Account vanished ( without doing anything !!!), impossible to create new one



MailNews: Account Configuration
17 years ago
14 years ago


(Reporter: recoveryguy21, Assigned: racham)


Firefox Tracking Flags

(Not tracked)




17 years ago
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.7) Gecko/20011221
BuildID:    0.9.7

Mozilla (0.9.7) has deleted one of my accounts from one day to another.
It was an IMAP Account which works all right on my Windows MUA.
Additionally,mozilla refuses to create a new account:
There is no error message,but when I click on "finish" after entering the
account data,mozilla does not react and stays in the menu,until
I close it.

Reproducible: Always
Steps to Reproduce:
1.Edit Mail & Newsgroups Account Settings
2.Add Account
3....entering the information...
4. FINISH !!!

Actual Results:  Mozilla stays in the summary window in which the finish button
is and does not react.

Expected Results:  It should have created my account.
Moreover,it should not have deleted it before anyway.
Do you still see the Account in profilename\*.slt\imapmail\ ?
Do you see your Account in  profilename\*.slt\prefs.js ?


Comment 2

17 years ago
In profilename\*.slt\imapmail\ ,
the correct address of my imap-server is saved as a directory and as an

The prefs.js contain 4 ""s, two of them have the values of
the same account,one account I have deleted months ago,
and also the lost account.

Hope I could help you,
To me,it's even more confusing.
Can you attach your prefs.js to this bug ("Use the create a New Attachment" link
)and tell us which Accounts are still valid ?

Your profile is corrupt and you can create a new one with "mozilla -profilemanager".

If you have a pop3 Account mail me and I tell you how to move you existing
Accounts  and Mails into a new profile..


Comment 4

17 years ago
OK, I have created a new profile, and it seems to work.
I hope not to have this problem again in the future.
Thank you.
Last Resolved: 17 years ago
Resolution: --- → WORKSFORME

Comment 5

17 years ago
Verified Worksforme.
Product: Browser → Seamonkey
You need to log in before you can comment on or make changes to this bug.