1271163 - Crash in atidxx64.dll@0x1dd994

Status: RESOLVED FIXED

(Core :: Audio/Video, defect)

Description

[Nicholas Nethercote [inactive]]

This bug was filed from the Socorro interface and is 
report bp-9524b633-8b58-4149-acc2-4258f2160507.
=============================================================

Low-volume crash, looks like it's driver-related. All involve graphics vendor 0x1002. ~130 in the past couple of months across various versions:

https://crash-stats.mozilla.com/signature/?product=Firefox&platform=Windows&date=%3E%3D2016-03-06&signature=atidxx64.dll%400x1dd994&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&page=1#reports

Comment 1

[Nicholas Nethercote [inactive]]

Milan, any suggestions?

Comment 2

[Paul Blinzer]

Is there a common test pattern this occurred with? The crash reports seem to be quite sparse on this (or I don't know where to look...)

Comment 3

[Jeff Muizelaar [:jrmuizel]]

This crash seems to happen pretty early on. 54.17% of the crashes happen <1min after startup. Most of the crashes have about:newtab as the url.

Comment 4

[Milan Sreckovic [:milan] (needinfo for best results)]

At the volume of "130 over a couple of months", it will take a while for us to get to this.

Comment 5

[Paul Blinzer]

Looking at the location the root cause of the crash is inconclusive without more context and it was not possible so far to repro/recreate this issue. Would it be possible to get a full user dump via 
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDump" and DumpType set to 2 ?

Comment 6

[Nicholas Nethercote [inactive]]

(In reply to Paul Blinzer from comment #5)
> Would it be possible to get a full user dump via 
> "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error
> Reporting\LocalDump" and DumpType set to 2 ?

As far as I know, that is not information that is present in the crash reports. Sorry.

Comment 7

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

This looks like a D3D11-related issue, see bug 1255732.
I'll disable D3D11 for atidxx64.dll 8.17.10.644.
(This can easily be reversed in pref 'media.wmf.disable-d3d11-for-dlls' for debugging&testing).

Comment 8

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Attachment: MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

Review commit: https://reviewboard.mozilla.org/r/54106/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/54106/

Comment 9

[Chris Pearce [:cpearce (Not reading bugmail)]]

Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

https://reviewboard.mozilla.org/r/54106/#review50822

Comment 10

[Pulsebot]

https://hg.mozilla.org/integration/mozilla-inbound/rev/c8aa1182309b

Comment 11

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

Approval Request Comment
[Feature/regressing bug #]: D3D11 crashes in 47+
[User impact if declined]: many crashes per week in beta 47.
[Describe test coverage new/current, TreeHerder]: No new try as it's just a pref change adding more DLLs.
[Risks and why]: Only a pref change that adds some DLLs; Tiny risk in disabling too many DLLs, but we're falling back to proven D3D9, so it's not so bad.
[String/UUID change made/needed]: None.

Requires uplift of bug 1257028, bug 1273691, bug 1274115, bug 1274127, bug 1274132, bug 1273504, bug 1255732 first.

Comment 12

[Ritu Kothari (:ritu) (Inactive, please n-i to RyanVM, jcristau, or pascal)]

Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

Let's uplift this to Aurora48 to stabilize it before uplifting to Beta47.

Comment 13

[Chris Pearce [:cpearce (Not reading bugmail)]]

https://hg.mozilla.org/releases/mozilla-aurora/rev/8167a975b308

Comment 14

[Ritu Kothari (:ritu) (Inactive, please n-i to RyanVM, jcristau, or pascal)]

Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

Disable D3D11 for some device drivers, this code stabilized on Aurora over the weekend, Beta47+

Comment 15

[Wes Kocher (:KWierso) (Not reading bugmail; email directly if needed)]

https://hg.mozilla.org/releases/mozilla-beta/rev/39ab76748b1d

Comment 16

[Carsten Book [:Tomcat]]

https://hg.mozilla.org/mozilla-central/rev/c8aa1182309b

Comment 17

[Milan Sreckovic [:milan] (needinfo for best results)]

To be clear, this is disabling D3D11 DXVA on these devices/drivers, not all of D3D11.

Comment 18

[BugBot [:suhaib / :marco]]

Crash volume for signature 'atidxx64.dll@0x1dd994':
 - nightly (version 50): 15 crashes from 2016-06-06.
 - aurora  (version 49): 8 crashes from 2016-06-07.
 - beta    (version 48): 31 crashes from 2016-06-06.
 - release (version 47): 30 crashes from 2016-05-31.
 - esr     (version 45): 0 crashes from 2016-04-07.

Crash volume on the last weeks:
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       1       1       0       0       8
 - aurora        0       0       1       1       0       4       1
 - beta          0       1       7       6       2       5       8
 - release       0       1       3       6       7       5       5
 - esr           0       0       0       0       0       0       0

Affected platform: Windows