Closed Bug 1271163 Opened 5 years ago Closed 5 years ago
Crash in atidxx64
This bug was filed from the Socorro interface and is report bp-9524b633-8b58-4149-acc2-4258f2160507. ============================================================= Low-volume crash, looks like it's driver-related. All involve graphics vendor 0x1002. ~130 in the past couple of months across various versions: https://crash-stats.mozilla.com/signature/?product=Firefox&platform=Windows&date=%3E%3D2016-03-06&signature=atidxx64.dll%400x1dd994&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&page=1#reports
Milan, any suggestions?
Is there a common test pattern this occurred with? The crash reports seem to be quite sparse on this (or I don't know where to look...)
This crash seems to happen pretty early on. 54.17% of the crashes happen <1min after startup. Most of the crashes have about:newtab as the url.
At the volume of "130 over a couple of months", it will take a while for us to get to this.
Looking at the location the root cause of the crash is inconclusive without more context and it was not possible so far to repro/recreate this issue. Would it be possible to get a full user dump via "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDump" and DumpType set to 2 ?
(In reply to Paul Blinzer from comment #5) > Would it be possible to get a full user dump via > "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error > Reporting\LocalDump" and DumpType set to 2 ? As far as I know, that is not information that is present in the crash reports. Sorry.
This looks like a D3D11-related issue, see bug 1255732. I'll disable D3D11 for atidxx64.dll 188.8.131.524. (This can easily be reversed in pref 'media.wmf.disable-d3d11-for-dlls' for debugging&testing).
Assignee: nobody → gsquelart
Review commit: https://reviewboard.mozilla.org/r/54106/diff/#index_header See other reviews: https://reviewboard.mozilla.org/r/54106/
Attachment #8754624 - Flags: review?(cpearce)
Attachment #8754624 - Flags: review?(cpearce) → review+
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 184.108.40.2064 - r?cpearce https://reviewboard.mozilla.org/r/54106/#review50822
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 220.127.116.114 - r?cpearce Approval Request Comment [Feature/regressing bug #]: D3D11 crashes in 47+ [User impact if declined]: many crashes per week in beta 47. [Describe test coverage new/current, TreeHerder]: No new try as it's just a pref change adding more DLLs. [Risks and why]: Only a pref change that adds some DLLs; Tiny risk in disabling too many DLLs, but we're falling back to proven D3D9, so it's not so bad. [String/UUID change made/needed]: None. Requires uplift of bug 1257028, bug 1273691, bug 1274115, bug 1274127, bug 1274132, bug 1273504, bug 1255732 first.
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 18.104.22.1684 - r?cpearce Let's uplift this to Aurora48 to stabilize it before uplifting to Beta47.
Attachment #8754624 - Flags: approval-mozilla-aurora? → approval-mozilla-aurora+
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 22.214.171.1244 - r?cpearce Disable D3D11 for some device drivers, this code stabilized on Aurora over the weekend, Beta47+
Attachment #8754624 - Flags: approval-mozilla-beta? → approval-mozilla-beta+
To be clear, this is disabling D3D11 DXVA on these devices/drivers, not all of D3D11.
Component: Graphics → Audio/Video
Crash volume for signature 'atidxx64.dll@0x1dd994': - nightly (version 50): 15 crashes from 2016-06-06. - aurora (version 49): 8 crashes from 2016-06-07. - beta (version 48): 31 crashes from 2016-06-06. - release (version 47): 30 crashes from 2016-05-31. - esr (version 45): 0 crashes from 2016-04-07. Crash volume on the last weeks: W. N-1 W. N-2 W. N-3 W. N-4 W. N-5 W. N-6 W. N-7 - nightly 0 0 1 1 0 0 8 - aurora 0 0 1 1 0 4 1 - beta 0 1 7 6 2 5 8 - release 0 1 3 6 7 5 5 - esr 0 0 0 0 0 0 0 Affected platform: Windows
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