1270408 - message header area empty

Status: RESOLVED INVALID

(Thunderbird :: Message Reader UI, defect)

Description

[Christopher Kaschig]

Attachment: thunderbird-update-header.png

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
Build ID: 20160407164938

Steps to reproduce:

I upgraded (automatically) from Thunderbird 38 to 45.

I click on a message in the message list and open though the message in its area


Actual results:

There is a "big" grey, empty area with no content (see attached screenshot)


Expected results:

Before the update in this area, there were some header data of the message (like sender, date etc.).

I have the addon CompactHeader installed - so the buttons of this extension were shown. Because I thought this error was caused due to some incompatibility by CompactHeader I disabled this. But the result is, that what shown: a complety empty header area.

This result is the same, regardless what I set in /Ansicht/Kopfzeilen (View/Headerline -> All or Normal, Inline or Short).

Comment 1

[Christopher Kaschig]

Attachment: Settings from Thunderbird

Comment 2

[Richard Marti (:Paenglab)]

Mnenhy is known to be not compatible with TB 45. Please deactivate it and check again. If this still doesn't help try to start TB in safe mode (https://support.mozilla.org/kb/safe-mode). It could be an other extension is also not compatible.

Comment 3

[Jorg K (CEST = GMT+2)]

Looks you created three bugs for one incompatible add-on: This one and bug 1270413 and bug 1270417.

Comment 4

[Christopher Kaschig]

@Jorg: Sorry about. For me as 'simple user' regarind TB, this was not obvious. I tried to describe all bugs I encountered best and filed reports on them - as they might be connected to each other or not. I do not know about the way You work this ticketing portal. With our own we prefer to have each 'strange occurance' to be a single ticket to move them more easy to the person in charge. So once more: sorry about! In the meantime I also learned about thunderbird-mail.de - which might me on such problems the best 'first stop' for me, and there it will be best to add just one posting on all problems for sure :-)

@Richard: You're right, finally it was caused by Mnenhy. I had disabled most addons after upgrading, but I needed to do a safe-mode-start either and were able to enable most other addons later on.

Might it be an idea - in case Mnenhy is known to be buggy / not compatible to disable it by the upgrade?