osd.dll@0x564e]
[@ ss2osd.dll@0x5d22]
Reporter | ||
Updated•8 years ago
|
Summary: crash in ss2osd.dll@0x556e → crashes in ss2osd.dll
Maybe A/V team knows what Sonic Studio is and what to do about it.
Component: Graphics → Audio/Video
Flags: needinfo?(jmuizelaar)
Assignee | ||
Comment 7•8 years ago
|
||
It seems like we should just block this dll from being in our process.
(In reply to Jeff Muizelaar [:jrmuizel] from comment #7) > It seems like we should just block this dll from being in our process. Who can do that? Is there a way to get a crash reports stat on how many crashes we have that are not in this DLL, but that otherwise contain this DLL?
Flags: needinfo?(anthony.s.hughes)
(In reply to Milan Sreckovic [:milan] from comment #8) > (In reply to Jeff Muizelaar [:jrmuizel] from comment #7) > > It seems like we should just block this dll from being in our process. > > Who can do that? Is there a way to get a crash reports stat on how many > crashes we have that are not in this DLL, but that otherwise contain this > DLL? No, it is not possible to search crash-stats to that level of detail as far as I know. We'd have to go through crash reports by hand to see which ones meet that criteria. Here is the average daily stats for the last week: Firefox 45.0.1 is seeing ~20 crashes on 19 unique installations per day on average. Firefox 48.0a1 is seeing ~32 crashes on 3 unique installations per day on average. Frankly just blocking that DLL sounds like the right move as you're not talking about a lot of users and those who would be affected can't be much worse off than they already are with a startup crash. In my opinion you should also reach out to the Sonic Studio developers.
Flags: needinfo?(anthony.s.hughes)
I'll try to connect with the right folks at Sonic Studio. If I do I will add some of you folks here onto the thread.
Assignee | ||
Comment 11•8 years ago
|
||
Something like this should do the trick
Flags: needinfo?(jmuizelaar)
Attachment #8740612 -
Flags: review?(benjamin)
Updated•8 years ago
|
Attachment #8740612 -
Flags: review?(benjamin) → review+
(In reply to Desigan Chinniah [:cyberdees] [:dees] [London - GMT] from comment #10) > I'll try to connect with the right folks at Sonic Studio. If I do I will add > some of you folks here onto the thread. Excellent, thanks!
Flags: needinfo?(mbest)
Comment 14•8 years ago
|
||
bugherder |
https://hg.mozilla.org/mozilla-central/rev/8e3a8e0f5a49
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla48
Comment 15•8 years ago
|
||
Affects Firefox 46 and Firefox 47 as well: https://crash-stats.mozilla.com/search/?product=Firefox&signature=~ss2osd.dll&_facets=signature&_facets=version&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-version
status-firefox46:
--- → affected
status-firefox47:
--- → affected
Updated•8 years ago
|
Crash Signature: [@ ss2osd.dll@0x556e]
[@ ss2osd.dll@0x663e]
[@ ss2osd.dll@0x6699]
[@ ss2osd.dll@0x58f9]
[@ ss2osd.dll@0x4f69]
[@ ss2osd.dll@0x564e]
[@ ss2osd.dll@0x5d22] → [@ ss2osd.dll@0x556e]
[@ ss2osd.dll@0x663e]
[@ ss2osd.dll@0x6699]
[@ ss2osd.dll@0x58f9]
[@ ss2osd.dll@0x4f69]
[@ ss2osd.dll@0x564e]
[@ ss2osd.dll@0x5d22]
[@ ss2osd.dll@0x5b89]
[@ ss2osd.dll@0x5d82]
[@ ss2osd.dll@0x4c29]
(In reply to Marco Castelluccio [:marco] from comment #15) > Affects Firefox 46 and Firefox 47 as well: > https://crash-stats.mozilla.com/search/?product=Firefox&signature=~ss2osd. > dll&_facets=signature&_facets=version&_columns=date&_columns=signature&_colum > ns=product&_columns=version&_columns=build_id&_columns=platform#facet-version We have the fix on 48, which will be Beta in a couple of days. With 47 about to release, Ritu, perhaps it's worth keeping this in mind as a ride along patch, in case we have a 47.0.1. Not sure if the numbers warrant it, we can track how the 47 goes.
Assignee: nobody → jmuizelaar
Flags: needinfo?(rkothari)
(In reply to Milan Sreckovic [:milan] from comment #16) > > We have the fix on 48, which will be Beta in a couple of days. With 47 > about to release, Ritu, perhaps it's worth keeping this in mind as a ride > along patch, in case we have a 47.0.1. Not sure if the numbers warrant it, > we can track how the 47 goes. Sounds good. I've added it to the list of potential ride-alongs to consider when the time cones. Thanks for letting me know.
tracking-firefox47:
--- → +
Flags: needinfo?(rkothari)
(In reply to Ritu Kothari (:ritu) from comment #17) > (In reply to Milan Sreckovic [:milan] from comment #16) > > > > We have the fix on 48, which will be Beta in a couple of days. With 47 > > about to release, Ritu, perhaps it's worth keeping this in mind as a ride > > along patch, in case we have a 47.0.1. Not sure if the numbers warrant it, > > we can track how the 47 goes. > Hi Milan, I just reviewed the top crashers on Fx47 and I don't see a crash signature for ss2osd*.dll. Based on that, I am leaning towards wontfix'ing this for 47. Please let me know if there are any concerns.
Flags: needinfo?(milan)
All good, thanks.
Flags: needinfo?(milan)
Comment 20•8 years ago
|
||
Looks like this is still happening on Firefox 49: https://crash-stats.mozilla.com/search/?product=Firefox&signature=%5Ess2osd.dll&_sort=-date&_facets=signature&_facets=version&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-version.
All plugin/Flash, right? I don't know if our DLL blocking works for plugins/Flash.
Comment 22•8 years ago
|
||
(In reply to Milan Sreckovic [:milan] from comment #21) > All plugin/Flash, right? I don't know if our DLL blocking works for > plugins/Flash. Yes, looks like they're all in Flash. I don't know that either, I'd guess it doesn't.
Aaron, can you help us clarify? Should the DLL blocking work for Flash?
Flags: needinfo?(aklotz)
Comment 24•8 years ago
|
||
It is supposed to work in plugin-container (notwithstanding bug 1285356, which has temporarily busted things). If it's in the flash protected mode child processes, well, they're on their own.
Flags: needinfo?(aklotz)
Comment 25•8 years ago
|
||
OK, so let's wait for bug 1285356 to be fixed and then we'll check again.
Comment 26•8 years ago
|
||
Crash volume for signature 'ss2osd.dll@0x5b89': - nightly (version 50): 0 crash from 2016-06-06. - aurora (version 49): 37 crashes from 2016-06-07. - beta (version 48): 20 crashes from 2016-06-06. - release (version 47): 167 crashes from 2016-05-31. - esr (version 45): 0 crash from 2016-04-07. Crash volume on the last weeks: Week N-1 Week N-2 Week N-3 Week N-4 Week N-5 Week N-6 Week N-7 - nightly 0 0 0 0 0 0 0 - aurora 2 19 0 2 4 10 0 - beta 7 5 3 1 2 1 1 - release 32 34 18 19 23 21 7 - esr 0 0 0 0 0 0 0 Affected platform: Windows
status-firefox49:
--- → affected
Comment 27•8 years ago
|
||
Crash volume for signature 'ss2osd.dll@0x4f69': - nightly (version 50): 0 crash from 2016-06-06. - aurora (version 49): 1 crash from 2016-06-07. - beta (version 48): 9 crashes from 2016-06-06. - release (version 47): 101 crashes from 2016-05-31. - esr (version 45): 1 crash from 2016-04-07. Crash volume on the last weeks: Week N-1 Week N-2 Week N-3 Week N-4 Week N-5 Week N-6 Week N-7 - nightly 0 0 0 0 0 0 0 - aurora 0 1 0 0 0 0 0 - beta 2 1 0 1 2 1 0 - release 14 14 15 10 16 15 12 - esr 0 0 0 0 0 0 0 Affected platform: Windows
status-firefox-esr45:
--- → affected
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Description
•