Closed
Bug 1271163
Opened 8 years ago
Closed 8 years ago
Crash in atidxx64.dll@0x1dd994
Categories
(Core :: Audio/Video, defect)
Tracking
()
RESOLVED
FIXED
mozilla49
People
(Reporter: n.nethercote, Assigned: mozbugz)
References
Details
(Keywords: crash, Whiteboard: gfx-noted)
Crash Data
Attachments
(1 file)
58 bytes,
text/x-review-board-request
|
cpearce
:
review+
ritu
:
approval-mozilla-aurora+
ritu
:
approval-mozilla-beta+
|
Details |
This bug was filed from the Socorro interface and is report bp-9524b633-8b58-4149-acc2-4258f2160507. ============================================================= Low-volume crash, looks like it's driver-related. All involve graphics vendor 0x1002. ~130 in the past couple of months across various versions: https://crash-stats.mozilla.com/signature/?product=Firefox&platform=Windows&date=%3E%3D2016-03-06&signature=atidxx64.dll%400x1dd994&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&page=1#reports
Updated•8 years ago
|
Whiteboard: gfx-noted
Comment 2•8 years ago
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||
Is there a common test pattern this occurred with? The crash reports seem to be quite sparse on this (or I don't know where to look...)
Comment 3•8 years ago
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||
This crash seems to happen pretty early on. 54.17% of the crashes happen <1min after startup. Most of the crashes have about:newtab as the url.
At the volume of "130 over a couple of months", it will take a while for us to get to this.
Comment 5•8 years ago
|
||
Looking at the location the root cause of the crash is inconclusive without more context and it was not possible so far to repro/recreate this issue. Would it be possible to get a full user dump via "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDump" and DumpType set to 2 ?
Flags: needinfo?(n.nethercote)
Reporter | ||
Comment 6•8 years ago
|
||
(In reply to Paul Blinzer from comment #5) > Would it be possible to get a full user dump via > "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error > Reporting\LocalDump" and DumpType set to 2 ? As far as I know, that is not information that is present in the crash reports. Sorry.
Flags: needinfo?(n.nethercote)
Assignee | ||
Comment 7•8 years ago
|
||
This looks like a D3D11-related issue, see bug 1255732. I'll disable D3D11 for atidxx64.dll 8.17.10.644. (This can easily be reversed in pref 'media.wmf.disable-d3d11-for-dlls' for debugging&testing).
Assignee: nobody → gsquelart
Assignee | ||
Comment 8•8 years ago
|
||
Review commit: https://reviewboard.mozilla.org/r/54106/diff/#index_header See other reviews: https://reviewboard.mozilla.org/r/54106/
Attachment #8754624 -
Flags: review?(cpearce)
Updated•8 years ago
|
Attachment #8754624 -
Flags: review?(cpearce) → review+
Comment 9•8 years ago
|
||
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce https://reviewboard.mozilla.org/r/54106/#review50822
Assignee | ||
Comment 11•8 years ago
|
||
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce Approval Request Comment [Feature/regressing bug #]: D3D11 crashes in 47+ [User impact if declined]: many crashes per week in beta 47. [Describe test coverage new/current, TreeHerder]: No new try as it's just a pref change adding more DLLs. [Risks and why]: Only a pref change that adds some DLLs; Tiny risk in disabling too many DLLs, but we're falling back to proven D3D9, so it's not so bad. [String/UUID change made/needed]: None. Requires uplift of bug 1257028, bug 1273691, bug 1274115, bug 1274127, bug 1274132, bug 1273504, bug 1255732 first.
Attachment #8754624 -
Flags: approval-mozilla-beta?
Attachment #8754624 -
Flags: approval-mozilla-aurora?
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce Let's uplift this to Aurora48 to stabilize it before uplifting to Beta47.
Attachment #8754624 -
Flags: approval-mozilla-aurora? → approval-mozilla-aurora+
status-firefox47:
--- → affected
status-firefox48:
--- → affected
Comment 13•8 years ago
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||
bugherder uplift |
https://hg.mozilla.org/releases/mozilla-aurora/rev/8167a975b308
Comment on attachment 8754624 [details] MozReview Request: Bug 1271163 - Disable D3D11 for atidxx64.dll 8.17.10.644 - r?cpearce Disable D3D11 for some device drivers, this code stabilized on Aurora over the weekend, Beta47+
Attachment #8754624 -
Flags: approval-mozilla-beta? → approval-mozilla-beta+
Comment 15•8 years ago
|
||
bugherder uplift |
https://hg.mozilla.org/releases/mozilla-beta/rev/39ab76748b1d
Comment 16•8 years ago
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||
bugherder |
https://hg.mozilla.org/mozilla-central/rev/c8aa1182309b
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla49
To be clear, this is disabling D3D11 DXVA on these devices/drivers, not all of D3D11.
Component: Graphics → Audio/Video
Flags: needinfo?(milan)
Comment 18•8 years ago
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||
Crash volume for signature 'atidxx64.dll@0x1dd994': - nightly (version 50): 15 crashes from 2016-06-06. - aurora (version 49): 8 crashes from 2016-06-07. - beta (version 48): 31 crashes from 2016-06-06. - release (version 47): 30 crashes from 2016-05-31. - esr (version 45): 0 crashes from 2016-04-07. Crash volume on the last weeks: W. N-1 W. N-2 W. N-3 W. N-4 W. N-5 W. N-6 W. N-7 - nightly 0 0 1 1 0 0 8 - aurora 0 0 1 1 0 4 1 - beta 0 1 7 6 2 5 8 - release 0 1 3 6 7 5 5 - esr 0 0 0 0 0 0 0 Affected platform: Windows
status-firefox50:
--- → affected
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Description
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