1269106 - No back button

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Richard]

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160421124000

Steps to reproduce:

Clicking on a link


Actual results:

Goes to new screen but there is no back button available


Expected results:

Back button should be dark and should let you go back

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!

unfortunately this report is not very useful because it does not describe the problem well. If you have time and can still reproduce the problem, please read https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines and add a more useful description to this report.

Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles

Comment 2

[Richard]

There is a back arrow to the left of the address bar near the top of the page.  It is always a light shade, which normally means that this is an initial page displayed.  When you click on a link on the page, it reloads the page with the new link.  However the back button is still light in color, and you cannot click on it to go back.

Will try to start in safe mode, but the first method listed on the link does not work (you click on the menu button and nothing appears).  Will try alternate method.

Comment 3

[Kanchan Kumari QA]

Hello Richard, I am not able to reproduce this issue on the current release and the latest nightly build of Firefox. 
Version 	46.0
Build ID 	20160421124000
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0

Version 	49.0a1
Build ID 	20160503030421
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

As Andre suggested, Please retest in safe mode and with fresh profile and let us know your finding. If you still encounter this issue, please attach the video of this issue.
http://screencast-o-matic.com/screen_recorder

Comment 4

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

Hello Richard, 

How exactly are you opening the link? Are you just simply left clicking it or using a combination of Shift + Left Click or Ctrl + Left Click? And is the link opened in the same tab or a new tab/window?
Because if you're by chance opening the link in a new tab or window then it is completely normal for you not to have an active "Back" arrow.

Thanks,
Cipri

Comment 5

[Ryan VanderMeulen [:RyanVM]]

Closing as incomplete since the bug is current inactionable as-filed. Richard, feel free to reopen the bug with more information if you're still encountering this problem.