Closed Bug 1271163 Opened 5 years ago Closed 5 years ago

Crash in atidxx64.dll@0x1dd994

Categories

(Core :: Audio/Video, defect)

Unspecified
Windows 10
defect
Not set
critical

Tracking

()

RESOLVED FIXED
mozilla49
Tracking Status
firefox47 --- fixed
firefox48 --- fixed
firefox49 --- fixed
firefox50 --- affected

People

(Reporter: n.nethercote, Assigned: gerald)

References

Details

(Keywords: crash, Whiteboard: gfx-noted)

Crash Data

Attachments

(1 file)

This bug was filed from the Socorro interface and is 
report bp-9524b633-8b58-4149-acc2-4258f2160507.
=============================================================

Low-volume crash, looks like it's driver-related. All involve graphics vendor 0x1002. ~130 in the past couple of months across various versions:

https://crash-stats.mozilla.com/signature/?product=Firefox&platform=Windows&date=%3E%3D2016-03-06&signature=atidxx64.dll%400x1dd994&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&page=1#reports
Milan, any suggestions?
Flags: needinfo?(milan)
Whiteboard: gfx-noted
Is there a common test pattern this occurred with? The crash reports seem to be quite sparse on this (or I don't know where to look...)
This crash seems to happen pretty early on. 54.17% of the crashes happen <1min after startup. Most of the crashes have about:newtab as the url.
At the volume of "130 over a couple of months", it will take a while for us to get to this.
Looking at the location the root cause of the crash is inconclusive without more context and it was not possible so far to repro/recreate this issue. Would it be possible to get a full user dump via 
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDump" and DumpType set to 2 ?
Flags: needinfo?(n.nethercote)
(In reply to Paul Blinzer from comment #5)
> Would it be possible to get a full user dump via 
> "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error
> Reporting\LocalDump" and DumpType set to 2 ?

As far as I know, that is not information that is present in the crash reports. Sorry.
Flags: needinfo?(n.nethercote)
This looks like a D3D11-related issue, see bug 1255732.
I'll disable D3D11 for atidxx64.dll 8.17.10.644.
(This can easily be reversed in pref 'media.wmf.disable-d3d11-for-dlls' for debugging&testing).
Assignee: nobody → gsquelart
Attachment #8754624 - Flags: review?(cpearce) → review+
Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

https://reviewboard.mozilla.org/r/54106/#review50822
Blocks: 1274486
Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

Approval Request Comment
[Feature/regressing bug #]: D3D11 crashes in 47+
[User impact if declined]: many crashes per week in beta 47.
[Describe test coverage new/current, TreeHerder]: No new try as it's just a pref change adding more DLLs.
[Risks and why]: Only a pref change that adds some DLLs; Tiny risk in disabling too many DLLs, but we're falling back to proven D3D9, so it's not so bad.
[String/UUID change made/needed]: None.

Requires uplift of bug 1257028, bug 1273691, bug 1274115, bug 1274127, bug 1274132, bug 1273504, bug 1255732 first.
Attachment #8754624 - Flags: approval-mozilla-beta?
Attachment #8754624 - Flags: approval-mozilla-aurora?
Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

Let's uplift this to Aurora48 to stabilize it before uplifting to Beta47.
Attachment #8754624 - Flags: approval-mozilla-aurora? → approval-mozilla-aurora+
Comment on attachment 8754624 [details]
MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce

Disable D3D11 for some device drivers, this code stabilized on Aurora over the weekend, Beta47+
Attachment #8754624 - Flags: approval-mozilla-beta? → approval-mozilla-beta+
https://hg.mozilla.org/mozilla-central/rev/c8aa1182309b
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla49
To be clear, this is disabling D3D11 DXVA on these devices/drivers, not all of D3D11.
Component: Graphics → Audio/Video
Flags: needinfo?(milan)
Crash volume for signature 'atidxx64.dll@0x1dd994':
 - nightly (version 50): 15 crashes from 2016-06-06.
 - aurora  (version 49): 8 crashes from 2016-06-07.
 - beta    (version 48): 31 crashes from 2016-06-06.
 - release (version 47): 30 crashes from 2016-05-31.
 - esr     (version 45): 0 crashes from 2016-04-07.

Crash volume on the last weeks:
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       1       1       0       0       8
 - aurora        0       0       1       1       0       4       1
 - beta          0       1       7       6       2       5       8
 - release       0       1       3       6       7       5       5
 - esr           0       0       0       0       0       0       0

Affected platform: Windows
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