1271433 - ReCAPTCHA field is invisible if content is blocked or slow to load

Status: RESOLVED FIXED

(developer.mozilla.org Graveyard :: User management, task)

Description

[John Whitlock [:jwhitlock]]

What did you do?
================
A user reported that they were unable to sign up for a profile in Bug 1271050. Looking at the attached screenshot [1], it warning that a required field was omitted.  Looking at the template [2], the most likely source of the warning is the CAPTCHA field.

[1] https://bug1271050.bmoattachments.org/attachment.cgi?id=8750000
[2] https://github.com/mozilla/kuma/blob/master/kuma/users/jinja2/socialaccount/signup.html#L153-L160

What happened?
==============
A user is unable to sign up for MDN, and is confused about the cause. Other users may have hit the same issue, but did not open a bug.

What should have happened?
==========================
The form should indicate that the user should see a CAPTCHA. Further help could say that a content blocker might be preventing the CAPTCHA from showing.

Is there anything else we should know?
======================================
For me, the CAPTCHA is implemented as a div, running javascript from www.google.com over SSL and injecting an iframe displaying content from www.google.com over SSL.

Comment 1

[John Whitlock [:jwhitlock]]

Attachment: Screenshot of signup with ReCAPTCHA

The screenshot shows what the "This field is required" looks like with reCAPTCHA present.

Comment 2

[John Whitlock [:jwhitlock]]

mbrandt tried to duplicate bug 1283684, and was unable.  However, there is some latency, especially on stage, and no visual indication that a captcha should appear, until it does.

Comment 3

[Stephanie Hobson [:shobson]]

We fixed this by removing the captcha.