Open Bug 1267672 Opened 8 years ago Updated 2 years ago

Choppy video on Facebook

Categories

(Core :: Audio/Video: Playback, defect, P5)

Product:
Core
Component:
Audio/Video: Playback
Version:
46 Branch
Type:
defect

Tracking

()

Status:
UNCONFIRMED
Tracking Flags:
Tracking Status
platform-rel --- -

People

(Reporter: jgraham, Unassigned)

Details

(Whiteboard: betabreakers-fx46 [platform-rel-Facebook])

Attachments

(20 files)

Shadowsong #1.txt
3.66 KB, text/plain
Details
Anetheron #1.txt
3.29 KB, text/plain
Details
Centurion #1.txt
3.34 KB, text/plain
Details
Centurion #2.txt
4.31 KB, text/plain
Details
Warlock_AboutSupport #1.txt
3.62 KB, text/plain
Details
Onyxia_AboutSupport #1.txt
3.27 KB, text/plain
Details
Dragonmaw_AboutSupport.txt
3.82 KB, text/plain
Details
Frostmane_AboutSupport #1.txt
3.74 KB, text/plain
Details
Skullcrusher_AboutSupport #1.txt
3.71 KB, text/plain
Details
Kal-El_AboutSupport #1.txt
3.71 KB, text/plain
Details
Horridon_AboutSupport #1.txt
3.86 KB, text/plain
Details
Horridon_AboutSupport #2.txt
3.81 KB, text/plain
Details
Rajh_AboutSupport #1.txt
3.46 KB, text/plain
Details
Wario_AboutSupport #1.txt
3.75 KB, text/plain
Details
Wario_AboutSupport #2.txt
3.75 KB, text/plain
Details
Lightbringer_AboutSupport #1.txt
4.03 KB, text/plain
Details
Zito_AboutSupport #1.txt
3.81 KB, text/plain
Details
McBain_AboutSupport #1.txt
3.37 KB, text/plain
Details
Luthien_AboutSupport #1.txt
3.58 KB, text/plain
Details
Norwegia_AboutSupport #1.txt
3.20 KB, text/plain
Details 
This is a grouping of all Beta Breakers computers that have choppy video on Facebook with a listing of the resolutions that they become choppy at.
QA Whiteboard: betabreakers-fx46
Whiteboard: betabreakers-fx46
Link to Facebook video tested: https://www.facebook.com/TrexTuesdays/
On Shadowsong computer:

With hardware acceleration turned off Facebook in HD has choppy video in both full-screen and windowed mode.

With hardware acceleration turned on there appears to be no visible difference.

The problem persists in release version 45.0.2

Uploading about:support document
Attached file Shadowsong #1.txt — 

    
  
Component: Graphics → Audio/Video: Playback

    
    

    
  
On Anetheron computer:

With hardware acceleration turned off Facebook has choppy video in both HD and SD in both windowed and full-screen.

With hardware acceleration turned on there is no visible change.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  

      
      
      
      

        Attached file
          
        Anetheron #1.txt
        — 
      

    


  

    
    

    
  
On Centurion computer:

With hardware acceleration turned off Facebook video has minor choppiness in HD in full-screen.

With hardware acceleration turned on the choppiness appears to go away.

The problem persists in release version 45.0.2

Updating the driver from 9.18.13.4174 to 9.18.13.4195 appears to give a very minor performance increase, but all issues are still present.

Uploading about:support documents for each driver version.

    
    

    
  

      
      
      
      

        Attached file
          
        Centurion #1.txt
        — 
      

    


  

    
    

    
  

      
      
      
      

        Attached file
          
        Centurion #2.txt
        — 
      

    


  

    
    

    
  
On Warlock computer:

With hardware acceleration turned off Facebook has choppy video and audio in HD and SD in full-screen and HD in windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Onyxia computer:

With hardware acceleration turned off Facebook has choppy video in HD in full-screen.

With hardware acceleration turned on it appears to resolve the issues.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Dragonmaw computer:

With hardware acceleration turned off Facebook has choppy video in SD in both full-screen and windowed mode. HD won't load any video.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Frostmane computer:

With hardware acceleration turned off Facebook has choppy video in HD in full-screen.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Skullcrusher computer:

With hardware acceleration turned off Facebook has choppy video in HD in both full-screen and windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Kal-El computer:

With hardware acceleration turned off Facebook has choppy video in HD in full-screen.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Horridon computer:

With hardware acceleration turned off Facebook has choppy video in HD in both full-screen and windowed mode.

With hardware acceleration turned on all choppiness seems to disappear.

The problem persists in release version 45.0.2

Updating the driver from 13.151.1.1000 to 13.251.9001.1001 appears to have no effect.

Uploading about:support documents for each driver version.

    
    

    
  


  

    
    

    
  


  

    
    

    
  
On Rajh computer:

With hardware acceleration turned off Facebook has choppy video in HD in full-screen.

With hardware acceleration turned on all choppiness appears to go away.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  
On Wario computer:

With hardware acceleration turned off Facebook has choppy video in SD in full-screen. HD doesn't display any picture.

With hardware acceleration turned on the choppiness gets even worse.

The problem persists in release version 45.0.2

Updating the driver from 9.18.13.783 to 9.18.13.908 appears to have no effect.

Uploading about:support documents for each driver version.

    
    

    
  


  

    
    

    
  


  

    
    

    
  


  

    
    

    
  
On Lightbringer computer:

With hardware acceleration turned off Facebook has choppy video in HD in both full-screen and windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Zito computer:

With hardware acceleration turned off Facebook has choppy video in HD in full-screen.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On McBain computer:

With hardware acceleration turned off Facebook has choppy video in both full-screen and windowed mode.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  
Correction on McBain:

has choppy video in HD in both full-screen and windowed mode.

    
    

    
  


  

    
    

    
  
On Luthien computer:

With hardware acceleration turned off Facebook has choppy video in HD in full-screen.

With hardware acceleration turned on there is no noticeable difference.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  

    
    

    
  
On Norwegia computer:

With hardware acceleration turned off Facebook has choppy video in HD in full-screen.

Hardware acceleration not available.

The problem persists in release version 45.0.2

Uploading about:support document

    
    

    
  


  
Whiteboard: betabreakers-fx46 → betabreakers-fx46 [platform-rel-Facebook]
platform-rel: --- → ?
platform-rel: ? → -

    
  
Severity: normal → S3

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