1264277 - Cannot reset LDAP password

Status: RESOLVED INCOMPLETE

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Description

[John Dennis]

User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0
Build ID: 20160321091500

Steps to reproduce:

I received an email saying I needed to change my LDAP password (I never knew I had one), the email provided this link:

https://passwordreset.mozilla.org/ 

The email also offered this:

Further instructions on changing your password are at 
https://mana.mozilla.org/wiki/display/SD/LDAP+Password+Reset+Instructions. 

However following that link just points you back to original reset link.


Actual results:

When clicking on https://passwordreset.mozilla.org/  all I get is a dialog which says "A username and password are being requested by https://passwordreset.mozilla.org. The site says: "Mozilla Corporation - LDAP Login", a viscous cycle if you don't know either your user name or password. I was never able to proceed past this dialog (well actually I could proceed past the dialog if I entered an incorrect value, I would then be taken to a page stating my login failed).


Expected results:

I should have been offered a username reminder or a password reset option but instead I'm stuck in an endless loop of trying unsuccessfully to reset my password.

Comment 1

[Takanori MATSUURA]

This bug lies at rest in the graveyard.