Closed Bug 1267667 Opened 8 years ago Closed 2 years ago

Choppy video on youtube

Categories

(Core :: Audio/Video: Playback, defect, P5)

46 Branch
defect

Tracking

()

RESOLVED WORKSFORME
Tracking Status
platform-rel --- +

People

(Reporter: jgraham, Unassigned)

References

(Depends on 1 open bug)

Details

(Whiteboard: betabreakers-fx46 [platform-rel-Youtube])

Attachments

(29 files)

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This is a grouping of all Beta Breakers computers that have choppy video on Youtube with a listing of the resolutions that they become choppy at.
QA Whiteboard: betabreakers-fx46
Whiteboard: betabreakers-fx46
Link to Youtube video tested: https://www.youtube.com/watch?v=zKkKGlMLkow
On Shadowsong computer:

With hardware acceleration turned off Youtube has choppy video and audio at all resolutions and in both full-screen and windowed mode.

With hardware acceleration turned on all the choppy sound disappears and the video only gets choppy at 1080.

The problem persists in release version 45.0.2

Uploading about:support document
Attached file Shadowsong #1.txt
On Anetheron computer:

With hardware acceleration turned off Youtube has choppy video and audio at all resolutions and in both full-screen and windowed mode.

With hardware acceleration turned on there are no changes.

The problem persists in release version 45.0.2

Uploading about:support document
Attached file Anetheron #1.txt
On Centurion computer:

With hardware acceleration turned off Youtube has choppy video at 1080 in both full-screen and windowed mode.

With hardware acceleration turned on all choppiness appears to disappear.

The problem persists in release version 45.0.2

Updating the driver from 9.18.13.4174 to 9.18.13.4195 appears to give a very minor performance increase, but all issues are still present.

Uploading about:support documents for each driver version.
Attached file Centurion #1.txt
Attached file Centurion #2.txt
On Frostwolf computer:

With hardware acceleration turned off Youtube has choppy video at 480 and up in full-screen and 720 and up in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Silvermoon computer:

With hardware acceleration turned off Youtube has choppy video at 720 and up in full-screen and 1080 and up in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Warlock computer:

With hardware acceleration turned off Youtube has choppy video and audio in all resolutions in full-screen and 240 and up in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Onyxia computer:

With hardware acceleration turned off Youtube has choppy video and tearing at 1080 in full-screen and windowed mode.

With hardware acceleration turned on it appears to resolve the issues.

The problem persists in release version 45.0.2

Uploading about:support document
Do we really need one bug per site when they will all be duplicate of one another?
On Dragonmaw computer:

With hardware acceleration turned off Youtube has choppy video at all resolutions in full-screen and windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Frostmane computer:

With hardware acceleration turned off Youtube has choppy video and tearing at 480 in full-screen and 720 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Nefarian computer:

With hardware acceleration turned off Youtube has choppy video at 720 in full-screen and 1080 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Silvermoon computer:

With hardware acceleration turned off Youtube has choppy video at 480 and up in full-screen and 720 and up in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
Correction: Last computer was not Silvermoon. It was Skullcrusher.
On Kal-El computer:

With hardware acceleration turned off Youtube has choppy video at 720 and up in full-screen and 1080 and up in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Horridon computer:

With hardware acceleration turned off Youtube has choppy video starting at 480 in full-screen and 720 in windowed mode.

With hardware acceleration turned on most choppiness is eliminated except for choppiness in 1080 full-screen.

The problem persists in release version 45.0.2

Updating the driver from 13.151.1.1000 to 13.251.9001.1001 appears to have no effect.

Uploading about:support documents for each driver version.
On Isiset computer:

With hardware acceleration turned off Youtube has choppy video at 720 and up in full-screen and 1080 and up in windowed mode.

With hardware acceleration turned on all choppiness appears to go away.

The problem persists in release version 45.0.2

Uploading about:support document
On Isiset computer:

With hardware acceleration turned off Youtube has choppy video at 720 and up in full-screen and 1080 and up in windowed mode.

With hardware acceleration turned on most choppiness goes away except for a bit in full-screen.

The problem persists in release version 45.0.2

Uploading about:support document
Correction: Last computer was Rajh.
On Skywall computer:

With hardware acceleration turned off Youtube has choppy video at 1080 in both full-screen and windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Wario computer:

With hardware acceleration turned off Youtube has choppy video starting at 360 in full-screen and 480 in windowed mode.

With hardware acceleration turned on the choppiness gets even worse.

The problem persists in release version 45.0.2

Updating the driver from 9.18.13.783 to 9.18.13.908 appears to have no effect.

Uploading about:support documents for each driver version.
On Lightbringer computer:

With hardware acceleration turned off Youtube has choppy video starting at 480 in full-screen and 720 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Zito computer:

With hardware acceleration turned off Youtube has choppy video starting at 480 in full-screen and 720 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
Correction on Zito computer:

Only has choppiness at 1080 in full-screen.
On McBain computer:

With hardware acceleration turned off Youtube has choppy video starting at 240 in full-screen and 360 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Medivh computer:

With hardware acceleration turned off Youtube has choppy video at 1080 in full-screen.

With hardware acceleration turned on it clears up all choppiness.

The problem persists in release version 45.0.2

Uploading about:support document
On Bytor computer:

With hardware acceleration turned off Youtube has choppy video starting at 720 in full-screen and 1080 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Luthien computer:

With hardware acceleration turned off Youtube has choppy video starting at 480 in full-screen and 720 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document
On Norwegia computer:

With hardware acceleration turned off Youtube has choppy video at 1080 in  both full-screen and windowed mode.

Hardware acceleration not available.

The problem persists in release version 45.0.2

Uploading about:support document
On Durumu computer:

With hardware acceleration turned off Youtube has choppy video starting at 720 in full-screen and 1080 in windowed mode.

With hardware acceleration turned on all choppiness clears up.

The problem persists in release version 45.0.2

Uploading about:support document
On Talon computer:

With hardware acceleration turned off Youtube has choppy video at all resolutions in both full-screen and windowed mode.

Hardware acceleration not available.

The problem persists in release version 45.0.2

Uploading about:support document
On Ertan computer:

With hardware acceleration turned off Youtube 360 has choppy video starting at 1080 in full-screen and 1440 in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Updating the driver from 8.834.1.2000 to 15.200.1062.1004 appears to have no effect.

Uploading about:support documents for each driver version.
platform-rel: --- → ?
Whiteboard: betabreakers-fx46 → betabreakers-fx46 [platform-rel-Youtube]
platform-rel: ? → +
Rank: 25
Milan - what do you want to do with this bug?
Depends on: unaccel-video
Flags: needinfo?(milan)
From the graphics side, we will retest on 51, where we have most of the unaccelerated video performance improvements in graphics.  We can record if things got better, and by how much.  I understand that "choppy" is subjective, but it's still worth doing.

Don't know if there is any work that A/V team has done on this side and if you want to keep this bug for tracking that.
Flags: needinfo?(milan)
Severity: normal → S3

The severity field for this bug is relatively low, S3. However, the bug has 3 duplicates.
:jimm, could you consider increasing the bug severity?

For more information, please visit auto_nag documentation.

Flags: needinfo?(jmathies)
Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Flags: needinfo?(jmathies)
Resolution: --- → WORKSFORME
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